Kimpton Hotel Palomar San Diego

1047 5th Ave | San Diego, CA 92101  [SEE MAP]San Diego, CA  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

Extraordinary Customer Service, Great Location

Jul 5th, 2020

My husband and I stayed in a Skyline corner balcony corner suite. The room was spacious and clean. Check-in was effortless. K.J. and Cameron were extremely helpful, professional, and kind!!! The entire Valet team was top notch! We were in walking distance to many bars and restaurants. When we requested additional items for our stay, they were delivered within minutes. If you want a exceptional experience in the Gaslamp district, I'd definitely add this hotel to your trip TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Dirty, Staff Did Their Best

Jul 3rd, 2020

Need more consistent communication between the wait staff. There were several times we requested something simple - cups or forks. And hours later after a shift change someone would forget that we requested this. We had to change rooms because our original room was dirty. Which is SCARY to have to come to your room and have to clean and disinfect it after house keeping was supposed to already do that. Certain things are unacceptable to see in a Spa Suite that was a birthday reservation ie facial smudges on the entry mirrors, cigarette butts and condom wrappers trapped in the holes of the balcony half wall, hair in the tub, food coating the phone buttons. Just things that I would have cleaned up if I had a guest at my house, and definitely expected to be thoroughly handled before I arrived for check in. Cleaning staff definitely needs re-training! They moved my room to a larger suite on the 15th floor that looked like it was cleaned better and didn't have any of the dirty details of the previous room. However, I called and asked when my room would be clean if it could be cleaned earlier etc and was reassured that the cleaning could not be rushed/expedited. So it was doubly surprising to find that not only were we not able to check in any earlier but it was hardly clean. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Dirty, won't stay here again

Jun 29th, 2020

Housecleaning is horrible. Rooms are dusty and dirty. And thus obviously let's not even take about COVID-19 concerns. Even without COVID, it's a mess. Dust everywhere. Yuck. This place is beaten down. FOR THE PRICE POINT it should be maintained better. It's true that the facilities aren't that great either. BUT let's start with the cleaning staff, shall we? Also, I do realize that there are tons of homeless in SD now (very sad), but this particular area is one of the worst. Although, I'm not lowering my review due to the area, because I knew that when I booked this place. This place also lacks character. Staff is also just "meh." Very lukewarm to cold. All in all, there are really no redeeming qualities for staying here. We, as a couple, have stayed at 10+ different places in S.D. Gaslamp over the past 2 years, and this was definitely bottom of the barrel. We won't be staying here again. Live and learn. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best Manager

Jun 29th, 2020

Thanks sooo much to Cameron! He made sure we had the best night of our trip! We were celebrating our friends bday. And he was so accommodating and helpful. He made the bday smile! Thanks so much. We will be back!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

amazing experience and staff

Jun 29th, 2020

Cam B. is hands down the most incredible hotel experience I’ve had. The establishment was great, yes however Cam took my experience as a guest to the next level with his amazing personality and customer service because of him I would definitely recommend this hotel. TRIPADVISOR.COM USER 

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