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at the Kenzi Club Agdal Medina All Inclusive
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PEACE OF HEAVEN
Aug 9th, 2020
Best hotel in the world the rooms the food the air the gardens the staff its truly a peace of heaven I ve enjoyed the SPA tennis courts archery and the swimming pools are amazing add to this the magical weather of marrakech TRIPADVISOR.COM USER
Jul 24th, 2020
wonderful stay at this hotel, we tried it for the first time and we are not disappointed, Top entertainment, attentive staff, activities for everyone the food was excellent and plenty of choices every day with special decorations, special thanks to chef Youssef for his kindness and hospitality always happy and present to explain and provide you what would like to eat. We feel at home, and we promise return back very soon TRIPADVISOR.COM USER
WORST STAY EVER
Jul 7th, 2020
My experience is a bit different as I'm here on a 9 days quarantine stay paid by the government, it doesn't change the fact that I should be treated just as good as any other guest. We arrived on the 3rd of July which means I've been here for 3 days so far, here's my experience briefly : 1 - A/C : It's 44 degrees as of now in Marrakech, A/C in my room isn't working at all, I've called several times for the past 2 days to be told that they're working on it, nothing has happened since. I've now slept 3 nights with my balcony door open, waking up everyday with multiple mosquito bites and dead cockroaches in my room. I went outside to complain and met a guy who I believe is a manager who told me that they have instructions from the government about not turning on the A/C as it's centralized and might somehow cause spread of the Coronavirus. I do respect this safety measure but the A/C in my friend's room who is just next door is perfectly working, and he totally contradicted what the lady from the front office was telling me on the phone about it being fixed. 2 - Food : We are served 3 meals a day, I've had 9 meals so far, 4 out of this 9 were served cold, no soft drinks at all, was only served an orange juice on the first morning, which means no coke or whatsoever for both Lunch and Dinner, you can have water only. The lack of respect these people have for their guests is astonishing, I've stayed in hundreds of hotels in my life and have never felt this humiliated. TRIPADVISOR.COM USER
Well done Kenzi Club
Mar 22nd, 2020
I have just returned from Morocco following a short visit with my daughter. We travelled on sat 14th March and we really didn’t have a clue at that time what was ahead of us. In short half way through our break we were told by the Moroccan authorities we had 36 hours to leave the country ! We had a couple of days then of sheer panic with lots of different people telling us lots of panic stories we did eventually get back to the UK safe and sound. What I really want to say is Kenzi club given the terrible situation they found themselves in were outstanding. They were pleasant helpful kind but obviously following their strict instructions. Food was brilliant and they kept their bar open for as long as they could. Well done all and when things get better we will be back . TRIPADVISOR.COM USER
Long weekend in Marrakech
Mar 12th, 2020
Had excellent stay. Everyone is very friendly and helpful from the reception through to the animation team and restaurants. In particular Rachalle and Laila were excellent hosts :-). Will visit again for sure. TRIPADVISOR.COM USER
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