Kelly Inn Billings Montana

5610 South Frontage Road | Billings, MT 59101-6367  [SEE MAP]Billings, MT  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Decent Stay

Jul 14th, 2019

When we arrived at the hotel after a long 11 hour drive we were promptly checked in. Front desk staff were friendly. Got up to our room which was much bigger than I expected and it was very clean. We immediately took the kids down to the pool and had a lot of fun. Pool area was clean too. The next morning we came down for breakfast around 730. The breakfast bar seemed to be out of a lot of things (coffee cups, plates, knives, eggs). It was finally restocked about the time we were wrapping up so we eventually got coffee. There was an employee at the front desk who was having a rather loud conversation with a coworker about who he liked working with and who he didn’t like working with. Didn’t seem to care that the person trying to do breakfast couldn’t keep up and never offered to help until other guests had to ask for plates. Overall it was a pleasant experience with some issues with breakfast. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Discrimination

Jul 11th, 2019

After traveling from across the country for days and excited that this hotel accepts dogs without a fee, I was stoked! When my husband and I made reservations over the phone the staff was helpful and honored a rate that was posted online. However, when I (appearance gives my race away) came inside to check in under my husband's common white-American name the lady at the desk dismissed assisting me and the elder gentleman kindly did. I mentioned we have been traveling for 4 days and cannot was to relax. All was well, so I thought. We wanted to relax in the hot tub to relieve our sore muscles, aches and pain with a can of beer. We sat in the hot tub for less than 3 minutes until abruptly been scolded for having alcohol in the pool area. Amanda was far from professional in approaching us and directly spoke to me about us (husband and I) needing to get out of the hot tub because she doesn't allow alcohol in the area, just water. I commented well that sucks looks like l'll have to grab water. Then she immediately said, no you'll have to get out of the hot tub and walked toward the closet. I told her we literally just got in and if beer is an issue, it's not hard to toss away. She turned around and grabbed a bottle of "chemical" then stated, no you need to get out. I'm going to pour in a chemical to get rid of the foam. Again, I stated, we just got in, you can't give us 5 minutes and you're choosing to do this while people are using it? She said no I'm doing this now, you need to get out. Appalled of how rude and inconsiderate she was to me we got up and left. Amanda told us the foam needed to be removed and we could come back in 10-15 minutes. My husband went back, alone. with a drink ... no one said anything to hi. Amanda never bothered him. He was there for 45 minutes with foam still present. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great Pool and good service!

Jun 17th, 2019

The pool was the highlight. Our kids loved the waterslide. The pool was very warm and the hot tub wasn't overly hot. The hotel was very clean. Nice room but the beds were a little too firm. The staff was great. We were exhausted after driving from Minnesota overnight. Our plans for the day were cut short due to bad weather. We called the hotel to see if we could check in a little early and the clerk on the phone was happy to accommodate us. I would absolutely stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Sweet Find in Billings

Jun 13th, 2019

Super Clean and close to Interstate. Friendly checkin, nice options for morning breakfast al be it breakfast room was too small for all the traffic.Possibly a bigger room in the mix? Large King size bed, good a/c, bathroom was adequate. Nice choice for a break from driving! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Love this Hotel - if room is away from the ice machine!

Apr 20th, 2019

Have stayed here before and only complaint was having our room across from the ice machine. Would you believe the room we stayed in this time was the exact same room across from the ice machine? Ice machine is very noisy all night. Ask for a room away from the ice machine. We are going to next time. Pets stay free as well! TRIPADVISOR.COM USER 

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