Langdon Hall Country House Hotel & Spa

1 Langdon Dr | Cambridge, ON N3H 4R8  [SEE MAP]Cambridge, ON  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Girls Getaway

Jul 3rd, 2020

Langdon Hall was even better than I expected! I purchased a package deal, which I would highly recommend. Attended with my best friend for a girls getaway. It was really luxurious to not pull out my wallet the whole trip! The hotel did an excellent job of accommodating and making changes in light of covid. We felt safe. The outdoor dining was done exceptionally well. Rooms were large, super clean and beautiful. We stayed in the newer area. All of our meals were absolutely delicious and the service was impeccable! We were lucky enough to catch the summer bbq series with a number of fabulous restaurants participating. We specifically loved dinners with CJ, very funny and made our meals extra entertaining. Eating a burger by the pool was definitely a highlight for me, as I am quite pregnant. Do not skip it! My only comment is they could probably use a few more servers at the pool, the ladies did an excellent job but could use a few more hands on deck. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Post-Lockdown Ladies Getaway

Jul 1st, 2020

My girlfriend and I re-visited shortly after the COVID-19 reopening for two nights. We stayed in a cloister room. This trip was re-scheduled from April and it was a 30th birthday celebration, combined with a post and pre baby getaway. We were impressed with the property. We appreciate the extra effort from staff to accommodate the complicated COVID-19 restrictions. We felt it was safe. Loved the spa massages. Dining was excellent, including a surprise Canada's Day feast and fireworks. We enjoyed our server CJ for dinner. Wine flight was fun for Canada's day dinner. Dining outside is amazing during anytime, but great for distancing during this time. Pool was relaxing. Shelly was lovely in the spa. Will absolutely return. Would love to see the gardens back to their full potential. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Complete Incompetence

Jun 30th, 2020

The incompetence of the staff at this establishment was absolutely shocking. When I tried to book the female operator was inept and obviously had no idea how to do her job well or at all. After being made to hold for an age to speak to someone who could hopefully do the job I hung up; when I called back to make a formal complaint I was then told ‘‘Good Afternoon’ at 10.30am in the morning by the receptionist. On top of that, when I tried to share my experience to the general manager, who obviously doesn’t know how to respect potential customers and needs to learn the basic understanding of listening to customers before he makes assumptions from his staff. I really hope they have recorded my call for ‘staff purposes’ to hear what was actually said rather than a completely incorrect interpretation. They wouldn’t accommodate me and I frankly wouldn’t stay at this place if they paid me. Coming from England It reminded me of the TV Series Fawlty Towers and that is not a compliment. Time to return to England! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Langdon Hall in the COVID Era

Jun 25th, 2020

BACKGROUND: We’ve stayed at Langdon Hall countless times, in all seasons, and in all categories of rooms—everything from the Orchard and Pine Suites to the Main House, Stables, and Cloisters. It’s our favourite place in Canada, and we visit as often as we can. So we were thrilled to book the first two nights of their official reopening after having to close down due to COVID-19 (not the “soft opening” they ran the two days prior). It was a mixed experience: familiar and comforting, but a bit strange and sad at the same time. WHAT’S THE SAME? You’ll be glad to know that service is as warm and solicitous as ever; the staff were genuinely happy to be welcoming guests again. The food is still fantastic. Although the country breakfast table is no longer available, many of the items are available on the a la carte menu (pastries, house made yogurt, granola, smoothies, etc.). The breakfast entrees we enjoyed were as terrific as always. Lunch was available poolside, but we didn’t order from the menu as we had late breakfasts. Dinner from the main dining room continues to be a 5-Diamond experience. As always, appetizers and entrees were almost too beautiful to eat. The pool area is lovely, with chairs spaced far enough apart to practice social distancing. Guests respected each other’s personal space and used the pool one couple at a time, or they just stayed at opposite ends of the pool. There were lots of tempting choices on the cocktail menu. You can still enjoy the trails, bikes, tennis court, croquet lawn, horseshoes…pretty much all of the activities that were available before. WHAT’S DIFFERENT? Arrival: You need to check in at a newly constructed gatehouse halfway up the driveway. The attendant will ask you several questions about your health and give you a “welcome kit,” which is just a picnic box containing two masks, two small bottles of hand sanitizer, and a pamphlet. It felt like a bit of a waste, frankly. I would simply put the items in a small bag. I thought the masks might be LH-branded, but they are just the disposable surgical type. Check-in: They have had to put up a Plexiglas shield around the front desk, and staff indoors wear masks or face shields. Keys are sterilized and given in sealed pouches. There is no longer a bowl of apples, a guest book, or any reading materials in the lobby. Accommodations: The room was spotlessly clean, as always, but it felt a little sterile. We were given a welcome half-bottle of sparkling wine, but no puff pastry straws, cookies, or tartes, as was the custom. For some reason, they still provide bottled water in the mini-fridge but no San Pellegrino sodas. Throw cushions, books, writing materials, clock radio, and umbrellas have been removed. There were only two pillows on the bed, so we called down (twice over a few hours) to request two more. Turn-down service, sadly, has been suspended. Dining: For now, dining must take place by prearranged room service or outside. Tables were set up on the patio under the pawpaw tree, around the pond, and near the cloisters. The effect was quite charming. All cushions have been removed from the outdoor furniture. On our second night there was a threat of rain, so dinner was served in the wedding pavilion. The setting is nice, but it has a different kitchen, so we were limited to a small barbecue menu. The meal did not live up to the standards of the main dining room, so those of us on the “Retreat Package” were definitely not getting our money’s worth. Our burgers were served with bagged potato chips: fine for a poolside lunch, but unacceptable for dinner. We wished we had ordered room service instead. Breakfast on the second morning was marred by rain. I felt so bad for the staff, running around trying to dry off furniture and provide guests with umbrellas. So be prepared for potential inconveniences related to the weather. Regular room service is not available. The Gardens: The gardens are, frankly, a wreck. I guess they weren’t maintained during the shutdown. The perennial beds are overgrown, few annuals have been planted, and they were just starting to revive the vegetable garden. This was sad to see. The Interiors: Wilks’ Bar is no more. Most of the furniture has been removed. There are a couple of chairs and a loveseat where the dining tables used to be. The sunroom has also been reconfigured: some of the tables from Wilks’ Bar are now arranged there, and the comfortable seating has been removed. It’s no longer a pleasant place to sit and read or enjoy a cocktail or cup of tea. BOTTOM LINE: We are thrilled Langdon Hall survived the shutdown and has reopened, but it was difficult not to keep comparing our stay with what we have come to expect from all of our previous stays. We want to continue to support Langdon Hall during the “COVID era,” but at the same time we didn’t feel the experience we received was quite worth the standard rates being charged. We would consider returning again this summer at a special rate, to reflect the somewhat diminished experience, or perhaps just drop in for dinners until the world, and Langdon Hall, can return to what used to be “normal." TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Exceptional Property, Service Good

Jun 4th, 2020

We have been coming to Langdon hall for over 20 years. It has blossomed into a great facility with the hard work and investment of the owners. Each year new touches are added to enhance the property. A 5 star property for sure. Service is also good and sometimes very good. I do believe the food and service are not 5 star but perhaps 4 star. Splitting hairs perhaps. I have never had a negative experience and my wife and daughter go to the spa every month so we have had many interactions with the staff. I feel quite fortunate to visit this wonderful place and would recommend it to anyone. TRIPADVISOR.COM USER 

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