Ko'a Kea Hotel & Resort at Poipu Beach

2251 Poipu Road | Koloa, HI 96756  [SEE MAP]Koloa, HI  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 1

Waiting over 2 months for refund for cancelled trip

Jun 3rd, 2020

We have stayed at this property 3 times previously and have always had a great experience. We were looking forward to our 4th trip back this May but unfortunately the trip was cancelled due to the hotel closure as a result of the coronavirus. Obviously we understand the cancellation but are still trying to get a refund of the $1,500 deposit and prepaid items we were charged at booking. Their online cancellation wasn’t working so I have called, left voicemails, reached out via social media on more than 30 separate occasions since March - all just trying to reach someone. I have called/emailed every contact number on their website. I managed to speak with someone one time in April who assured me the refund was processed yet we still have not received a credit for the charges. I understand the hotel is closed but you would think someone would still be handling operational and customer service issues or there would have been some sort of automatic refund process when the cancellation was initiated by the hotel. This process has been beyond frustrating and and will make us think twice about booking here again. Very disappointed in management. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Heaven on Earth

May 10th, 2020

AMAZING-AMAZING-AMAZING!!! This is the perfect property to experience all things in Kauai. Our room 437 gave us a view of the property, the private cove and of course, the beautiful ocean. We saw the whales from our balcony each morning. There was always 2 lounge chairs available by the pool. Great bar/food service there, as well. At sunset, they lit the torches around the property with pomp and circumstance every night. The Red Salt Restaurant on the property was super good. The fish dishes were out of this world and the Poke Bowls were worth the price. The spa was super relaxing. We had facials and hot oil treatments for our hair and the staff there were great. The products were so luxurious, I had to buy some for myself. The gym was stocked with all the current equipment. My husband utilized it daily. Turn down service was the best and room service was very prompt with our orders. The bed was like sleeping on a cloud. We enjoyed everything about this resort, so much so, that we never left the property the 5 days we were there. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great Stay

Mar 20th, 2020

Clean and romantic rooms. Lovely view and great front desk and valet service. We were there while it was very rainy and the North Side had flooding. Was given alternatives. Jenny from breakfast is the best. We would definitely go back. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

A Wonderful Stay, Again

Mar 18th, 2020

My wife and I truly had one of the best little vacations of our lives at Ko'a Kea. We have stayed there once before but this was particularly magical because we splurged for an "Ocean Front" room, rather than the "Ocean View" room we had last time. The Ocean View was wonderful but the Ocean Front made an incredible difference. Whichever room you choose, the resort is top notch. From the pool to the restaurant to the valet, every employee we encountered was friendly and helpful. There is no question we will return. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent property - wish could have stayed longer

Mar 15th, 2020

We had a lovely time at this property, it was even nicer than I expected. The amenities were all in great shape and the staff were so warm and friendly from beginning to end of our stay. We hope to be back for a longer stay! TRIPADVISOR.COM USER 

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