L'Hermitage Hotel

788 Richards Street | Vancouver, BC V6B 0C7  [SEE MAP]Vancouver, BC  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Great hotel

Jan 28th, 2020

I loved my stay here. It's a gorgeous hotel with wonderful staff. The bathrooms (a particular focus of mine) are fantastic. It is really central to downtown Vancouver, but the rooms are still very quiet considering the location. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

An excellent "get away" stay

Jan 28th, 2020

Very impressed with all aspect of the Hotel during my stay. The service from all employees I met, the excellent quality of the Suite and it's amenities. The very enjoyable breakfast in a perfect location. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

My hotel of choice

Jan 28th, 2020

We were upgraded to a suite which was unbelievably spacious and beyond comfortable. The hotel is well located downtown. Close by to restaurants and bars all within a few minutes. Comfortable bed and the gym was really well maintained and equipped. Would highly recommend! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Credit Card Nitemare

Jan 28th, 2020

Family of four Stayed at Hotel for three nights just after Christmas. Positives: Large room with xtra space for bags etc, washing machine / dryer, large kitchen with everything you need. Great pool and Gym area Onsite Resturant served a reasonable breakfast, Great Location for shopping They do offer excellent service while you are there and prior to check in Negatives: Hotel charges you total room price on check in ( which isn't really the issue ) as some hotels will do this and reverse it on check out, usually its only one night stay. The issue was we checked out and paid again this time the right amount ( Bill ) and the lovely service attendant informs us it could take up to 30days for that orignal creditcard hold from check-in to be reversed! two days later after a long flight home we checked our credit card and to our horror they had charged us again so we had three seperate charges held on this card totalling over 6K for a 2K stay. IT took many emails and calls to this hotel to try and sort this out and the whole time they seemed to beleive this was normal and it would all reverse itself in time. To top this off my daughter and husband left their new smart watches inside the room on the chargers, I emailed guest services straight away once we knew and explained. It took another email days later to get answer - all I got was Sorry they weren't found. Interesting as they couldn't be missed on the bedside table by housekeeping. To make matters worse my young daughters watch is linked to my phone so we were able to track it via a timeline that had us at that hotel . So we are now 100 % sure they were left in the room we stayed in. Who knows If your lucky and check down the side of beds you might find them :) TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Hotel, luxurious and warm, recommended

Jan 27th, 2020

We enjoyed our stay in one the two bedroom signature suites. The suite was spacious and well equipped as expected from a 5 Star hotel, the service was not only on point and excellent but also very warm and honest. We really felt like home and will come back! TRIPADVISOR.COM USER 

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