Jay Peak Resort

830 Jay Peak Road | Jay, VT 05859-7046  [SEE MAP]Jay, VT  [SEE ADDRESS]
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Courtesy of Jay Peak Resort

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at the Jay Peak Resort

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Guest Reviews

TripAdvisor Traveler Rating 1

Misleading Stay & Play Golf Packages

Oct 9th, 2019

We booked a stay and play golf package back in March at the Ottawa Golf Show, which I've included in this review. They took our reservation and booked all our tee times for our stay, and confirmed our information with golf at a later date via email. When we checked into the hotel they told us our golf was not included and wouldn't honor the package we booked back in March. When we showed them the email and golf package flyer we booked they still wouldn't honor it. We've now been bounced around from reservations to front desk to the director of Golf, trying to get our refund of $480 just for the golf which should have been included. No one at this resort will own up to the mistake they made, and they have no inclination to try and get it fixed. This was our first and last trip to Jay Peak. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Disappointing

Oct 8th, 2019

Good impression when we arrived. However, room disappointing with a restricted view and no balcony. Such a shame as the colours here at present are spectacular. Had dinner in the restaurant which was not good. Different menu than the one on their website or in fact, at the entrance to the dining room. I had chicken with peach which was dry and tasteless. Glad we are only here for one night. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Freezing waterpark, overrun by flies; unresponsive staff; terrible food; uncomfortable beds--and pricey!

Sep 4th, 2019

Went for 5 nights due to an off-season (read: not ski season) special in August 2019, but still pricy (~$200 per night). Here's a bullet point summary of the notes I took during those 5 days and nights. In sum: we won't return; it's not worth the cost; the water park is freezing and full of flies; the staff is mostly teenagers and therefore they don't care and/or don't have the ability or desire to do anything differently; the service is abysmal and the food was never enjoyable. * Limited activities in water park (e.g,. "big river" frequently closed off, and groups of 4-6 people would have to wait at one access point to get into it and have a turn being WALKED around the river backwards (!) by an annoyed teenager. Asked one employee (the older lady who was the boss of the kid lifeguards), and she said the reason the river was mostly shut down was...they didn't have enough lifeguards. This was every day of our 5 day stay. To be clear: the big river, if open and traverseable as it was only during a few hours on our first day, is one of the funner parts for younger kids around 5-7 years' old, because otherwise they have to drag a floatie up and down multiple flights of stairs for the 2 slides they are tall enough to ride on...or play in the tiny kiddie areas. The only other fun part for this age group was a combo rock climbing/basketball section but....the water was so cold there, our son could never stay in that part too long. * Water freezing in every area but hot tub. Asked one lifeguard why the water was so cold and she said, “well, the air is pretty warm!” Is there no one at Jay Peak who checks the water temperature? I never once saw anyone come around with a thermometer and there are none in the water. Do any staff or supervisors just…walk inside this water park? You do one walk-through, you’ll see dozens of kids literally holding their arms and shivering. * Water park, every day we were there—and we went in every one of the 5 days we stayed, because we'd paid for it, despite the water temperature!