Kimpton Hotel Palomar Chicago

505 North State Street | Chicago, IL 60654-4803  [SEE MAP]Chicago, IL  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 5

Superb Service under Trying Times

Nov 29th, 2020

The Kimpton Palomar went out of their way to be helpful even though most of their amenities were shut down due to covid. We had an amazing corner view room that was very clean. The location of the hotel was perfect for walking around to see the sites and grab a bite to eat. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Personalized service and attention

Nov 29th, 2020

The staff at Kimpton Hotel Palomar took great care of us during our weekend getaway to celebrate a milestone birthday. Sarah and Mark made sure we were comfortable immediately upon check-in and throughout our stay. They went above and beyond to make us feel special as their guests. We will always return to Hotel Palomar as our hotel of choice in the city because of the wonderful staff. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

4/5. Very good hotel. We enjoyed our stay at this hotel. It is disappointing that this property is leaving the brand.

Nov 8th, 2020

Hotel- Kimpton Palomar Chicago Date- 11/4 – 11/6 (2 nights) Overall: 4/5. Very good. We enjoyed our stay at this hotel. It is disappointing that this property is leaving the brand. Rewards Club Recognition- 4/5. Very good. We were verbally thanked for our loyalty, and our room was upgraded to a corner ‘King Spa Premier Room,’ and we were given welcome amenity points. Staff- 5/5. Excellent. Sarah, at the reception, was wonderful. She checked us into the hotel, and she remembered speaking to us on the phone once when we had to make a sudden schedule change. She was welcoming and informative. When I asked for a coffee maker and a minifridge to use, she promptly had the items sent up to my room. Mark was engaging and accommodating as well. Property Appearance & Maintenance- 4/5. Very good. Exterior- 3/5. Average. The exterior looks like it may be an office building. Because the lobby living room isn’t open for seating, from the outside, the hotel looks stark. Branding was appropriate. Interior- 5/5. Excellent. The carpets, walls, & light fixtures in the hallways and lobby were clean and well maintained. Accommodations- 4/5. Very good. Our corner ‘King Spa Premier Room’ was just right for us. Spacious enough for us to get comfortable, we (& our pet) settled in quickly. The bathtub was a nice addition to the corner shower. The bedding was comfortable, and the furnishings were in good repair. Housekeeping- 5/5. Excellent. The room was clean, the carpets vacuumed, and the bathroom spotless. Toiletry items & towels were provided in a supply adequate for the length of our stay. The carpets had no noticeable stains; all lighting worked. Pool/Gym- 4/5. The pool on the 17th floor is closed during the pandemic. The gym is available with social distancing guidelines. Breakfast/Meal Options- 3/5. Average. The hotel restaurant was closed and only a limited set of items were available for purchase at the front desk (the minibars have been emptied during the pandemic). The wine/social hour has been suspended during the pandemic, and usual coffee service is unavailable; a keurig coffee maker can be sent to your room instead. For wine hour, on our second night, the hotel did provide a bottle of wine since lobby consumption wasn’t possible. Since we brought some food to keep cold, the front desk did send up a mini fridge, in addition to the minibar fridge. Laundry- not evaluated. The laundry bag had been removed from the room, but the pricing sheet was still present; pricing was as expected for a hotel of this class. Computer/Printer/WiFi- 5/5. WiFi was strong throughout the hotel, and streaming was smooth. Other- A small terrace is available on the 17th floor, which provides views of the city below. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

One of My Favories

Oct 18th, 2020

During a road trip, I stayed the night in Chicago, and chose the Palomar. I had stayed at this hotel before and had a great experience. Even with COVID, this visit was also great. The hotel (and Chicago) was very empty. Valet parking was not operating, but the staff gave me instructions on how to access the garage they offered a discount with $25/night. The roof top patio was opened, and I went up for about an hour and had the entire place to myself. Look forward to visiting Chicago and this hotel again once things are more back to normal and I can enjoy my favorite US city! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Beautiful vibes and the perfect getaway for a Staycation!

Sep 25th, 2020

I always have a memorable experience at this incredibly cozy and chic hotel. The staff here never forgets to remember your name upon check-in and they treat you with genuine warmth and enthusiasm. The Palomar has always been my first choice whenever I lived away from Chicago, Illinois because of the generously sized jacuzzi tubs and the fact that the staff here always did their very best to upgrade their most loyal customers. Whenever I have the opportunity I choose a King Premeir Spa room because of the beautiful and expansive layout of these rooms that make you feel like your walking into your own personal condo. Being a guest here is like walking into a spa with the positive zen vibes and the beautiful minimalistic decor. Everything the city has to offer is within walking distance and the neighborhood is one of the very best in the city because it's do peaceful and all the best restaurants are nearby. The hotel Palomar is pet friendly too and your pet will be welcomed here no matter what room type you choose. I was treated so wonderfully by Sara, Ben and Mark who made sure all my needs were met and Sara took great pains to upgrade my room on short notice. Everything here has been deep cleaned and thoroughly sanitized. In fact I was informed that upon your check out each room is taken off their inventory and deep cleaned for a full three days to meet their high standards. My bed was comfortable and it's always such a treat for me to pick out a good movie from their menu options because most of the movies were either nominated for the Oscar or are currently available in theaters. I'm a cinephile so I love to take a long bath then pick out a great movie to enjoy for myself right before drifting off to sleep. This hotel has the perfect blend of visually stunning decor, coziness and decadent luxury. I highly recommend the Palomar for anyone seeking a quiet escape within the city. I always bring my own personal touches like a light blanket, some silk scarves and my tibetan bowl 🥣 and I create my own little escape. This hotel is so unique and friendly yet very upscale; and your pets will love it here too! TRIPADVISOR.COM USER 

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