La Quinta Inn & Suites Memphis Airport/Graceland Area

2979 Millbranch Road | Memphis, TN 38116-1927  [SEE MAP]Memphis, TN  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Horrible Staff

Jul 15th, 2019

I've stayed away this hotel multiple times over the past year since it's halfway between my travel destinations both ways. It's really gone downhill fast. Last time around I was ignored by the night attendant until I spoke up to check in, never got a greeting or even direct eye contact from her. She demanded my ID and payment and that I signed the forms. No pleasantries at all. Also was not provided with soap, shampoo or conditioner in the room. Asked for just soap since i had run out of body wash. Was told it could be sent to my room. It never was and I had to leave without a proper shower. I was also charged twice for a room due to staff error and was told I'd have to speak with management the next day. Only problem with that is that management doesn't work weekends. It's too bad because this place is exactly halfway between my travel destinations to TX and PA and used to be nice to stop at. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Disappointing Stay

Jul 14th, 2019

We've stayed at many La Qunitas in the past and have always had a good expereince. This one was poorly managed and thankfully wasn't our only experience with staying at a La Quinta. The bathroom had no where to hang your towels or clothes unless you wanted to hang them directly over the toilet. A simple hook on the door would have helped. There's plenty of space on the wall to hang a couple of towel racks and why there are none is puzzling. Although the parking lot is secure, the doors leading into the hotel were not. The one secure door did not work with the room key so the door was left propped open. That really didn't matter because the other entrance door had no security and didn't require a room key to open it anyway. The most disappointing thing was the breakfast. One day they were out of butter and large plates. When mentioned to the staff, they said they didn't have anymore. The following day, the employee who was responsible for the breakfast area was walking around with gospel music playing on her phone in her pocket for everyone to hear. It was extremely unprofessional but no one else told her anything. On 2 day of the breakfast, they were out of napkins so the napkin holder was filled with Kleenex! It appeared the management at this particular hotel was/is non existent. For the couple that we were with, this was their first experience at a La Quinta and very possible, their last. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Great for Graceland

Jul 10th, 2019

This isn't the best place but it isn't the worst. The bathroom and beds were great. The breakfast was very nice with lots of options. The hotel is a bit run down eveywhere but it is perfectly adequate. Nice location for all over Memphis. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Take Time to Find and Review Policies

Jul 9th, 2019

Before booking a room at this facility, please carefully review the cancellation policy. On the hotel's website, it simply stated that the cancellation policy varies by room reserved. It might be necessary to call before booking. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Better than expected

Jul 9th, 2019

The sheets were clean, staff was friendly, and it was not too far from where the attractions are. The rooms and bathrooms were very clean and the beds were comfy. The breakfast was okay. The location seems safe, the place felt safe, and there was a security guard downstairs at night. Not noisy at all. Only issue is that the room was stuffy and smelled of smoke when we walked in but that was fixed once we turned on the AC and a couple sprays of perfume. Would definitely recommend this. TRIPADVISOR.COM USER