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at the La Toubana Hôtel & Spa
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Great location but this is not a 5*!
Aug 24th, 2020
I spent a few days at le Toubana. As I took my room at the last minute, I ended up paying about 50% more than the average daily rate, my choice, no problem there. The real issue with this place, which just got its 5 star French ranking is that it is not the 5 star hotel. The staff is very pleasant but amateurish; the lack of customer service one encounters is unheard of in a French 5 star hotel. Here are the pluses and minuses. +Great location +Beautiful setting +Suite was very spacious and clean But - Right from the beginning the front desk refused to help me with a reservation change saying “ I would need to ask the Director” (!?) -the common parts are not that well maintained: dirty and rundowns mattresses by the pool -no individual toiletries in bathroom (strange for a 5*, especially during Covid). -breakfast dining room tables were not cleaned between customers (I had to ask for it it to be cleaned - not great during Covid) -the brekafast could be good (crepes, scramble eggs, fruit salad etc), unfortunately, the eggs and crepes were served cold every day -service is limited and poor: my friends and I waited 15 minutes to get a drink, the waiter told us (there were 3 waiting staff members) he needed to figure out who will take our order (?!!) -the pool bar is not opened during the day In summary this is a beautiful place as long as you do not pay top $ and expect 5* service amenities. TRIPADVISOR.COM USER
Aug 13th, 2020
Very nice hotel with a stunning view, nice swimming pool peaceful areas, fantastic beach. Very exclusive Service was correct but not awesome. Very slow but friendly Food and drinks are really overrated /overpriced TRIPADVISOR.COM USER
The real deal on Guiadeloupe -
Mar 9th, 2020
This is a true 5 star experience - villas cascade down the hillside above St. Anne. There is a pool and restaurant above that is lively at sunset for drinks with an unsurpassable view. The swimming area in a private cove has lounge chairs and a bar. Very well trained staff. TRIPADVISOR.COM USER
Lots of issues
Mar 9th, 2020
The hotel says it wants to make your dreams come true. Our dreams turned to a hope that the necessities would work. We stayed a week and the air conditioning in our room was never fixed. Our bathroom sinks were clogged and several times we did not have water, not even to flush toilets or take a shower. We had booked massages in the spa only to find our we were not scheduled. We had pre-paid for that and to get a refund took exhausting arguments. TRIPADVISOR.COM USER
Top class restaurant and hotel
Mar 6th, 2020
I felt transported like in a film. We eat very well and the place is sublime. This place is a paradise. It is one of my favorite places in Guadeloupe. I have very great souvenirs of this place. Ideal for a glamorous dinner. The interior of the rooms are very modern, lit by the sun. I stayed in a sea view room. The view of the sea and the horizon is truly heavenly. The sunrise with the sea just below is incredible! I went in July 2017 TRIPADVISOR.COM USER
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