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at the La Réserve Genève Hotel, Spa and Villas
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A really nice culinary experience
Sep 21st, 2020
The staff are pro and make you feel very welcome. The food is a delight. The beautiful setting is conviently located so close to Gva airport, yet the place is quiet with a secluded feel. Highly recommended! TRIPADVISOR.COM USER
Sep 4th, 2020
I booked a table in the Loti restaurant for a wedding anniversary celebration. I had booked a table on the terrace and we were told it wasn’t available. In fact it was, but these things can happen. Then we waited half an hour for our drink order to arrive and for someone to take a food order; again, these things can happen. Then we waited an hour between the starter course and main course. It wasn’t a busy night, but even so no one came to reassure us or apologize, even when we had politely inquired twice after 50 minutes if our food might be arriving. These things shouldn’t happen. Eventually we gave up and asked for the bill, they just acted as if this was perfectly normal. No one apologized, the extremely unpleasant waitress just silently brought the bill and stood over us while we paid, without so much as a word until a very awkward and insincere apology when we pointed out that this was rude. We left hungry, and explained what had happened to the manager on leaving because we didn’t want others to have the same experience we had had Perhaps this hotel/restaurant deals with difficult and wealthy people so frequently that they have lost the ability to tell the difference between handling a demanding client and treating people in an appalling way. I’m confident we fell Into the latter category. In summary, don’t go here if you are the kind of person who thinks going out to an expensive restaurant for a treat is worthy of basic common courtesy by the service staff. We had really looked forward to the evening and it was a depressing night TRIPADVISOR.COM USER
Wonderful Oasis at the Lake
Aug 31st, 2020
We never expected such a beautiful place at the lake of Geneva. The African lodge inspired interior is great and all staff are very friendly and helpful. A special thank you to Ms. Kelly from the Front Desk for her support with the extension of our stay. What is unique is the complimentary boat transfer to the city center, which makes it super convenient and fun to get there. Despite the current Covid-19 situation, we felt super safe as inside, everyone was wearing a mask and the hotel took all safety measures. Very good breakfast buffet with a big choice and wonderful view from the terrace to the Mont Blanc Mountain and Lake. You really get excellent value for the price (e.g. free parking!). We really want to come back to this beautiful hotel again. TRIPADVISOR.COM USER
Convenient location to tour around Geneva lake
Aug 23rd, 2020
This year I was looking for a vacation place not so far from my home and discovered by pure chance La Réserve Geneva. The place is great, very convenient, just close to the Geneva airport and only 20 minutes by boat (the motoscafo, courtesy of the hotel) to the center of Geneva. Rooms are nicely decorated and furnished. Mine - the Mont Blanc Lake Suite - has a large terrace overlooking the park and the lake. Interior of the hotel exudes a chic and cosy atmosphere, although a little bit dark. Pool area is OK, but pool service is missing. Both restaurants, the Lodge and Tse Fung, are comfortably set with large open air terrace (a must in Covid time), and serves good food - Tse Fung being Michelin stared. Spa treatment is enjoyable, well executed. Staff in general is very helpful, attentive, cheerful and very professional, up to the standard of 5 stars hotels & resorts. In summary la Reserve Geneva is a very recommendable place for its convenience and high standard, while still managing to make you feel at home. TRIPADVISOR.COM USER
Our #1 Hotel & Garden Restaurant
Aug 16th, 2020
La Réserve and The Lodge has become our favorite couple - sleep & eat! What makes the difference? Especially the very attentive and always good-humoured, of course the fine food and the Mediterranean swing of the hotel complex. Love it! TRIPADVISOR.COM USER
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