La Quinta Inn & Suites Lake Charles Prien Lake Road

1201 W Prien Lake Road | Lake Charles, LA 70601-8370  [SEE MAP]Lake Charles, LA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

BEWARE! Watch your bank account!!

Feb 21st, 2020

After getting an evacuation order for Hurricane Barry during the summer, I made a reservation here. I was told by the staff we had could cancel the same day of the reservation with no charges. The evacuation order was lifted and I cancelled the room more than a day before we were due to arrive at the hotel. We heard nothing else and forgot about it. Nearly SIX MONTHS LATER on Christmas Day, the general manager of this hotel charged our bank account $315 for two nights! I called repeatedly and was told by the desk clerks that he listed us as "no show" and he was going back through months of reservations to charge people. They were instructed to connect all callers with this complaint directly to his voice mail, which was full. One desk clerk said many people were calling, and told me just to file a dispute with our bank. When I did file a dispute, the bank said many people were calling them about fraudulent charges from this hotel. IF YOU MAKE A RESERVATION HERE AND HAVE TO CANCEL, GET A CANCELLATION NUMBER AND WATCH YOUR BANK ACCOUNT FOR AT LEAST SIX MONTHS. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Very nice dog friendly hotel near the casino.

Feb 18th, 2020

This is an affordable dog friendly hotel very near the casino. I appreciated the dog area. It was near the entrance and well lit at night. The breakfast was delicious and the staff was very friendly. We will stay with them again when visiting the Lake Charles area. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Worst by far

Jan 24th, 2020

Hotel is not clean and has mold in the bathroom tv remote did not work correct and no maintenance person to fix it the staff was very rude and had an attitude the only staff member that was decent was Brittany and when there is a problem the manager will not come out of their office to even talk to the guest TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Hotel needs a new maintenance and cleaning staff

Jan 22nd, 2020

Had to switch rooms 3 times due to maintenance and cleanliness issues. Maintenance is hostile and cleaning staff is being poor. They do what they can get by with. There was throw up in the trash can that they simply put of plastic liner over. Sink did not drain. Bathtub dirty, on and on the list could go. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

A hotel in need of some TLC

Jan 6th, 2020

The room was spacious and pretty quiet. The door leading outside was very heavy and banged very loudly every time someone would come in or out. The bed was comfortable. The room was definitely in need of some TLC. There were stains on the carpet and walls, dust in the bathroom and a toilet that ran nonstop or not at all unless you jiggled the handle. The breakfast was plentiful. The location was great. A little TLC and cleaning at this property would go a long, long way. TRIPADVISOR.COM USER 

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