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at the La Quinta Inn & Suites Richmond - Kings Dominion
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What happened to this great hotel
Nov 1st, 2020
This used to be one of the friendliest hotels, I always recommended to friends and family. This hotel must have been purchased by a new owner. They are bothered by their guests. Rude, cold coffee or no coffee. No one at the front desk and they ignore you when you dial “0” to get someone from the back room to come to the front. Rooms are no longer as clean and they leave the large trash bin full of trash on the first floor. I will be staying at the Days Inn or Country Inn which are in the same parking lot. Heard wonderful things about both of those hotels. TRIPADVISOR.COM USER
Clean your own room
Oct 9th, 2020
We had to empty our own trash. We had to go and get our own towels and told to count each one. All seven days we were here the bag breakfast consisted of rotten bananas every day, stale bagels and muffins. Each morning breakfast was thrown in trash. Unfit for consumption. Fairly clean room for an older La Quinta. Since we did our own cleaning. The desk clerks extremely rude. Don’t expect a smile or good morning for them. One of them actually said F*** You to my husband. This sign is located at the side exits. For the life of me I can not figure it’s meaning? TRIPADVISOR.COM USER
I should have slept in my car
Sep 10th, 2020
Came for a dog show. I’ll give them credit for allowing dogs. The grounds were nice. The room another story. Nothing worked. Toilet didn’t flush, could not use the bathes sink as there was no water pressure. The curtains were broken, so hope you liked seeing my butt. The beds and pillows were extremely uncomfortable. The shower was good once I fixed the handle that came off in my hand when I turned it on. Customer service was non existent along with breakfast. TRIPADVISOR.COM USER
Aug 1st, 2020
Rooms were DISGUSTING. They smelled like a dog bed and an ash tray, outlets would not work, urine stains on the mattress, floor was dirty, no bed sheets on the pull out bed, no water pressure, sink was stopped up, refrigerator door sprung and would not close. Booked a 2 night stay and cancelled the second night due to the room condition. Would have cancelled the first night but the front desk clerk refused to reinstate the one night because “it was too late and my fault I didn’t check the room good at first”. Clerk also thought it was funny and very rude. While trying to resolve the issue, the clerk answered the phone in mid conversation. We only went to the room to drop off bags and were gone the rest of the day. Room was $90 a night with no pool access and no breakfast. We ended up moving across to the Country Inn to a suite room. Suite room at Country Inn ended up costing $10 more but at this point, I didn’t care what I had to pay for a clean room. TRIPADVISOR.COM USER
On our way to Carolina Beach
Jun 29th, 2020
This was our half way point headed to Carolina Beach. I will mention that I was getting worried because the reviews since March were in stark contrast to reviews prior to March. However, when we checked in with our pup the desk agent was very pleasant and helpful. Our room was clean and right at the elevator which I prefer with needing to take my dog out regularly. I will say that the breakfast is not currently being served due to COVID-19 concerns which I was fine with but I hoping they will bring that back in the future. Hotel does need some updates but I don’t care about that if they run a clean ship. From my experience I found the place clean. Lastly, you will want to ensure you stop for a bite to eat before checking in because there is nothing off the exit. All of the restaurants that come up as within walking distance are actually the restaurants within the Kings Dominion Theme Park which is currently closed due to COVID-19 as well. TRIPADVISOR.COM USER
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