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Reflect Cancun Resort & Spa

Blvd Kukulcan Km 8.5 Hotel Zone | Cancun 77500  [SEE MAP]Cancun  [SEE ADDRESS]

Courtesy of Reflect Cancun Resort & Spa

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Supervised kids club covered by all-inclusive rate
Some guests said the property could use some renovations
A stone's throw from a myriad of restaurants, shops and cultural sites, the Krystal Grand Punta Cancun attracts guests with its enviable location. Past travelers especially praise the friendly and attentive hotel staff, though they caution that the property could use a little TLC. On the upside, each room boasts a coffee maker, LCD TV and minibar. Another bonus: According to travelers, the hotel offers a reasonable nightly rate compared to nearby luxury competitors. When hunger sets in, you'll find five on-site eateries, including bars at the beach and pool, dishing up everything from globally-inspired cuisine to inventive sushi creations. The hotel also offers a gym, business center and the Beach House Spa at Krystal Grand Punta Cancun, which features facials, massages and body treatments. During your stay you can also take advantage of the outdoor pool or stake out a spot along the white-sand beach.
Hotel Class
Property Type
All-inclusive resort, 295 rooms
Primary View
Bay, Neighborhood, Ocean
Traditional, Modern



  • 4.0Hotel Class

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Critic Reviews


A kids' club, playground, and kids' pool help keep the resort family-friendly, while a simple-but-chic spa, large fitness center, and multi-sectional pool are popular with adults...The vibe is decidedly more relaxed and elegant than at the neighboring Krystal Cancun, and feels cozier than other sprawling 4-pearl properties nearby.



On the tip of Punta Cancún, this contemporary 14-story hotel – formerly the Hyatt Regency – offers some of the Hotel Zone's best views; west-facing rooms can enjoy the sunset and both lagoon and bay vistas, while east-facing ones can watch the sunrise over Isla Mujeres.

Guest Reviews

A hotel's guest rating is calculated using data provided under license by Tripadvisor. A total of 5072 have reviewed the Reflect Cancun Resort & Spa, giving it a rating of 4, on a scale of 1-5.

Tripadvisor Travel Rating: 

Tripadvisor Travel Rating: Tripadvisor Traveler Rating 4 based on 5072 reviews 4.0 (based on 5072 reviews)

Guest Rooms

Room decor is contemporary in style, made up of sleek, dark-colored furnishings and marble floors with a neutral color palette featured throughout. As for amenities, every room comes with LCD TVs, alarm clocks with CD and MP3 capabilities, furnished balconies, coffee makers, sitting areas and minibars.
  • All-inclusive rate includes select meals and drinks at the restaurants and bars, two complimentary in-room bottles of water, select access to kids club, daily pool and beach activities, Wi-Fi and more

Standard room size345 square feet

  • Premium channels
  • Workspace/desk
  • Minifridge
  • Bathrobes/slippers
  • Minibar
  • Shower/tub combo
  • Separate shower
  • Separate tub
  • Internet
  • Wireless internet
  • Free internet
  • Fee for internet usage
  • Guest rooms with patios and balconies
  • Adjoining rooms available

Location & Parking

Krystal Grand Punta Cancun is located in the heart of city's Hotel Zone, surrounded by other hotels and within walking distance of the area's main strip (Kukulcan Boulevard) and its shopping, restaurants and nightlife. The all-inclusive resort faces the Caribbean Sea and includes access to a white-sand beach. Guests can request airport transfers for an additional fee, and a car rental desk is located on-site.
  • About 14 miles northeast of Cancun International Airport
  • 24-hour valet parking (free)
  • 24-hour self-parking (free)
  • Airport shuttle (with fee)
  • Car service (with fee)

Within walking distance of:

  • Bus stop
  • Restaurants
  • Movie theater
  • Train station
  • Beach
  • Theater
  • Subway/metro stop
  • Grocery store
  • Shopping


O, the resort's breakfast venue, offers indoor and outdoor seating overlooking the ocean, serving both a buffet and a la carte items from 6:30 to 11 a.m. daily. Ayami specializes in Asian dishes, while Risotto serves up a menu of Italian classics. For authentic Mexican cuisine, head to Hacienda El Mortero. Meanwhile, The Grill features international dishes near the pool, while the Coco Cafe serves casual fare such as sandwiches, bagels and salads. Both the beach and pool each have their own bars with snack options.

    Number of restaurants5

    Cuisine TypesBuffet, Asian, American

    • Fine dining
    • Casual dining
    • Quick service cafe/coffee shop/marketplace
    • Bar/lounge
    • Room service
    • 24-hour room service
    • free breakfast


    The pool area is made up of four bodies of water, three of which are connected, while the childrens pool is set off to the side. A small wading pool sits connected to the infinity pool, which pours into the greater main pool. Chaise chairs are spaced out on the deck for guest use, while others are set in the shallow end for in-water lounging. Visitors can utilize the swim-up bar and in-pool volleyball net, or head down to the beach, where lounge chairs, palapas, cabanas and games are set up.
      • Lap pool
      • Wading pool
      • Lazy river
      • Family pool
      • Infinity pool
      • Whirlpool/hot tub
      • Adults-only pool
      • Lifeguard on duty
      • Poolside service
      • Waterslide
      • Deck chairs or cabanas
      • Pool bar


      The Beach House Spa at Krystal Grand Punta Cancun offers facials, massages and body treatments, incorporating aromatherapy into some treatments. All services utilize ingredients with high contents of minerals and antioxidants.
      • Some cosmetic treatments offered

      Services offered:

      • Massage
      • Facial
      • Body Treatments (i.e. scrubs, wraps)
      • Salon services
      • Outdoor treatment area
      • Steam room
      • Sauna


      The free kids club provides an indoor play space with board games, bean bags and a TV for children. In addition, there is a playground complete with slides, a little climbing wall, jungle gym and swings. Babysitting services are available upon request for additional fees.
      • Kids 4 years and younger stay for free, while children 5 to 12 years old are charged a rate to stay
      • No more than two kids are allowed per room
      • Kids Club
      • Free Kids Club
      • Fee for Kids Club
      • Cribs
      • High Chairs


      The 24-hour fitness center is equipped with cardio and strength-training machines as well as free weights, exercise balls and mats. There are also water sport rentals on-site; off-site excursions and tours can be arranged.
        • Weight equipment
        • Cardio equipment
        • Yoga mats
        • Free fitness classes
        • Premium fitness classes (with fee)


        An office space, available upon request, features a desk, printer and computer with Internet access for a fee. Computers for guest use are also located in the Deli for an extra fee. In addition, Krystal Grand has four meeting rooms that total 8,450 square feet of space and are capable of hosting events, meeting and conferences. Audiovisual equipment, translation services, photographers and flowers can be arranged through the meeting planners.
        • Located right across the street from the Cancun Convention Center

        Number of meeting rooms4

        • Business center
        • Meeting rooms
        • Meeting and event planners available


        Weddings can take place both indoors and outdoors, like on the beach, at Krystal Grand, and couples can customize the services and features they'd like with an on-site wedding planner.
        • Photographers available upon request

        Maximum wedding guest capacity310

        • Hotel hosts weddings
        • Outdoor space for weddings
        • Wedding planners available

        Editor’s note: Hotel information is updated periodically. If this is your property and you notice any inaccuracies, please let us know.

        Find the Best Price

        at the Reflect Cancun Resort & Spa

        Navigate forward to interact with the calendar and select a date. Press the question mark key to get the keyboard shortcuts for changing dates.

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