Krystal Cancun

Paseo Kukulcan km 9, lotes 9 y 9A | Cancun, QROO 77500  [SEE MAP]Cancun, QROO  [SEE ADDRESS]
Credit

Courtesy of Krystal Cancun

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at the Krystal Cancun

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Guest Reviews

TripAdvisor Traveler Rating 5

JULIO the Customer Greeter

Aug 24th, 2019

Julio was very kind and polite. He remembered who we were throughout our 7 day stay. He was always very helpful and cheerful. Excellent personality. We hope we get the opportunity to meet him again some day. Adios Julio. Don't ever change your kind ways. Gracias por todo. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

No air-conditioning!!!

Aug 20th, 2019

The air-conditioning did not work in my hotel room! The hallway connecting the lobby to the elevators to Tower B/C/D as well as the elevators/lifts are also not air-conditioned; hence, it was very stuffy in the elevators if the elevators/lifts stop working, one can die from suffocation due to the lack of air and the heat. The room has a moldy smell and the back of the toilet door looked very dirty. The hotel seriously needs a major upgrade! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great RCI stay at Playa Caracol at the Krystal Resort

Aug 20th, 2019

We first enjoyed two days at the Krystal Resort as private guests in order to arrive earlier than the normal Friday check-in, so we could attend the events planned for our sons wedding, and were delighted by the facility, the staff (so friendly, helpful, and professional). Then we checked in for our timeshare stay and were surprised by a step up in staff service, courtesy, and preparedness. Everyone went out of their way to assist us with some business chores we needed to complete while on this trip. Noemi was a delightful room service helper, artfully placing silk flowers on our beds each day, cleverly folding bath towels into animal shapes - - what a surprise touch. The view of the ocean and beach from the sixth floor gave joy each day. The restaurant choices satisfied our special keto diet, the pool access was fun, proximity to shops and services, all within walking distance, was great. Such a memorable week, we can easily envision a repeat vacation! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

I enjoyed my stay at the hotel

Aug 19th, 2019

The hotel staff is very friendly and helpful. The location is superb for vacation. I had an all inclusive package which gave access to 3 restaurants without any additional charges. I highly recommend this hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Please stay aware from this scam of a resort

Aug 19th, 2019

This is the worst hotel I have ever stayed in. This is not a resort. everything is a scam. Booking people into rooms that you know do not contain air conditioning in the middle of summer while claiming that is an upgrade is not cool. Adding mystery surcharges as one checks out is very shady and for a tourist spot, english is a rarity. This is unfortunate when you are trying to argue about your bill. I will never visit again except for bad dreams. TRIPADVISOR.COM USER 

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