—was FILLED with flies. Can't you put up some fly traps or fly paper? Sanitize the space at night when it closes? Do...something? The minute you sit down at a table inside the waterpark, they land on your food, beverages and towels. It was just...really gross. * Bar not open all day and night Monday, and closed when we checked it out next on Wednesday at 6pm (all during hours the front desk printout said it should be open). When I found it open on Thursday and asked why it had been closed on prior days when it was noted to be open, the sole bartender told me they just shut it down if it's not busy. * Beds (we had a studio suite with two queen beds) were overlain with some sort of pillow top which slept really hot; same for the really soft down pillows. * Basic stuff just wasn't obtainable (just one example: housekeeping had no more 'do not disturb signs' (we asked on day 2 when we couldn't find one in the room....so we had to be woken up by housekeeping daily). * Terrible service in the open restaurants (e.g., at one point, the Foundry Pub took 40 minutes to prepare a salad and a cheese plate). I asked for the manager as our son was exhausted and ready for bed (hence, food that didn't require cooking!), and she said they didn't have enough staff that night for the dinner rush. If you know you only have a few open restaurants on the off-peak time, shouldn't staffing them be more well-managed? How many years has this resort been open and managing the various seasons? * The food in the open restaurants was mostly frozen stuff (frozen burgers thrown on grill; chicken tenders put out for hours under a warming lamp) or oddly-concocted, still-not-fresh items (e.g., avocado toast was actually...brownish 'avocado spread' instead of an actual avocado). There was one pizza place open and the pizza was just ok. The “Provisions” general store has a small deli, so you're better off getting sandwiches there and some of the frozen food items you can just reheat yourself in your room (if you have a microwave, which we did). * Lack of respect for guests: Just one example: a front desk employee called me on a Tuesday morning at 10am asking if three men who don’t work at the resort (!) can spend 15 minutes in our room inspecting the fireplace. He acknowledged they were planning to wait until we checked out but "they were already here, so we figured we'd call." * Little petty things: the arcade employee refused to give us a bag to carry out the toys we had after we had spent hundreds of dollars in the arcade (yep, we spent that much because...our son was too cold to stay in the waterpark most of the day!). Why couldn't he give us a bag, you ask? “Not just for that little toy” (we had cashed our tickets in with them for one snake, but were holding 4 balls my son won in the claw games). They also confiscated our water bottle due to the 'no outside food and water' policy, while the employee behind the counter ate an entire burrito (when I asked him about it, he said, “oh, we can eat back HERE”). * No working lights attached to light switches in room (4 switches to the various overhead lights...and only the lamps worked). Bathroom sink clogged upon check-in. * Found our room keys stopped working on day 3 of our stay; went to the front desk and was informed that the guy who had checked us in had set them to expire that day (2 days before check-out). Why? Still a mystery. * Even the remote control didn't work properly: when you turn the TV on, it immediately flashes a graphic of the remote and says to hit the guide button. Remote doesn't have such a button, I call the front desk, and am told...some remotes don't have it (so no way to see what channels there are except to laboriously scroll through them all). There are other, smaller issues (e.g., outdated and dirty décor in the common areas) but frankly, those exist in many resorts/hotels and don't bother me so much. The main issue at Jay Peak is the cost for what you get in the room, service and restaurants as noted in just SOME of the details above—and the fact that the waterpark is absolutely freezing and full of flies. Go....anywhere else. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Jenny's Place

