Reflect Cancun Resort & Spa

Blvd Kukulcan Km 8.5 Hotel Zone | Cancun 77500  [SEE MAP]Cancun  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

A Week at Reflect Cancun

Aug 14th, 2020

My best friend and I made a last minute decision to visit this place, very happy with our vacation!!!! Though the occupancy is not at its peak ( might actually be better for some), our time was pretty amazing. While the food was great (our favorite was Caribbean Ceviche) and the drinks were great ( we had a LOT of sparkling wine), the staff was definitely the best part! We particularly remember Pedro, Ernesto, and Gerardo, however, all of them deserve a big heart felt thank you :-). Would definitely love to come back to this place! If I had to give a piece of advice to travelers: leave the snooty attitude at home, does not help anybody. Other than that, enjoy the Sun, definitely the coffee drinks and ceviche! Xo, J and A TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Relaxing vacation

Aug 12th, 2020

It was very relaxing everyone was friendly and kind the atmosphere was wonderful and the food was great. I definitely will be returning and will be letting family and friends know how my experience with you was thank you. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

3rd stay at this resort

Aug 10th, 2020

This was our third stay at this resort in the Altitude tower. The resort was very very clean, comfortable bedding and good air conditioning; our room and view were amazing! All of the staff was very friendly and took exceptional safety precautions during this time of COVID-19. On our last night, Ernesto arranged for a special dinner for my husband and myself, choosing all the food and beverage courses for the evening. Ernesto and Pedro took very good care of us, going above and beyond to ensure our trip ended on the “highest” note possible. The bartender, Jair, in the Altitude Tower went above and beyond as well. Reflect has one of the best beaches- in the world- and I would highly recommend it to anyone traveling to the Cancun area! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Tony

Aug 6th, 2020

Recently stated at the reflect Cancun, great people, great food, great views. Met a worker “Hervik” who works the pool concierge, amazing guy, helped a lot. Thank you so much my friend. Keep doing a fantastic job. She replied by the way because of you. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Bad experience

Aug 6th, 2020

- Not a 5 star hotel more like a 3 - Price should be lower to a 3 hotel -Shower door missing -Swear odor in one of the rooms -No hot water in the afternoon only in the morning - some of the waitress are rude not sure if they were being force to work - Hotel is old -Butter with mold was serve at my wedding this was embarrassing. The respond form the hotel I'm sorry we will talk with my vendor not a discount or something to make up for it this was a almost a $6,000 dollars wedding TRIPADVISOR.COM USER 

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