La Concha Renaissance San Juan Resort

1077 Ashford Avenue | San Juan 00907-1128  [SEE MAP]San Juan  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 4

AWSOME BEAUTIFUL VIEW

Oct 18th, 2020

Because of Covid, checking in was not that great. But I am happy with the room that was giving to me . The girl that checked us in was nice enough to give me and my friend beach view. The room was as expected and beautiful. The restaurants there are a little pricey, I prefer going out to eat; it was cheaper. The hotel comes with a casino inside of it and bars, and multiple pools. And the best part is the hotel is right on the beach. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Poor

Oct 10th, 2020

The first hotel i visited the first time in San Juan about 20 years ago!! All the room had ocean view!! Then i came again and again!!! But this visit is the worst!!! The male receptionist are rude!!! They don’t know what customer service is for!!!! Then the room that you were expecting wasn’t the one! The sale the hotel in many website with confused information!!! When you complain the answer is that’s why you should reserve better with us directly! In mu Room the radio didn’t work and wisely the changed it for a dvd!!! Who use that??? They should have Bluetooth devices instead. Very disappointed!!! What a shame!!! IT WAS ONE OF THE BEST BUT NO LONGER! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

A surprise trip for my girlfriend!

Oct 5th, 2020

I called to booked with La Concha Renaissance about two months ago and the process was smooth. They were the only hotel/resort that answered the phone when I called at 10am to book (I had two other resorts in mind). They were able to offer me the government rate considering I'm military. My girlfriend found out about the trip two days before flying to PR and she called the hotel and spoke with the manager Michael to plan a last minute surprise engagement for me! Michael was SUPER HELPFUL and SUPPORTIVE! He provided my girlfriend with a private area for the proposal and even booked the photographers and set up a candlelit table with a bottle of champagne!!! We had booked the whirlpool suite and on the second day we had a plumbing issue in the kitchenette sink that needed to be repaired and Micheal was able to upgrade and move our room with urgency and ease! The resort was safe considering we traveled during COVID-19 and even had hand sanitizer stations in the elevators! The safety measures the casino took involving sanitation of the chips and safe game playing was impressive. The pools were heated and clean. Considering we are both vegan, they had an impossible burger on the menu at Solara. Parking was my only headache because of how narrow the parking garage ramps were. 10 out of 10 for me!!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Surprise engagement

Oct 4th, 2020

I can't express how happy and pleased I was with the resort. I reached out to Michael at the resort to plan an engagement. With only 2 days notice he helped make this an unforgettable and amazing experience for us. The amenities were great. The views were amazing. The beach is literally right outside. We had an issue with our first room and we were upgraded with no issues to an even better room in a timely manner. I would definitely come back and I highly recommend. And big shout out to Michael! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Nice 4 day stay

Sep 30th, 2020

We had a “ Ladies Getaway” and we really enjoyed it. We had a suite and it was clean and bright. The front lobby is very inviting and personnel were great. I found all of the staff to be helpful and kind. In particular Jose who works at the restaurant was awesome. Also had some great service by Christian in the adult pool area. If I had any complaint it would be the very limited menu in the only restaurant open. I assume it is due to COVID limitations but it would be nice for them to expand the simple menu. TRIPADVISOR.COM USER 

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