Le Méridien Dallas by the Galleria

13402 Noel Rd | Dallas, TX 75240-5004  [SEE MAP]Dallas, TX  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

One night stay

Aug 11th, 2019

Nice hotel right next to Galleria mall. Large rooms with sitting area. Super clean and nice bathroom with shower/ tub combo. Has small fridge and coffee maker. Pay for parking. Pool was being refurbished. Computers in lobby for use and bar/restaurant. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Very poor stay

Jul 22nd, 2019

I have stayed at this hotel 5-6 times in the past with no issues. However, this stay had enough issues to make up for all of those. Check in was poor due to a large and unruly group of women who showed up without a reservation and then insisted on an upgraded room. After they finally cleared, the desk clerk seemed to take out her frustration on me. She was short, never looked up or recognized by Titanium status, and was generally rude. Room was a bit dirty when we went in, but nothing major. We needed extra pillows for my daughters and called down for some. Over an hour went by with no pillows. I called and was told "we must have sent them to the wrong room." No apology. Just matter-of-fact. Pillows finally arrived around 15 minutes later. We spent the next day touring around Dallas and arrived back at the hotel a little after 5:00 to find that the room had barely been serviced. Coffee and bottled water had not been replaced. Coffee maker had not been wiped off. Towels and washcloths had not been replaced (all that had been done in the bathroom was removal of the dirty towels). Trash cans had not been emptied. My frustration continued when I began to iron my dress shirt and one pass left a black stain across the front. It was obvious that it had likely never been cleaned and leaked, to boot. I ended up feeling ridiculous in a casual shirt among the well-dressed group at our restaurant that night. Poor stay from top to bottom. Hope it is not a trend. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Nice stay, next to a mall

Jun 14th, 2019

Check in was super efficient. The hotel itself is not centrally locates so not too many options nearby, but there was a mall next door with a huge Macy’s. Rooms were nice, spacious, and very comfortable. The lobby is an open space and visible from the top floors. Lobby has a bar and the breakfast area which is quite nice. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Missed the mark

Jun 10th, 2019

Really disappointing stay here. This looks to be an old Embassy Suites with the marks of the old sign still on the top of the building. Walls on the 8th floor have marks and unpainted patches. The hotel has been updated and redone as a Le Meridien, but much of the attention to detail and service wasn’t attended to. Check in was fine. Came back after meetings to find the power out with a backup generator only powering limited light on the main level. This meant no light in the room, no water (they have a pump system that shut off), and no power for AC in the summer heat. The staff made promises of power restoration at 6 and 8 pm which came and went. No assistance in switching hotels, or anything else. The Westin across the street had a backup generator powering the entire hotel and surrounding hotels were the same. Upon checkout the next day, my bill was wrong, charging me extra for internet which is included for Bonvoy Gold and up. The staff really missed the mark on simple things and were not trained on standard forms, and simple requests (wake up calls, food locations, etc). Disappointed. I would look elsewhere if you have the option. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Overnight Stay

Jun 9th, 2019

Our daughter booked us a room as a layover stay after driving several hours. Clean room, comfortable beds, friendly staff and awesome valet service. Room service and late night dinner was the best. Will definitely book again. TRIPADVISOR.COM USER 

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