La Quinta Inn & Suites Memphis Airport/Graceland Area

2979 Millbranch Road | Memphis, TN 38116-1927  [SEE MAP]Memphis, TN  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Will Never Stay In A La Quinta Again!

Feb 23rd, 2021

1. I arrived at La Quinta Inn & Suites Memphis Airport Graceland only to find out from another upset guest there was a boiled water notice in the city, so I would be unable to brush my teeth, shower, or use any water from the faucet to make coffee in the morning. I called twice before my arrival to confirm my reservation and no one warned me about the boiled water notice. Not only was this a huge inconvenience it is also a health hazard as I would have used the hotel water had it not been for the other upset guest telling me about the situation, since this hotel failed to do so with me when I called twice before arriving to confirm my reservation. 2. I was told by phone when twice confirming my reservation that a Keurig coffee machine would be in my room. It was not. Instead they had a very cheap one cup coffee machine so I was not able to use my Keurig pods I brought with me. And there were no coffee packs for their machine in my room and I had to request them from the front desk which required me to get dressed and leave my room early in the morning. To add insult to injury, there was no complimentary bottled water (due to the boiled water notice in Memphis) in my room and I was told by the front office I could purchase water from them. Outrageous. Luckily I had enough bottled water I brought with me to make a very badly tasting cup of coffee since the coffee they had was an instant generic brand. Horrible morning all around. 3. But the worst problem was my bed. I could have overlooked my two previous issues if I could have gotten a good nights sleep. But I could not sleep all night because the bed felt hard as a rock. La Quinta used to use quality beds with memory foam toppers but this was not the case at my location. Nothing is worst than being tired from a long trip and then not being able to sleep because your mattress feels like it is made of concrete. I even took sleeping pills and still could not sleep. 100% Unacceptable and I will be requesting a refund from the hotel for putting me and my family through this. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Excellent One Night

Jan 25th, 2021

I stayed one night to get some much needed alone time and it was wonderful. The staff was really nice and the room was very clean and overall comfortable, though I did have trouble with the thermostat, it was just nice. Would most definitely come again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

If you enjoy noise, this is the hotel for you.

Jan 21st, 2021

First let me say. The room was clean and the staff friendly upon check in. The price was right. This was not a problem at all. If it wasn't for the noise I would have given 5 stars. Unfortunately we stayed on the same floor with other guests who were very loud until around midnight. I didn't complain to the front because I wasn't sure of which room was making the most noise, there were multiple. The guest out side were also very loud by their cars. Yelling and revving the engines. Around midnight the noise stopped and slowed down enough to fall asleep. However by 4 am the stone company next door stars work. The beeping the the semi trucks and loaders backing up. Moving stones around, the scraping of the loaders on the cement. Its enough to drive you crazy from exhaustion. If you are a heavy sleeper then I would recommend staying here. As the staff was friendly and courteous with a quick check in. Clean rooms. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Clean and Convenient to Graceland

Jan 9th, 2021

Convenient if your visiting Graceland. Parking was gated which was a nice relief since it’s not the greatest area. Very clean and updated. Only negative, one of our beds had a terrible squeak. And due to Covid breakfast was limited. Would stay here again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Memphis review

Dec 4th, 2020

This hotel was average location was noisy staff was great very friendly. I will be more selective of the location in the future. The staff was friendly and the food was good. I am just writing words now to get 200 characters so I can submit the review TRIPADVISOR.COM USER 

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