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at the Jood Palace Hotel Dubai
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The bathroom I really appreciate most.
Aug 20th, 2019
It was our first time to check in here last night. The room is good, very spacious and cozy, we had a peaceful sleep, recommended for families. Everything is fine, my favorite part is the bathroom since there is a door separating the shower and the main toilet. It looks luxury because of the interior. Only the air-con is not working well. And the decorations of the room itself is old. But all in all, everything is fine, meet expectations as seen in the photos. TRIPADVISOR.COM USER
Aug 20th, 2019
We were disappointed with the Hotel. Whilst it was well appointed from a lobby point view, thats were it stopped. The First Room had a very musty smell, the room change was swift, however the second room whilst better was not much better. Security was rude and insulting, when we came in late, no real understanding of how to handle paying customers and very confrontational in their approach basically giving the impression that we didnt deserve to be there despite being paid customers. Room Service was poor. Whilst the order came on time, we received three calls after getting the meal asking how we were going to pay, despite having left a credit card at the desk and a deposit. (We were checking out the next morning) The reception team were very mechanical and lacked any form of warmth on check out. Literally making us wait whilst they checked the room to make sure all was ok before allowing us to leave. We were hoping for a lot more however we left disappointed with the overall stay (2 Nights) TRIPADVISOR.COM USER
Great Hotel but worst receptionist!
Aug 14th, 2019
We have been staying in this hotel for years now because of it’s great location, good amenities, and of course it’s staff. Our recent stay last August 11-13 just changed the way I see and feel about this hotel only because of one front desk staff named Syed who was the rudest and most sarcastic person I had ever encountered in the hospitality business. We requested for an extra bed for one of the rooms that we booked of course with a fee but he said that it is not allowed. We even asked him to show us the written hotel policy that extra beds are not allowed in this hotel and sarcastically he just answered not allowed. What kind of a hotel does not allow extra beds in the room? Having a staff like him will not make a good impression in any hotels that he will be hired. TRIPADVISOR.COM USER
Front Office and Security so Annoying
Aug 11th, 2019
I,nephew's and friends we book 4 rooms,602,604,502 and we are so upset what happend to my one nephew.Even we submit our the passport copy and ID. The security was so annoying keep asking where we go ,which room,everytime.Even one of my accompany nephew they do body search even,they are in vacation and he had a trauma for the situation.I went down to pock it up and still urguing with them.Even all document we submit to them..I visited here many times,but this last 2 couple of service specially front office team and security was annoying.Housekeeping and Room Service are same very efficient, but front office and security lot to improve in term of customer recognition and service,Outdoor pool attendant was friendly too.Anticipation upon arrival as well are slow.Almost 7 Minutes before they anticipate guest. TRIPADVISOR.COM USER
Aug 10th, 2019
What about assisted at the hotel front desk with someone who's working with joy and passion that radiates through his dazzling smile and great service. This signals our fabulous staycation at Jood Palace. God bless the works of your hands and the desires of your heart, Mina. TRIPADVISOR.COM USER
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