Lakeway Resort and Spa

101 Lakeway Dr | Lakeway, TX 78734-4327  [SEE MAP]Lakeway, TX  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 2

Don't think of going here

Aug 5th, 2020

Stayed here from Aug 3-5. Requested for connecting rooms since we were taking my mom with us, at the time of booking. We reached lobby at 3.45 PM. Rooms were not ready but there was no apology or such or any ETA. Waited patiently for 10 more mins & approached front office. Lady at the desk told oh it is not yet 4 PM but 3:58 so your rooms are not ready since you asked for connecting rooms. By this my husband lost it & said i will come by 4 PM ..better ensure you have rooms ready. Then she apologized & now well the entire mood was spoiled. Waited another 30 mins at the lobby & approached another associate. Same old answer, since you had asked for connecting rooms which is taking time. At this point, i lost it... I asked her is that a crime to request for connecting rooms & why is it different that it is hard to clean that room because she kept saying becos of connecting rooms it is taking longer time to clean. With back & forth finally we were told our rooms were ready by 5 PM. During these various conversation none of the time both associates could provide an estimation on when the rooms will be ready until the end one associate Ms Prabha said it will take atleast 20-30 mins. Well in addition to call this facility a resort is a rip off. Bugs were there in the room every single day. NO cleaning is done on a daily basis in the room. During my 3 nights stay, it was never cleaned / nor beds made .. This facility does not have space for you to walk around in the evening. IN addition there was no display to educate vacationers on their sanitizing policy or extra cleaning ... People were allowed without mask.. NO enforcement of any sort. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

YUCK

Aug 4th, 2020

I can’t believe this hotel is considered a luxury resort. Where?! This place is NASTY. The first room they gave me was so damn disgusting I had to change rooms. The carpet was filthy. The second room had a filthy stained carpet as well. We actually put shoes on to walk through the room. Online it says pets not allowed on 2nd floor and higher. That’s a lie!! I was on the second floor and saw multiple dogs. Looks OLD. I guess they’ve decided it’s not important to clean the multiple spiderwebs throughout the room and on the balconies. Vents are blowing black dust onto the ceilings (ceilings dusty). Found two bugs crawling. The pools need to be cleaned. Pool water is dirty, cups and beer cans on the grounds. I’m so disappointed. I’ve had better experiences in 2/3 star hotels. This is an overpriced “resort”! Don’t waste your money. I can’t believe they have the audacity to charge a resort fee for this nasty place. All the amenities listed online is NOT available. But they still charge as if they are fully functioning! And, although check in is at 4, be prepared to wait until 6:00 to check in (pool closes at 7:00) And don’t bother signing up for the keyless entry it doesn’t work. Beautiful lake though. That’s about it! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

A lovely family getaway by the river/lake

Aug 2nd, 2020

We stayed at this resort for 3 nights. Overall, we enjoyed our stay there. In fairness, it’s hard to provide the ‘normal’ services during this pandemic but all I can say that they had done the best possible to look after us as their hotel guests. A lot of nice restaurants within a short drive from the resort. Hire boats and jet skis are available at the marina. Beautiful view river/lake from our room. Nice separate pools for adults and children. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

4th of July Texas getaway 2020

Aug 1st, 2020

Nice hotel. It’s our second stay. We like the location and view of lake Travis. Rooms were updated but pool needs some help. Went during Covid and definitely no social distancing between chairs and especially not in the pool. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Great view and getaway

Jul 27th, 2020

We had a great room and wonderful service from Garrett at our check-in. Wonderful views, masks worn all around the property by guests and staff and overall a great time. Great kids area, wish it was a little bigger as the adult pool has 3 sections. The view from our 6th floor balcony was fantastic! Very accommodating staff and easy to access boat marinas. TRIPADVISOR.COM USER 

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