Kimpton Brice Hotel

601 E Bay St | Savannah, GA 31401  [SEE MAP]Savannah, GA  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 1

Customer Service - Being Flexible

Jul 17th, 2019

Dear Kimpton Brice (Savannah, GA) - Our company and my team have a corporate IHG partnership. I accidently booked your hotel thinking that is where our group was staying. However, it was at another IHG property. After talking to Joey in your accounting department I understand the rate was a non-r-fundandable one... However, I cancelled the Kimpton reservation on July 12th at 5:30 PM (3 days prior to the stay). In all my business travel (15 plus years), I have never written a complaint on a hotel stay. I guess there is a first time for everything. Due to this poor customer service, and not being able to be flexible to make an exception you have not only lost my business (IHG Rewards member), but my entire team for the Southeast. Hope my $170 was worth it. Poor management, poor customer service losses customers. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

The Best Hotel to stay in

Jul 16th, 2019

Me and my wife had the best time visiting and omg the staff made us feel at home courtesy to Maurice (Mo) and Michelle those 2 made us feel at home very welcoming and they made sure that we didnt need anything. I will like to thank them for everything you can tell MO and Michelle love their jobs and are genuinely great people they treated us as if we've known each other for years will definitely be back thanks to them. Thanks for everything Your New York family Edgar and Joslyn TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Had high expectations, but very disappointed.

Jul 9th, 2019

We travel through Savannah every summer and typically stay at the same hotel. We wanted to pay a little extra and stay at a nicer place that was closer to the downtown area and by the river. We chose this hotel because of the good reviews on here and and the incredible photos. The check-in process was easy and the staff was very friendly. We had two small dogs with us and they gave us a room on the 2nd floor. This made it a little challenging later when taking the dogs out for walks throughout the day. Our room had two queen beds and a lot of furniture. This made moving around incredibly hard with kids, adults, and two dogs. We had to take turns getting from one side to the other side. Also, there was no room to place our luggage and had to either place them on the floor or on our beds. The other big issue was how dirty the room felt. The base boards had dirt all over it and most sickening of all was that we found a used condom on the floor between the two beds. I assumed the rooms were cleaned since the beds were made and our towels folded and ready for use. I spoke with the front desk about this and they apologized and gave us a small discount. I hoped for something more than this. Overall, our experience at this hotel on 25-26th of June was not what we were expecting. We will probably never go here again, Maybe you will have a better experience. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

So welcoming and outstanding service.

Jul 6th, 2019

We stayed here for my birthday and this hotel was a wonderful place to celebrate. It reminds me of a hotel in the islands or Florida. What really is outstanding is all they have available for their guests without all the extra charges. It is like you back to hotels and service from twenty years ago and the total topper is their employees. The front desk manager Ashanti Sanchez, should be called ambassador. she was so kind, personable and professional, perfect example of customer service. Jamar Feggins, also front desk, remembered I was there for my birthday and welcomed me with one of their signature cocktails they offer every afternoon. Thank you Brice Kempton, we will be back! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5


Jul 3rd, 2019

We spent our 18 year anniversary at this property and as always, Kimpton exceeded our expectations!! Upgraded to suite, champagne and cheesecake delivered, warm, welcoming staff. Whether it’s Pittsburgh, Chicago or Winston-Salem, we always enjoy our stays at Kimpton properties!! Fleemac38 TRIPADVISOR.COM USER 

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