La Grande Résidence at The Sutton Place Hotel Vancouver

845 Burrard St at the Sutton Place Hotel | Vancouver, BC V6Z 2K6  [SEE MAP]Vancouver, BC  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 4

Great Location for Holidaying Families

Jan 28th, 2020

This Location is right in the heart of the main shopping precinct, 2 bedroom was comfortable for 2 adults/2 children, service and staff were all very good , no complaints, for a mid range Hotel, the in house restaurant and bar suited my wife and I but not really a children's dinner location, but that is a minor point , plenty of choices 2 minutes from the door TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Good location

Nov 21st, 2019

We stayed in November in one bed deluxe suite. Positives Great location- central location close to public transport, shopping and Denman street the main food street in the area. The suite we had was spacious and clean. The internet was fast with reasonably good connection. (Tip- book the room directly with the hotel for free internet. If you book through a third party it is an additional cost per night. This is very petty, very strange policy considering most hotels around the world, especially high-end establishments, would offer free internet as standard). Staff were helpful when we had an issue with the room and resolved the matter very quickly. House keeping team was very friendly, and always says hello. Negative The room was supposed to be renovated but not to a good standard, attention to details is lacking. The couch/sofa bed in the living room was extremely uncomfortable to sit on. The air-con unit was located outside on the balcony and it was unbelievably noisy. I couldn’t believe a high-end hotel doesn’t have central air-con. The second suite on the 12th floor only has air-con in the living room so in a hot summer months the bedroom would be very hot. Close to hospital and busy downtown street therefore the sirens and traffic noise were very loud, even though we stayed in 10th and 12th floor. The windows are not soundproofed, bring ear plugs! Although the staff (reception) were efficient when checking in and dealing with issues, they lack friendliness and stand-offish. The staff we encountered at the restaurant during happy hour was curt and passive aggressive. Overall Compared to other five star hotels, Le grand residence is no where near the same standard. It was adequate and convenient location. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Going Downhill

Oct 24th, 2019

Stayed in a so-called deluxe two bedroom suite Oct 22 and 23rd. Have stayed here and in the adjoining Sutton place Hotel frequently over the years. This will be my last visit. Suite is furnished to a fairly low quality and is not at all bright or attractive. Half bath off master and old 3 piece washroom off the hall with tub and shower curtain. No shower enclosure. Wifi is so bad had to quit using it after about 20 minutes. TV in second bedroom is about 20 inches. All TV's operate on an old system with just channel line up when you press guide--no info re whats on. One girl serving in the bar downstairs. Not her fault but brutally slo. Overall, th suites in La Grande Residence are average dated Best Western at best. This hotel really needs to refurbish and get its act together fast. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Convenient and comfortable

Aug 28th, 2019

Stayed here for 3 nights before a cruise. Stayed in a one bedroom deluxe suite - being able to have a kitchen, access to pool and coin laundry was great - especially travelling with 2 kids. Supermarket close by, and everything we needed was in walking distance. Staff was friendly and helpful. The room was a bit noisy at night due to traffic, but no big deal - that’s part of staying downtown! We would definitely stay here agin. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Big rooms, poor WiFi!

Aug 9th, 2019

Overall a good experience: Good - location is amazing, rooms are really big (two bedroom suite is great for families with full kitchen and big TVs); access to shared facilities with the Sutton Place hotel is good; balcony; Bad - WiFi was awful and expensive (all hotels should provide free WiFi in this day and age); it is expensive but that is the location; it’s a little tired in places (but aren’t all hotels?!); bad experience in the bar on the first day didn’t help; building is a big old ugly concrete 60s number! I would recommend staying if space and location is your requirement. TRIPADVISOR.COM USER 

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