Kimpton Muse Hotel

130 West 46th Street | New York, NY 10036-8501  [SEE MAP]New York, NY  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Nice , clean , next to Times Square

Aug 20th, 2019

Very nice, my room had necessary 2 queen beds and was decent size. I would recommend anyone for theater or 5 ave shopping. I made use of the $55 valet parking , pull up and them the keys. What I found very annoying was that we booked it at $255 which with NYC BS became 279 . The along with the expected $55 parking can $30 service fee. We inquired and that was an additional charge for booking through Expedia. SO if you are going to NYC hotel call them directly. The 2nd day we found 24 hr parking around the corner for $25 TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Staff and Accommodations Simply Lovely

Aug 19th, 2019

We enjoyed a 3-night stay for a family gathering. We had many and pleasant direct conversations with staff when making reservations and throughout our entire visit. All were helpful, patient and encouraging. While some items - including room rates and bar/restaurant charges - were on the excessively high side, we felt safe, had quiet and clean accommodations and easy access to many activities and locations. Our window view was of a close wall which was disappointing - while quiet - but we primarily used the room for sleeping. Things in the hotel and the room were always clean and well-maintained. Besides the costs, we only have one other complaint/suggestion. Because of the number in our party, we chose a king/sofa bed combo suite. There was a smoky-glass door dividing the areas. This door completely divided the thermostat from the main bedroom. That proved to be a significant issue with the door closed overnight. The bedroom area was ice-cold; the sofa-bed area was extremely warm with no moving air. We indicated a pre-stay request for additional pillows and towels but had to ask for them again upon arrival. They arrived quickly. Staff offered to make up the sofa-bed and we appreciated that. However, when made up, there were only mere small inches to walk to get between the bedroom and the bathroom when the sofa-bed was being used. The bathroom double-sink and large area was surprisingly well apportioned and spacious. The bar/restaurant staff was most helpful and comfortable for an after show drink. We would like to stay again in the future. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Request to communicate with hotel manager completely ignored

Aug 12th, 2019

Let me begin by saying I have been a loyal Kimpton customer for coming up on 20 years. I have stayed all over the U.S., multiple times in many spots, for both business and pleasure. This was our first stay at The Muse. Our stay itself was unremarkable. Not my favorite of the Kimptons I’ve been to, but certainly no problems to be upset over during that time. We stayed for two days, valeting our car for $55/night. We checked out on June 15th. On July 26, I received, in the mail to our home address, notification of a $125 NYC parking violation dated the day we checked in to the hotel for the offense of parking in the hotel loading zone. We left our car with the valet almost two hours before the time of the ticket. The ticket had been removed from our vehicle while in the care of the valet, so the first notice I received was in the mail. Not very happy they tried to hide it. I called Kimpton’s 800 number and explained the issue. They transferred me to the hotel itself. Hotel employee asked if she could help me. I then asked, to my dismay, didn’t the person I just spent 10 minutes on the phone with tell you why I was calling? Oh yes, she says. No apology from her about the situation though. Gave me her email address to send the ticket to which turned out to be wrong so email bounced back. I call again so she sends me an email so I can reply to it. I send the ticket. This time I get a “so sorry for that” and she’ll let me know when the parking manager takes care of it. 12 days go by. Crickets. I email her yet again and her solution is to copy the parking manager, who I have now figured out is a third party contractor, on the email to let me deal with the parking company directly, telling me to contact her yet again if I need further help. I respond to her by requesting to speak to a hotel manager. No reply. Two additional phone calls on my part with parking manager, plus a long call with NYC parking bureau, and I independently verify ticket was paid. In the meantime, Kimpton front desk manager forwards me an email from the parking contractor that they also verified it was paid. I reply again reiterating my request to speak to a hotel manager. Almost a week has passed since my initial request. In this time, I flew to the west coast and completed a stay at another Kimpton and am now back in the east. Yet still no phone call from NYC hotel manager. Nor did front desk manager respond to either of my emails requesting the contact. What poorly executed customer service. And how disappointing from a hotel chain that I have been a loyal customer to. I feel like I am a fairly laid back traveler, but not happy about Kimpton knowing that that violation was concealed and then making me follow up dropping it in my lap. And how about a sincere apology? Cherry on top is ignoring not one, but two emails. As the old saying goes, the lack of response is my answer. Booked my next week’s trip with another chain. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Miss the Old Kimpton Touch

Aug 9th, 2019

I gave this hotel a top notch review in 2012. The location is excellent, and the staff are very good. There were a couple of things that really bothered me this trip, though. First of all, there is no coffee in the room. I really don't like to have to get going and go down to the lobby before having a wake-up coffee. Second, there are no breakfast options other than a wildly overpriced $25 buffet. Finally, since IHG took over Kimpton Hotels, the little perks like mini-bar credits and cookies that made Kimpton hotels so special have disappeared. Free wi-fi as a perk in this day and age--come on! That said, the hotel is lovely, with a peaceful lobby and a complimentary wine hour--and the location can't be beat. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing Property & Staff

Aug 2nd, 2019

I wanted to drop you a quick note regarding my stay at The Muse. Angel at the front desk made me feel at home the minute I arrived and requested early check in. He is the most professional courteous face representing The Kimpton Muse hotel. I interacted with him daily and you remembering my name and responded to everyone of my requests and questions without hesitation. The entire staff throughout the hotel was friendly and helpful, including the bar tender Mr Rojas and restaurant staff. TRIPADVISOR.COM USER 

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