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at the La Quinta Inn & Suites Pocatello
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Nov 4th, 2020
I stay here 10 times a year and really enjoy it. The new General Manager Brett personally took care of my reservations and made sure we had a great room. everybody is so nice and professional. The beds are very comfortable and the rooms are super clean. I'm a customer for life. TRIPADVISOR.COM USER
Oct 22nd, 2020
I was just wanting to tell you that misty was a very sweet and worked hard to keep the guests infront of me happy they were mean and rude to her yelling at her and all she simply was doing was following rules she made a few phone calls trying to figure something out that would work with both the guests and the inn unfortunately there was no making the guests happy they called her names and said she wasn’t anybody just to ignore what she had to say I’m pretty shocked the girl didn’t just throw them out I know I would have and still charged them full price for the ignorance and disrespect not only to the girl but also for the rest of us who had to deal with his unacceptable outbursts I thought the lady with him was going to be the civil one but she just fed the man more and more to give him something to talk down to the young lady you could tell she went from glowing happy beautiful joking with the kids running around from the swimming pool playing on the computer she was very sweet I would of rather been there listening to six more kids running loose unsupervised before having to listen to such mean people being really big jerks to an innocent girl just doing her job especially because I thought I heard her tell them she was still pretty new and would try to get them the best help she could but it was hard to tell with the guy swearing and yelling at her for things that was not her fault if you front desk people have to endure guests like that I sure hope you give them a raise because I doubt they get paid enough to be treated like that TRIPADVISOR.COM USER
It's a hotel, not a day care
Oct 19th, 2020
Visited with my family. When I went to check in Missy had brought her 5 year old daughter to work with her. Missy spent more time yelling at her child than talking to me at check in, telling her to swim alone in the pool. When we went to use the elevator the kid was playing on it, pushing all the buttons so we had to stop on every floor. Later the kid was running up and down the hallway. I tried to complain but Missy didn't care. No manager on duty or available, either. Room was clean but I doubt I'll be back given the terrible service and attitude of the employee. TRIPADVISOR.COM USER
Oct 12th, 2020
We visited this hotel on Thursday, October 8, 2020. We were given room #358. The hotel was pretty empty. Our TV didn’t work. We called the front desk and they did promptly call maintenance. Maintenance immediately knew what the problem was, as this was not a new problem. We were told that every time we turned the television on we would have to fiddle with the input button. Really?? Why couldn’t they put us in one of the empty rooms where the TV worked?? We had just driven 7 hours and just wanted to relax in our room. TRIPADVISOR.COM USER
Lack of cleanliness
Oct 8th, 2020
We decided to stay here, because we have stayed at a few LaQuintias in the past and have been happy with our stay. The rooms area good size and conveniently located, however with COVID 19 we expected a clean, dust free, sanitized room. The towels are old and worn, refrigerator did not keep water cold, tv, and remote dusty should be sanitized when room is cleaned. Folks coming in without masks. Very uncomfortable for those of us trying to be safe and remain healthy. TRIPADVISOR.COM USER
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