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at the Las Palomas Beach & Golf Resort
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We do not have deals for this hotel.
Will never return. The place itself is very nice but the security staff is extremely unprofessional.
Feb 24th, 2021
Security was very unprofessional. They mistreated my doctor guest. It was very embarrassing. They were rude to my entire family and our guests the entire stay. They have no manners. Very abrupt in their manner. TRIPADVISOR.COM USER
Beautiful unit with shady management practices
Jan 26th, 2021
We stayed in a beautiful unit and enjoyed our stay. When we returned home, I received an email from AL (initials) in the customer service department indicating that because there was a cracked shelf in the refrigerator, I would be charged $80.85. It turns out the cracked shelf was in the freezer, which we never used! I explained that we had never even opened the freezer door, however Ms. L did nothing and did not seem to care. If the management is going to enforce charging guests for damages, the guest should be able to fill out a form showing existing damage at check-in just like the rental car companies do when you rent a car. I wonder if the management has charged previous guests in this unit for this damage and the cracked shelf has never been repaired...hmmmmm. I contacted the owner of the unit who was unable to assist, indicating that resort management even treats the owners of the units poorly. Furthermore, when we checked out of the resort, we had to provide a picture of my husband and daughter returning the pool towels at the towel hut, or we were going to be charged for those as well. Luckily, my husband had jokingly taken a pic of my daughter returning the towels, not knowing he would actually need to use it as evidence. This is such a shame because it’s a gorgeous place to stay, but with these types of management practices, we will not return. TRIPADVISOR.COM USER
Great activities for kids
Jan 11th, 2021
The activities staff was amazing! Very engaging and interactive will all age groups! Made me daughters birthday very special and memorable! Thank you Francisco and Christian! Beware of the rest of the staff though... not sure it it was due to it being an off weekend or not but security called us nearly 4 times a night to complain about the “noise” coming from our room. We had ran into some other guests who had told us about a similar issue but didn’t think much of it until we experienced it first hand. I think our regular tone talking made an echo in the nearly vacant property, but I would have thought they would have been more understanding on such a deserted weekend. We also got yelled at for our wagon being on the pool patio after brining it up from the beach, which we’ve NEVER had an issue with before. TRIPADVISOR.COM USER
Jan 3rd, 2021
My family and I Love this resort. The activity team is great, we did yoga, Zumba, cooking classes, lotería, mixology. It was great, they kept us busy and having fun. They are very friendly and fun. I highly recommend them! TRIPADVISOR.COM USER
Jan 3rd, 2021
We got a great time with the activities team, Fernando, Alma and Christian! All fun with the family playing loteria and vollebal! You should come visit them! They have other activities like zumba and stretching, very fun! TRIPADVISOR.COM USER
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