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at the Las Palomas Beach & Golf Resort
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Sep 25th, 2020
Horrible service booked pent house as it met our families needs. When we arrived the nightmare started by being directed to the wrong building and wasting 30 minutes. Then went to the correct building it was even busier packed with people. After nearly an hour and a half I finally make it to the front desk only to be told the penthouse no longer available. I provided the screen shot of the confirmation. Only resolution was to provide a far inferior room and to credit difference. When asked to speak to supervisor they called security instead providing any further resolution. Toilet not flushing and frayed wires coming out of wall. Horrible experience stay elsewhere. This use to be a good destination apparently poor management is leading it down hill. TRIPADVISOR.COM USER
Aug 25th, 2020
Terrible experience we had during our vacation at Las Palomas Puerto Peñasco. It's so sad to not be able to enjoy due tu terrible service from the employees. While at the pool we felt harrassed by security since all the time they where staring. Also everything is prohibited by now. We were seriously moved from a pool because we could be "seating."???? To be honest in a day more than 5 times we got told something negative from an employee. What's actually important is that all employees should've worn a face mask but actually didn't. So unpleasant experience and sad after 7 years straight coming here on vacations we decided to not come back at all. We won't be paying for terrible service and unpleasant attitudes, because it's obvious how they hace preferences to a "type" of people than others. At the bar the bar tender lied about not being able to take our drinks where we eere searing and a few minutes later he took them (personaly) to other people. This are just a few examples of our bad experience, we are really upset. Not coming back to this place anymore. TRIPADVISOR.COM USER
Aug 17th, 2020
It was a great trip. We felt safe and had a good time.The staff was friendly. The condo was nicely decorated. The beds were comfortable. The pools made it nice for cooling off in the heat. Nice the beaches were open. TRIPADVISOR.COM USER
Aug 14th, 2020
First time back this year with the reopening. Still great amenities and beach experience. Minus some extra chairs everything appeared the same great quality. Only slight notice was they didn’t clean the beach palapa area on Saturday until like 9:30 AM so had to dodge the beer cans and messy chairs from Friday. But was normal soon. Probably a little heavy on the pool security patrol vs. servers but that’s usual. Did have a roaming lifeguard and medic so that was welcomed. TRIPADVISOR.COM USER
Surpassed our Expectations
Aug 14th, 2020
The Condo was VERY complete with everything you could ever need, and more. We were expecting a nice place but not as nice and the one we got! The resort was very clean and surpassed our expectations in terms of cleanliness and covid prep. The staff was always friendly and helpful. We had the best family vacations and we want to come back already. To this same place. TRIPADVISOR.COM USER
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