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at the Kimpton RiverPlace Hotel
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Strongly Not Recommended for Family Trips with Kids - Strong Odormmended for Family Trips with Kids - Strong Odor
Oct 25th, 2020
I am really disappointed in the front desk staff. This person does not have any knowledge how to handle issues related to customer service. There was a extremely strong odor in the bathroom and we knew it was not a tobacco, but marijuana. We called the font desk to take a look and got answered they will check in. But, the oder was getting more serious and we called again to check in our room, but no one appeared. We felt really bad about how he responded our inquiry and had to make a third call to ensure he send someone to check our room. In the meanwhile, we had to open all the windows and put my kid in the room and closed the door due to strong odor. Finally gentleman came and checked our room and he totally agreed this is very bad odor and it is marijuana. After that, I came down to front desk and explained that what is going on and asked him bring up any air purifier to my room, but it has not happened until now. He did not even say I'm sorry, but saying they are checking right the hotel to figure out where it comes from and it is really difficult to solve this issue. My expectation was he should be more proactive than what he did. He had to come and check when you raised concern at the first call, not the third. Additionally, he had to manage this issue when he knew it is true. I am still in the room that had a strong smell with opening all windows and put my kid in a room. We are checking mid day, so did not want to pack all our stuff and move to another room. Instead, we asked to bring a "air purifier" to my room, but still not received. Specifically, I strongly not recommend this hotel for any family traveling with KIDS. TRIPADVISOR.COM USER
Pleasant 30th Birthday Visit
Oct 23rd, 2020
I called the front desk prior to arrival and the woman working set me up with a fantastic discounted upgrade for my 30th birthday! The staff was all very friendly while also maintaining social boundaries (some hotels ask so many questions!!). We loved how dog friendly Kimpton is and will 100% keep Kimpton in mind for future travel. We loved the location of the hotel along the river front - so peaceful and relaxing while also not being more than 5 minutes from downtown. TRIPADVISOR.COM USER
Use to love this place but it’s not the same
Oct 1st, 2020
I checked into the Riverplace hotel on. Y first business trip to Portland during Covid. It seems the staff are less experience than the usual even though you think the best should still be employed and the less trained released. All I asked for was directions to do the T4 loop, both the bellman and the front desk manager had any idea what that was or even offered me a map I had to ask. At valet not only was I not asked if I needed help with my luggage he watched me take out a 45lb suitcase on my own while he stood there asking for my reservation name. Lastly when I asked for a late checkout at the maybe 50% filled hotel I was told anything after 1 was $125 or $75 for an extra hour. I don’t really feel sorry for this hotel having low occupancy now is the time you show amazing hospitality not try to nickel and dime a loyal customer TRIPADVISOR.COM USER
Room With a View
Sep 6th, 2020
During this time of COVID the hotel is taking all necessary precautions. The outside doors only open by key or ringing the door bell. The elevator also require a room key. Masks and hand sanitizer is easily available if you you are in vacation mode and happen to forget. The staff is very helpful and friendly. The room is spacious with everything you need. The decor is clunky and trying to hard to be high class. However as you can see it has a nice view and walking distance to many things. We will be back the next time we are in Portland to visit our son. TRIPADVISOR.COM USER
Sep 4th, 2020
Staff very friendly. Enjoyed walking along the river walk in front of the hotel. The room was very nice and spacious with great view of the river. The dining was a little over priced for what was served. More options available along the river walk. TRIPADVISOR.COM USER
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