Krystal Cancun

Paseo Kukulcan km 9, lotes 9 y 9A | Cancun, QROO 77500  [SEE MAP]Cancun, QROO  [SEE ADDRESS]
Credit

Courtesy of Krystal Cancun

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at the Krystal Cancun

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Guest Reviews

TripAdvisor Traveler Rating 3

Great location & Nice pool & beach

Jan 21st, 2020

This hotel has a great location, is walking distance to a lot of restaurants and the most famous clubs. It has a really nice beach and pool. The rooms are (OK) a little old, and thin walls, (but if you wont be in the room for most of the day it wont matter). The hotel really needs to have more beach chairs at the beach and pool, literally people wake up at 7 am to put towels and stuff to reserve beach chairs. The beach is really nice. The breakfast is good, but it doesn't have a lot of variety.... however if you get tired I recommend having breakfast at VIPS right in front and cheaper or on Sundays go to Hacienda El Mortero, they have an amazing buffet brunch. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Stay View on Best Beach and Friendly Staff

Jan 19th, 2020

Krystal made great improvements in Service. Had 2 BR Bath mini kitchen in quiet Tower 3. Excellent service by maid Maria Garcia and Julio bellman. Met a manager Fabrizio at reception complimented him on the Positive changes. Nice pools and water as up blue on Best Beach. In January no seaweed Clear and warm. Surf up but could safely go out in body surf closer to shore. I am 82 and active. Wyndham owners RCI swap. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Snubbed by Staff

Jan 19th, 2020

Whether we were on the beach, at the sushi bar, the bar, or the Aqua Marina restaurant, they actively ignored us. The person working the omelette bar helped everyone who didn't speak English first, he got to one man asked if he spoke Spanish,when he said no, he moved on to the next person. He didn't help me until I was the last person in line. On the beach the bartenders wouldn't even look at us. My husband and I yelled quite a few times and still nothing. We had to ask the single woman sitting across from us to order for us. This was advertised on Expedia as a family friendly resort, but loud music was played until 2am. However, there were a few really nice people who seemed to go out of their way to help us. Carmen with concierge was great! She did her best to try to find a deal that would work for us, she wasn't pushy at all. Reyna at the front desk really knew what she was talking about and she helped us thru the reservation issue. The resort was beautiful, as are all the resorts in the hotel zone, this one wasn't any different or special. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Entertainment

Jan 17th, 2020

The entertainment was amazing Alejandro and Freddy . The entertainment staff does a great job with activities everyday . They are super friendly and nice . Morning activities for the older guests . Even for the kids, volleyball , activities to remind us not to use plastic and to protect ocean life TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Vacations

Jan 16th, 2020

This was my first time traveling to Cancún, it was with a group of friends and we booked Krystal Cancun, I have to say that this place was nice and our room had ocean view which was great. The staff was very friendly and we where lucky to have found an employee who was very attentive and helpful, her name is Maricruz Rayo, if you ever go and stay at this hotel, you should look for her if you’re looking to book excursions. She knows her stuff and she’s very friendly also. I would definitely go back to this hotel 😊 Gracias por toda tu atención Maricruz Rayo 😊👍🏻 TRIPADVISOR.COM USER 

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