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at the Kimpton Muse Hotel
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Daniel And Joseph A++++ during Covid
Oct 7th, 2020
I visited here twice in the last two months with my four year old daughter. The hotel does an awesome job keeping everybody safe. Sanitizer everywhere. We plan on coming back soon! My daughter and I had the great pleasure of getting to know the managers Daniel and Joseph through our masks. They are beyond polite. Truly hospitable gentlemen and they treated us like gold. I would never stay in a different hotel in NYC. Genuine hospitality is the difference. My brother and my mother stayed in a different room during our last visit and they were equally impressed. TRIPADVISOR.COM USER
Sep 26th, 2020
We stayed at this property during Covid-19 when it first reopened for business. They were operating with a reduced staff. With that said, the staff was extremely accommodating, and very quick to address a situation. When we got to our room we discovered it wasn't clean properly. The refrigerator still had food and beverages from the prior guests, and there was trash left on the balcony. I called the front desk, and it was immediately rectified. I have stayed at Kimpton properties many times before and have never experienced this. I'm not holding it against them because they were at a very reduced staff likeI said. I will definitely stay at this Kimpton again. We had a great stay. TRIPADVISOR.COM USER
My First Stay!
Sep 9th, 2020
I was here over the Labor Day holiday weekend and it was my first trip since before the pandemic. I was pleased with the hotel's Covid-19 protocols. Joseph checked me in and was very personable and accommodating. I was happy as an Ambassador member to finally be able to use the free weekend night coupon at Kimpton hotels which just began a few weeks ago. I had a suite (1902) and it was nicely appointed and very comfortable; great IHG bed as usual. It was back in the cul-de-sac and could be converted into a two-bedroom suite for families since there are two rooms in the cul-de-sac with a door leading to a foyer that can be converted into a main door. I didn't get a lot of street noise which was amazing since it's one block from Times Square. I would definitely recommend The Muse. The property has over 200 rooms but is currently only using 80. TRIPADVISOR.COM USER
Sep 7th, 2020
Very clean and welcoming hotel. Got a nice upgrade to a spa suite, although the window in the bathroom is strange is the light floods the bedroom if you turn it on in the middle of the night. All COvid precautions were taken. No amenities available but a very nice stay for one evening. TRIPADVISOR.COM USER
Great Stay, location and Covid protocol!
Aug 12th, 2020
Had a great stay here! Team was super helpful, the cleanliness was super. Hand sanitizer galore for guests too. Room was comfortable, large and airy and sunny - which I think was very lucky on the 16th floor. Great location too! Highly recommend! TRIPADVISOR.COM USER
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