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at the Kimpton Tryon Park Hotel
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Sep 12th, 2020
Incredible experience! Derek (both), Anthony, and the whole front desk were phenomenal! Clean rooms, attentive workers, and extremely friendly staff. We will be staying here again any time we come to Charlotte ( 6+ times a year). Again, Derek(s) and Anthony are amazing. Stay here if you're thinking of coming to Charlotte. TRIPADVISOR.COM USER
Could have easily been a 5 with a little attention to detail
Sep 7th, 2020
We stayed at the Kimpton over the holiday weekend. I will first say they do a very nice job making you feel safe from a COVID point of view. The location of the hotel, quality of the room, and 90% of the staff could make this a 5 but there are a few key reasons I’m giving it a 3. 1. Every Kimpton I’ve stayed at always has complementary water. On Saturday night got back got the hotel and asked at the desk for a bottle of water since none are in the room. I was told they had run out of complementary water but they’ve moved the snack bar to the side and was pointed in the direction if I wanted to buy a bottle. In the scheme of the money spent over 4 days a bottle of waters cost isn’t the issue it’s that any other 5 star hotel would have said grab a bottle and we will cover it. 2. One of the selling features of this property is there rooftop bar, Upon check in I asked for a reservation and was told they are booked solid for our entire stay. They should save some tables even in the limited seating environment for hotel guests or give guests a priority for the wait list. We tried the wait list and never got a table either time we tried. Once again, 5 star hotels work for their guests not prioritizing none guests. 3. This one could have made the hotel a 1 but location and the rest of the room made it so I would stick to a 3. I have attached a picture of our bathroom vent. I actually thought it had some sort of odd cover on it the dust was so thick until I hit it with a towel and you can see the pictures of the vent and the shower drain after I knocked some of it off. No even 3 star hotel should have vents that dirty. So overall, the bed is great, the room is spacious, the hotel is “mostly” super clean, and you can’t beat the location. With a couple of tweaks this is a 5 star hotel but for now it earns a 3. TRIPADVISOR.COM USER
5 Star Hotel!
Sep 1st, 2020
From check-in to check-out, our stay was perfect. Kevin M. was extremely helpful in assisting with bags and giving i formation regarding the room and hotel. He was super friendly. Abby at the front desk was helpful in answering questions. All staff members were wearing masks, hotel was extremely clean, and rooms are not used for 3 days after cleaning. Wipes and hand sanitizer in lobby. Thank you for your wonderful service! We will be back! TRIPADVISOR.COM USER
What a great and dog friendly hotel!
Aug 30th, 2020
We actually stayed here in July for one night with our dogs and daughter. We LOVE Kimpton Hotels!!! They have enabled us to travel with our dogs and enjoy higher quality hotel experiences. The employees at this hotel were amazingly accommodating and kind. We had just found our new mastiff puppy and were able to travel with him an our other wonderful pup. He was only six months old and we didn’t feel he was ready for a kennel. This hotel is fantastic, I would highly recommend. The only issue we experienced was some stains on the carpet. We informed guest services we were not responsible for them when we arrived. They offered a different room, however, we were only there for one night, so we didn’t bother. This is new for me as I am obsessed with cleanliness in hotels. The service was unbeatable! TRIPADVISOR.COM USER
Aug 30th, 2020
My husband and I stayed one night in Charlotte to visit friends, and we are so glad we chose the Kimpton. It was only our second Kimpton stay (the first in Chicago). The decor was fabulous, our room was very clean and all staff we encountered were very professional. For a city stay, I didn't think $22/night was excessive to park our car. We look forward to future Kimpton stays. TRIPADVISOR.COM USER
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