Las Ventanas al Paraíso, A Rosewood Resort

Ctra Transpeninsular Km.19.5 | San Jose Del Cabo, BCN 23400  [SEE MAP]San Jose Del Cabo, BCN  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

LVP Bubble

Jul 25th, 2020

Best staff and management in the world and there isn't a close second. The attention to detail is over the top. Only place my wife would go to in the new "COVID world" for a vacation. Resort was spotless, masks were worn by all employees and we felt safe from the moment we were picked up in the airport by the resort. Splurge on the villas. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Worst customer service and hotel in Cabo

Jul 22nd, 2020

Worst Rosewood hotel and rosewood needs to retrain their staff Let me start saying that they literally ruined my husband birthday yesterday. They placed a neighbor next to us that was smoking knowing that I’m 30 weeks pregnant and we have a 9 months old. The way management and their butler handled the situation was classless and they had the audacity to lie. We were spending over 5k for 4 nights and the worst type of services for a 5 star hotel. They are racist and they obviously gave better accommodations to our neighbor who is Caucasian and instead asking them to move they try to move us to a lower category room because my husband is half black. On top of it lied said everything else is booked. I was Extremely furious and uncomfortable we literally checked out at 11pm to another hotel. This is unacceptable especially if you travel with a baby and if you are pregnant. The danger of second hand smoke. The rooms are so basic. The bug bites I got from this place it’s so harmful to a pregnant woman. Seriously avoid this place. Spend your money elsewhere. The only positive thing about the place was the restaurant arbol. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Ruined Birthday

Jul 17th, 2020

Before talking about the bad I’ll say that the staff at Arbol we’re great. The food was tasty and all service member teams made sure we had a good time. That’s the last nice thing I’m going to say about this horrible place. My pregnant wife and I decided to celebrate my birthday because we believed the reviews that Rosewood Las Ventanas was a great destination. First the room sizes were falsely advertised, our 1200 square foot room was closer to 600. What was extremely inconvenient was the fact we had a second floor room but there were no elevators so my very pregnant wife had to climb the stairs and I was stuck climbing the stairs toddler in one arm baby stroller in the other. On my birthday I received a chocolate cupcake which was Disappointing considering we were spending $1500 usd a night in Mexico. We had a large problem that during the COVID 19 pandemic if the resort was at 40% capacity how is it the hotel put a noisy couple next door to us, you’ve obviously miss understood the social distancing Guidelines. What’s worse is the couple decided to chain smoke which was Effecting our stay to the point my infant began coughing in addition my pregnant wife. When we asked the butler they rudely told us any guest can do what they wanted and we could move if we didn’t like it. The bad service became worse when the room they showed us we could move into was a downgrade from where we were staying. It was a lower tier and the inside was not styled. It looked like an unsold timeshare. So you expect me after paying thousands of dollars in my birthday to drag my pregnant wide and baby because you wouldn’t accommodate us. You people are obviously not in hospitality. When we asked the manager if any other Villa was available he lied and told us no there was nothing else he could do and that was our only option. All of this made me late for my birthday dinner at arbol. After we sat because we aren’t stupid we went on the website to find many villas were available. After being inconvenienced being lied to by management really upset us because at a rosewood hotel we expect high levels of service. Not to be lied to by management who obviously felt going home early was better than doing their job. After dinner we decided to check out because spending more money when obviously they felt my money was inferior because I’m a person of color was not going to happen. I say that because when asking for a final bill the night manager finally presented herself after two hours of demanding we see her. On the bill she attempted to charge us for included items and said we were trying to take advantage of them somehow. What a disgusting individual who was such a coward I demanded her name or business card to make a formal complaint. Spending thousands of dollars a night I never expect management to be so rude but to refuse to give me her name and information really made me think this place needs new management. If Mr Frederic Vidal is still In charge of this property you need to contact me and deal with your underlings. I’m disgusted I was forced to leave on my birthday after receiving such terrible treatment not just to myself but my pregnant wife and 9 month old child. At this price point I’m not paying for your managers rudeness and prejudice, I require options and explanations of which were nonexistent. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Unparalleled Comfort

Jul 16th, 2020

Many resorts in Cabo have physical beauty, but Las Ventanas may be the most comfortable place on Earth. It's a bold statement, but true. Every staff member delivers flawlessly on every single interaction. We arrived shortly after LV's post-COVID reopening, and the hotel is taking hygiene very seriously. In fact the entire Los Cabos municipality is setting the standard for hospitality in the COVID era. Masks and hand sanitizer are abundant. Spacing is mandatory. Every object to be handled is individually cleaned and wrapped. It is impressive. The food is exceptional. Nearly whatever you want - whenever you want. If you're looking for a summer holiday, come here. Give these wonderful people your business. They'll take care of you. And you'll return home relaxed and refreshed. I cannot wait to return. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Heaven.

Jul 11th, 2020

This resort is absolute heaven. From the incredible views to the unparalleled service the resort is perfect. For anyone looking for a romantic escape I highly recommend it. Romina is also absolutely fantastic - she helped my now-fiancé organise the most magical proposal and we cannot thank her enough! TRIPADVISOR.COM USER 

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