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at the Jashita Hotel
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Feb 13th, 2020
We just returned from a 10 day stay at Jashita. It was perfect in so many ways, from attentive caring staff to the hotel setting. The hotel grounds make you feel isolated and at peace. wonderful breakfast every morning. Our beachfront room was well appointed. I kayaked and swam and my husband snorkeled in the bay. Both give thumbs up. Like knowing they provide the equipment. One heads up: make sure you have Aqua Socks. Much needed to enjoy the beach and bay. We ended up buying them in Tulum. Great hike to bay north and south past the campground. Besides eating at Pandano there is an excellent restaurant (Oscar and Lalo) so close to the hotel. Loved the location, after seeing Tulum beachfront, I am so happy we chose Jashita. We hope to return!!!! TRIPADVISOR.COM USER
Beautiful hotel with amazing service and staff
Feb 8th, 2020
We stayed at Jashita for the first time in Jan2020. We travel to Tulum each year and wanted to try a different hotel, we choose Jashita due to the good reviews and it was all true! It's a very beautiful hotel, rooms are very spacious, comfortable, extremely clean and nicely decorated.The beach spot is perfect and all pools had enough beds and space to be comfortable. We had a problem the first night with the internet connection but the hotel management was very quick trying to solve it and change us to a better room with an upgrade. The food in Pandano restaurant is all delicious and the fresh pasta is to die for. The staff is always nice, professional and attentive. We want to speacially thank some of the staff in specif Omar, William, Rafael and Francisco who made our stay even more pleasant. In summary it was great and we will return next year! TRIPADVISOR.COM USER
Just what we were looking for...
Feb 7th, 2020
A few weeks back we decided we needed an escape from the Midwest winter and illnesses that had been plaguing us. We wanted a place that offered a non-stop flight and because Tulum was on our radar, we choose this area. Our criteria for choosing a hotel: beachfront with swimming/snorkeling right out front, pools, A/C, and superb dining. Jashita marked all these boxes & stood out in the reviews. But the standard room we wanted was not available for online booking for our 5th and final night. I sent a quick email and was notified immediately that the room was not available, but they would upgrade for free to a superior plunge pool suite for that last night. They helped us arrange our 90min transfer with VIP Cancun Transportation (we had a hiccup when the driver locked our luggage in the running suv at the airport- they sent us ahead in another suv and brought the luggage as soon as they retrieved another set of keys). When we arrived at Jashita, we knew we made the right choice. We found they had upgraded us to the superior plunge pool suite for our entire stay. Abi, Raphael, Tommaso, and the rest of the staff made sure we wanted for nothing! I wish I could remember all of their names to give everyone accolades! The snorkeling (equipment is free for guests) in the Soliman Bay was unexpectedly good - I saw many tropical fish of all sizes. They also offer kayaks and SUPS for free, in addition to providing a beach bag and flip flops for every guest. Great touches. You can book any type of adventure excursion to the Cenotes, ruins, scuba diving, etc.. We just grabbed a taxi to the Gran Cenote on our own because we wanted a quick trip. Definitely recommend a trip to one of the many Cenotes when down here! The beach bar is great, and don’t miss the free Sangria hour daily at the rooftop pool. The rest of the hotel grounds are quiet (except for the birds, roosters, and other jungle wildlife sounds). Not a place if you’re looking for a party scene. It’s a true international guest, boutique hotel. The restaurant Pandano was really one of our favorite parts of the resort. Tulum is known for its great restaurants, but we never felt the need to spend time in a taxi to go elsewhere for food. We did walk down the beach to Chamicos restaurant for lunch one day - definitely don’t miss this! We actually watched the them make our ceviche from fish that had just been caught. You can tell this place is a local fave. Another plus, breakfast at Pandano is included for free in your room rate. And the owner, Clemente, will come around and chat with all the guests and ask if there’s anything you need. Great way to start every day. A couple random ideas I had for improvement: add some type of aromatherapy scents (give another layer to the relaxation and leave your guests with a scent memory of the hotel) and get a hotel dog. Adopt one of the homeless downtown Tulum pups and make him the hotel mascot. Another hotel had one and that’s all everyone talked about. It was hard leaving Jashita, but we definitely left recharged. Exactly what we we’re looking for. So happy we made this decision!! TRIPADVISOR.COM USER
Amazing, boutique hotel!
Feb 7th, 2020
Amazing, boutique hotel. Well-appointed, impeccably clean rooms and facilities. Super-courteous, super-responsive, warm hospitality. Abigail and Rafael at the reception desk are exemplary of that along with the rest of the “behind-the-scenes” team. Monica and Enrico, you’ve built something special! TRIPADVISOR.COM USER
12 Glorious Days at Jashita
Feb 7th, 2020
The beach was pristine, the water was crystalline clear, the hotel room was spotless and the service (room, laundry, luggage) was top-notch. During the day, We enjoyed meals on the beach and had romantic dinners each night at the hotel's outstanding restaurant. The menu is diverse and the food is clean and fresh with a great wine list and tequila list. We had two relaxing massage sessions at the spa, visited local Mayan ruins, went birdwatching, and swam and snorkeled every day. We arrived completely stressed out and departed wonderfully relaxed. TRIPADVISOR.COM USER
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