Sep 3rd, 2019

A group of three of us spent 2 nights at Jay Peak Resort. The first night we spent at the Stateside Hotel and the second night we spent at Hotel Jay. Both were nice and as expected. The water park at Jay is really cool and I highly recommend checking it out. The only disappointing thing about Jay is that ALL of their bars close at 10PM unless there is a private event or wedding. With that being said, we spent both nights at the Foundry Bar and had exceptional service from the bartender named Jennifer. She went above and beyond with regards to service and hospitality - we even renamed the bar among ourselves as "Jenny's Place'. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Do Not Recommend!!!!!!

Aug 26th, 2019

I called Jay Peak resort to get some questions answered regarding their resort.The woman on the phone was pleasant and informs me the only difference between booking online or booking directly through them is that if I book online the water park tickets are not included. When I asked how far it is to the water park, she tells me “ a minute walk”. I hung up, did the math and decided to book online. I booked for Wednesday 08/21/19, checking out on Saturday 09/24/19. The address on my confirmation was 830 Jay Peak Rd, Jay, VT, which I put in my GPS on the day we traveled. When I arrived at 830 Jay Peak Rd, I went inside to check in. The desk was dark and no one was there but a sign said to use the phone to call a certain number which I did. The woman on the phone informs me that we were at the Tram Haus Lodge, where the gps took us, but we were actually booked at Stateside. I asked if that was where the water park was, she says no. That was our main reason for going to the resort. Walking out to tell my family a woman and gentleman that were employees overheard us. They suggest to go to the Jay Hotel, where the water park is, to see if they will change our room to that hotel since it is mid week and not busy. I go to the Jay Hotel and ask the woman at the desk, she tells me no because I was a “third party booking”, explained that was the main reason for coming here. She would not budge and repeated several times the “third party booking”. I was under the impression throughout the booking process that I was staying at Jay Hotel, I had no idea there were 3 hotels at the resort. My family and I drive to Stateside, which is certainly not “a minute walk” I go to check in and start telling the woman at the desk what had transpired up to this point. I tell her about the woman on the phone telling me about the minute walk. She looks at a paper and says to me “ the initials on the paper who you talked to on the phone is WB, that is Wanda, one of our managers and I find it hard to believe that she said that to you” WHAT?????? I ask her “ are you calling me a liar?” ( I had just driven 6 hours and 20 minutes to get there, I was getting frazzled at this point.) she says “oh no, but she is a manager” She informs me there is a shuttle to bring us down, it was easier to drive. We are going to make the best of it as we drove a long way to get there. We go to our room which was nice, looked clean except the pretzel under the table from the guest before us. We then find out the restaurant, Howie’s is only opened on Saturday and Sunday from 7:30 am to 10:30 am. Ok it is Wednesday and we cannot even get a cup of coffee without driving down the road unless we wanted to use the doll house sized coffee maker in the room. What hotel doesn’t at least have a little coffee bar, only vending machines for soda. We got up the next morning and went to the water park which was enjoyable. After dinner we go to our room because there was nothing to do, everything was closed! My grandson went to get ice and the ice machine doesn’t work. I call the front desk to make them aware and the girl says to me “they have ice machines on other floors” So I ask her “ so I have to go around to the floors to see which ones work and she says “yes”! This was Thursday night. On Friday morning at approximately 9 am, housecleaning knocks on our door. I ask the girl if she could maybe come back in an hour or so as we were showering, etc. The look on her face said it all, I don’t think she even answered me and walked away. When we were leaving, I saw her down the hall so I inform her that we are out of our room. She tells me “ you will have to wait until the end of the day now” I ask her what time that is which she answers “ I don’t know, I have other rooms to clean” I am on vacation! Didn’t know I had to be out of my room by 9:00 am. I get up early every day to go to work, I wanted to relax a bit!! I have never been treated so rudely!! We spent a lot of money at that resort!! Every day it was something new. We went to have fun, not to be aggravated at every turn!! On Friday we see that Clips and Reels is open (something near us! Has been closed since we arrived) to see what movie is playing. A delightful young girl named Kendra informs us the movies are Saturday and Sunday!! At this point the whole trip was just a joke! Kendra was very nice and was very customer service oriented! Some employees should take lessons on customer service from her!! On the bright side, yes, there was one! The food and beverage employees were outstanding!! I couldn’t have asked for better service from each waiter and waitress I encountered!!! I went to the Clubhouse Grille on the golf course for a dinner and then breakfast the next day. The service was excellent and the food was delicious! I also went to the Foundry and had Tiffany as a waitress. She was excellent, very friendly and attentive! The ribs were the best I ever had!! I wish I remembered all their names but I am sure their actions speak for everyone on the food and beverage team!! I cannot say enough about them! I especially want to give a HUGE shout out to Skip, the manager of food and beverage!! He really tried to help us out and even bought us breakfast the day we were leaving!! He has an excellent team and I see why with him as a leader!! The tram ride was nice, the views were amazing! The resort is desperately lacking customer service! Never met so many rude people in one place!!!!! I will never return but if it wasn’t for Skip and his crew, waiters, waitresses and bartenders, my stay would have been absolutely miserable! They were all a breath of fresh air! Looking at my confirmation after the fact, I saw we were booked at the Stateside but how was I supposed to know they had 3 hotels and which one was which? I do not recommend this resort to anyone unless you want to be aggravated most of the time you are there. Wish I had picked somewhere else to spend my hard earned money..... TRIPADVISOR.COM USER 

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