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at the Kimpton Hotel Monaco Philadelphia
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Top Notch Stay
Mar 6th, 2021
From the second we stepped foot into the building we were welcomed with nothing, but genuinely warm and kind greetings; and that continued every single time we came and went throughout our stay. A sweet gentleman reached out a helping hand to help us carry our belongings all the way to the counter. Every single staff member we encountered, from the lovely woman at the front desk to a male bartender, they all made our stay that much better just with their manner and personality. Not to mention our room was STUNNING. Very CLEAN. We had the corner spa on the 10th floor. The view was 10/10. Jalapeño margaritas from the bar 10/10 and that is hard to come by. I cannot emphasize enough how amazing our stay was. It felt like home and I cannot wait until we go back. Thank you so much, Hotel Monaco staff!! TRIPADVISOR.COM USER
Amazing staff, amazing Hotel !
Mar 4th, 2021
I came in very late Thursday night and was greeted in the main lobby by John, who directed me to the check in desk, and was very attentive for an overnighter! Aamer at the front desk was very pleasant to work with and was able to check me in quickly and professionally , even brought up some amenities that I had forgotten , and was a delight to be around! What a great host! This hotel is quite historic and the is also very fashionable, wonderful rooms and decor, bright and clean, and what an amazing bathroom! Thank you Aamer and John for the expert level check in and what a lovely property to visit! Keep this place in mind for a historic trip or a simple stay in philadelphia! TRIPADVISOR.COM USER
Above and Beyond Service
Mar 2nd, 2021
Roshid and the rest of the Monaco staff went above and beyond normal services to help take care of our needs. They were also COVID safe by providing masks and hand sanitizer at many locations throughout the hotel. 10/10 would recommend. TRIPADVISOR.COM USER
Beautiful birthday celebration at the Hotel Monaco
Mar 2nd, 2021
We decided due to COVID-19 to keep our vacation/birthday celebration nearby so we drove from Washington DC to Philadelphia. In making the reservations, we spoke with Omar Grant who was wonderful, friendly and customer service oriented. He helped us select a amazing room (Corner King Spa room). Also Omar worked with us when we decided to come up a day early on the cost of the room. Once we arrived, the front desk staff Davita and Amir We’re friendly and very helpful. Our room was beautiful with an amazing view. A big shout to Roshid Milledge (concierge) who provided exceptional, professional, customer service. He helped with finesse set up housekeeping services during our time to address an issue. Also he worked with me to pull off an extra birthday surprise for my fiancé . He Provided a very cool swag bag with fun things inside from waters, chips, teddy bear, some chocolates and more. He went out of his way to make us feel welcomed. Both my fiancé and I appreciated his kindness and can do approach . He truly goes above and beyond in customer service. The only delta I will say that was a challenge the whole visit is parking. I can’t wait till valet opens up. We definitely will be back it was a wonderful experience. TRIPADVISOR.COM USER
Home away from home
Feb 27th, 2021
Hotel staff went above and beyond to help us feel at home. Each interaction was personalized and memorable. Excellent service. Hotel decor is amazing. Every wall, fixture, and adornment gives art gallery feels. Beautiful view of the city. TRIPADVISOR.COM USER
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