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at the Las Brisas Ixtapa
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Aug 4th, 2020
My stay at this beautiful resort was far beyond my expectations and fared much better than most reviews I had read. Facilities were clean and gorgeous, Landscape, surroundings and beach were absolutely stunning. Staff was always friendly and attentive. I could go on & on but lets just leave it to say that I was beyond pleased and impressed with the entire adventure. Special thanks to Lenin, the General Manager, Monica, The reservations manager, and to Victoria, with Housekeeping. Everyone went above and beyond to ensure our stay was a wonderful experience Thank you, Las Brisas! TRIPADVISOR.COM USER
So sorry for the bad service
Jul 19th, 2020
Sad that this beautiful hotel gives such a bad service. I asked for a Junior Suite and the jacuzzi did not work ... asked to get fixed, had to wait long, had to have dinner at the last hour, had to return to the room to wait for maintenance that, do to the pandemia (one understands) came in almost 10PM... he could not fix it, since it needed a new motor. At reception they could not give us a new suite until the next day, and this did not happened until noon, having to call and go to the reception a few times. I advised that they should not charge me one day for this room category... charge a regular room. At the moment they all understood until the time for checkout, the manager, Mr. William Cervera, “would not approve this, they could give us a discount for the next visit” ...Of course there will not be next-visit even if I have been a client of them for many years. Shame, because little things matters. Sorry #lasbrisas #lasbrisasixtapa @lasbrisas @lasbrisasixtapa TRIPADVISOR.COM USER
Jun 17th, 2020
Now been here 26 years for Christmas with out extended family (several rooms) Everything wonderful. The Best people working there (many of them the same ones for all these years!!) Great service, great food! unbelievable beach, weather ! It's Mexico, not the USA! Service slightly different scale but in 26 year only rained part of one day always been in the 80s! BIG BANG FOR YOUR BUCK! TOWNS (ZIUA. and Ixtapa, safe for walking with family, never an incident. Great shopping, Great restaurants! WILL KEEP GOING BACK!! TRIPADVISOR.COM USER
Best spit on the Pacific
Mar 30th, 2020
. This was our 9th time returning to Las Brisas Ixtapa, and it never disappoints. The staff are amazing and keep us coming back. From Pedro, Sergio, Margarito, David on the beach and the best lifeguards in Ixtapa Victor and Arturo to the lobby with Itzel and Balti also Cirillo in Bellavista and Reynaldo in the Solarium and Jasmine in La Brisas 2 + many more they always make us feel like family in our home away from home. Even with a global pandemic taking place they were calming and provided a top notch level of service to us. We look forward to returning soon for another visit. TRIPADVISOR.COM USER
Mar 26th, 2020
Overall very pleased with this hotel, the amenities, and staff. The only negative - we booked into the Brisas II a la carte restaurant by the beach for my birthday. I had the "catch of the day" described as being caponata with tomatoes and capers. It had neither and the fish was very dry and overcooked. My friend's main was of a similar quality. The appy's were great, and dessert tasty. However, halfway through dessert, the servers brought a "Birthday" cake with candle and they sang to me - which was really lovely - but I didn't need 2 desserts. So a little forethought from the server to bring the Birthday cake first and then take orders for dessert might have been a better idea. But that really was our only complaint. The other 2 a la carte restaurants were fabulous. Never had a problem finding lounge chairs and palapas on the beach or by the pools (however, this was pre-Spring break and just before everything was shut down because of Covid.) Oh, and the Adult only pool really was, so wonderfully relaxing if that's what you're looking for. Oh and the beds were very comfortable in a large spacious room. TRIPADVISOR.COM USER
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