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at the Kempinski Hotel Moika 22
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The Best Experience
Aug 12th, 2020
The best experience I had ever had! Friendly and supportive staff who are always willing to help, excellent service, room is clean, very good variety of choices for breakfast, and best location. I felt very much at home. TRIPADVISOR.COM USER
Weird, Run Down, Inadequately Priced
Mar 22nd, 2020
The hotel is way below Kempinski standard with exceptionally poor value for money. The place generally looks run down and poorly managed to the point it reminded me of the haunted hotel from Stephen King’s The Shining. The rooms and public spaces require renovation and preferably redesign with better quality materials. The room was alright in terms of amenities, but way too dark and noisy, as the soundproofing is close to non-existent - we were even able to hear our neighbors taking calmly through the wall. Luckily we didn’t have more noisy guests nearby. The room cleaning was outright bad, we had big layers of dust everywhere in the room. Room maids in general were behaving in a rude manner, never even saying hi to us, but instead screaming and talking to each other in the corridors, which was quite annoying due to the lack of soundproofing already mentioned. Mini bar prices were just ridiculous. The SPA zone is rather small with no swimming pool and jacuzzi was defunct. Breakfast was absolutely terrible, made of cheap and non-fresh ingredients. The only good points about the hotel are it’s location and a great bar with nice service and selection of good wines, but again significantly overpriced. To sum up this hotel is a major disappointment, definitely not what one would expect from a Kempinski, which it is actually not by any criteria. General atmosphere of the place is weird and gloomy. For the kind of money this hotel is charging it is definitely a no-go. There are way better hotels in Saint Petersburg which are at least 30% cheaper. TRIPADVISOR.COM USER
Incredible speculation at the "Concierge service"
Mar 4th, 2020
They was charge me for two ticket's for Mariaansky opera 18.000 rubles but the ticket's true vallue was 12.000 rubles. They charge me 50% up from the true vallue!! Incredible!!!! And the explanations of this particular charge it was really incredible : "Hotel works with the agency to be sure that our Guests will not have any problems in the theatre (agency guarantees that tickets are not fake ones)". TRIPADVISOR.COM USER
Money stolen from our room
Feb 19th, 2020
During a 30 min break while we were having breakfast, the hotels maid stole money our wallets in our room (we met her at the room's door with no request to clean it. Then We were told by the manager that the hotel was not responsible for guests itens. This is not expected when you are in a hotel of this standard. What a Pitty! TRIPADVISOR.COM USER
Good services Good location
Jan 27th, 2020
This hotel is very close to the winter palace complex, just about a minute walk to the palace square. So if you want to spend as much as time at the Hermitage Museum, Kempinski Hotel Moika 22 is your best choice. It close to all major sights. It’s not a hip and modern design hotel, though, everything is classic with old-fashioned decor, comfortably furnished. Room is spacious and clean. The house keeping service is brilliant, very attentive to all details. The management teams at the front desk and concierge are very responsive, efficient and being so helpful to all your enquires to make your travel easy. We used its car pick up service at the St Petersburg train station to the hotel which was smooth and perfectly safe (about 2300 Rubles - 15 mins from St Petersburg train station to the hotel). Breakfast buffet is good with reasonable amount of choices. A la Carte menu with Russian local tastes also available at an extra. Special thanks to NIKITA, he takes care of us every step of the way during our stay. He has followed up all our questions and requests very closely and efficiently. His gesture always make you feel welcoming! He is a credit to Kempinski Hotel Moika 22！ TRIPADVISOR.COM USER
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