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at the Kimpton Canary Hotel
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Not what it used to be
Aug 12th, 2020
I have stayed at the Canary many times throughout the years and have always loved this property and the service. This time was so much different than ever before. The lobby and hallways were very dark and the rooms are a bit run-down. The rooftop and pool is beautiful as always but there is literally zero service. It was hard to get towels let alone ordering a drink or a snack. There is also no housekeeping service “because of COVID” which is not the other case at other hotels in the area. We were supposed to stay 4 nights but decided to check out after 2. It still has a 5 star price tag for a 3 star experience. TRIPADVISOR.COM USER
Do not waste your time
Jul 31st, 2020
A very low aesthetic, poor service hotel. In a transitional neighborhood. Staff is pleasant but not a place you would want to come back if you could go to a more interesting, attractive and more comfortable hotel TRIPADVISOR.COM USER
Wonderful, Clean, Safe, with an AMAZING rooftop pool
Jul 30th, 2020
Just finished a 2 night stay at the Kimpton Canary. They've taken a lot of precautions to make their guests feel safe during this 'interesting' time, without compromising a the high end level of service that comes with the Kimpton name. Firstly there are hand sanitizing stations everywhere. The hotel has lots of open spaces to feel comfortably socially distanced. The rooftop pool was never crowded and there was plenty of space from your nearest neighbor. The 360 degree view was amazing! It's really the best pool in Santa Barbara. They also give every guest a PPE package. With a face mask, sanitizing wipes, and antibacterial hand gel (which was one of the best I've ever used... it's hard to find a brand that doesn't leave your hands sticky...!). Overall a fabulous stay. TRIPADVISOR.COM USER
Jul 18th, 2020
The staff at the Canary are simply wonderful. Ryan, Madison, and Ben all went out of their way to make our stay special - even with the current restrictions, it was a treat. You can tell their team enjoys what they do - it’s such a warm vibe. Rooftop pool in the afternoon is heavenly, king suites are spacious. We’re already looking forward to next time. TRIPADVISOR.COM USER
Jul 10th, 2020
My boyfriend surprised me and booked a last minute anniversary trip to the Canary. We arrived at the hotel and Luke at the valet was kind and helpful with our truck and luggage. The property was absolutely beautiful. Bryan checked us in and treated us like royalty. He was fantastic throughout our entire stay and recommended the best restaurants in town. We were very pleased. Outstanding hospitality! Everything at the hotel makes you feel extremely safe and comfortable during these crazy times. The lobby, the room, and the rooftop pool and jacuzzi were all the perfect setting for a romantic getaway. The hotel is situated right in the middle of downtown by the beach. We checked out bikes and road them all over Santa Barbara. We will definitely be back anytime we are in the area. TRIPADVISOR.COM USER
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