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at the Lani Kai Island Resort
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Jan 15th, 2021
Tony, Cherri, and all other staff are excellent in customer service. Everyone working at the Lani Kai is friendly, personable, yet professional. Security is on 24 hours and also very friendly and helpful, yet ready to do what’s needed. Housekeeping was excellent. TRIPADVISOR.COM USER
Do not Go
Jan 13th, 2021
This is NOT a quiet or charming hotel. It was a spring break kind of dive that was in disrepair. The smell of Marijuana n garbage stunk up the place and the sounds of young kids puking off the balcony was disgusting. Our door was broken and the shower. We left after one night and checked into the Hampton Inn which was more than accommodating. The locals we spoke with warned us this was a bad hotel and was associated with drug use and the party scene. TRIPADVISOR.COM USER
Great place for right person
Jan 13th, 2021
Its a party environment that includes all ages. There's 21 year olds completely hammered but there's also many older people doing the same thing. the bottom line is that the room is nice, the beach is great , the live entertainment is wonderful and if you like to have a good time this is the spot. Plenty of places to walk and see from the location. If you dont like late night people in hallways trying to find their rooms , or weekend bass booming....this place is too much fun for you. TRIPADVISOR.COM USER
Redneck employees always looking to get your $
Jan 11th, 2021
This place needs some etiquette on customer service. First of all the pool is basically in the parking lot. NASTY!!! This hotel reminds me of an old cottage that people never had the $ to renovate but just keep adding more and more sh— to make $. The employees wear shirts that say thanks for being here. They should say thanks for being here in our dump now give us your cash. When I first checked in my room was not ready but I wanted some towels for the beach. I went over to the pool to grab a few towels and did not see any employee there. I took 4 towels for how many guests I had. I was hunted down by the women who was in charge of the towels like I committed grand larceny. Please ma’am. I am not stealing your sh—tty ass towels. On to the beach we go till our room is ready. Oh by the way. The beach is very nice. So I get to the beach and take 2 lounge chairs that were open. After 2 minutes some rude guy tells me the chairs and the umbrella are $10 each chair. Really? I am dropping $1000 on a room and I don’t even get beach chairs. The room has great views. A definite plus. They say they were updated but I guess when you put down a laminate floor and some paint they consider that renovated. Try again. The last thing was on the last day when I checked out I was told by the parking lot attendant that I had till 11 am then I had to move my car. Or of course pay $10 to park. Again I just dropped $1000 at your resort and you want $10 to stay for a few hours till my flight leaves. Thanks to the very nice women at the front desk who extended my pass for me. As for the front desk or lobby area it reminds me of one of those short stay motels you find back home. Guys lose the mirrors. They were popular in the 70s and 80s. Again just more sh— on top of sh—.. This is basically a hotel for kids and spring break parties. All I need to say is that hopefully when they open the new Margaritaville resort that this place goes down. Thanks for reading. TRIPADVISOR.COM USER
Great Little Get Away!
Jan 10th, 2021
We had a 2 night 3 day stay on our quick little trip from Ohio. Just a couple days of fun in the sun over Christmas break! The room was updated and clean. I took my 2 teenage kids and their two guests, the room was adequate for 5 of us. We were in #401, a 2 double bed suite with a pull out couch, kitchenette and a large balcony. I’ve been to FMB and stayed in a very nice condo off the beach. Although that was great, being on the beach is the best! We had a great time, location is A#1, the beach bars and restaurants right there at the Lani Kai are fantastic and it’s a short walk to Times Square. No one wanted to leave! We’ll definitely be back!! TRIPADVISOR.COM USER
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