Kilmarnock Hotel & Suites

599 N Main St | Kilmarnock, VA 22482-3828  [SEE MAP]Kilmarnock, VA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Avoid the Best Western in Kilmarnock at all costs

Aug 22nd, 2019

After kayaking all day we checked in late and got ready for bed. Within 20 minutes, the 50lb+ valance and curtains came crashing down onto the bed narrowly missing my wife. It was only secured by a few drywall anchors. So, we were subjected to the floodlights all night and a very early morning as there were NO curtains. Hotel staff was apathetic and the GM NEVER even attempted to call me to apologize or talk to me about it. Very poor customer service. I have pictures of the damage. Here is the funny part - I received an email that basically said the incident never happened because someone else has stayed in there plenty of times before with no problems. LOL Stay away. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Good, but for warned.

Aug 20th, 2019

We recently stayed at BW overnight. The hotel was clean,comfortable and the breakfast had a good options for all. The breakfast hostess was friendly and helpful. HOWEVER apparently their policy requires copying of your credit card for incidentals, which included the 3 digit code!! We havent encountered this in years!!! We questioned and were told it is the hotel policy. (I verified with corporate that each hotel sets its own policy) The manager asked me to call her after I submitted a survey. I have called her back twice without response. I guess they made an attempt so jer job is over. Good stay just beware of the policy, put some tape over your number. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Found a ROACH on my bed!

Aug 18th, 2019

I always check reviews and view photos of hotels before I book a room. Against my better judgment we decided to stay here with other family members. My family reunion is always the 3rd Sunday in August and we usually book about 10 rooms since this is the closet hotel to the venue. The first thing I do when entering my hotel room is check for cleanliness and bed bugs. To my surprise when lifting the mattress there was a ROACH on the sheets between the mattress and box spring! I have had a bad experience in the past at another hotel with waking up to bug bites but this was by far the most traumatizing! I immediately went to the front desk and informed the clerk. The only available room in the hotel was a King Handicap room. Needless to say there was no way the 5 of us (2 adults, 3 children ages 17 and twin 12 year olds) would be able to sleep in one bed! We were given two rolling beds to accommodate and even after rearranging the room, only one of the two beds was able to fit. We then had to decide how to make due. Who would sleep in a chair or who would sleep in the car? It is unfortunate that we will not be able to stay at this hotel again with our other family members for years to come. Then again after I inform them of our experience, we may all have to seek other options when choosing a hotel in the area. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Lodging

Aug 5th, 2019

This Best Western was a beautiful venue to lodge in. The room was spotless and the common areas outside of our room were also spotless. The bed was supportive as well as being plush. I would gladly stay there again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent Stay

Jul 17th, 2019

The Staff at the hotel are great and the room accommodations are awesome as well. Great breakfast and clean atmosphere in the hotel as well. Close to several restaurants and a walmart. You pretty much have everything you need with in a short distance to the location. The bathrooms were well stocked and the wireless internet worked very well with no lag issues what so ever. I would recommend going to this hotel for anyone visiting the Kilmarnock area, they also have a trolley that will pick you up and take you through the historic town as well and see the culture that they have there too. TRIPADVISOR.COM USER 

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