Le Méridien Delfina Santa Monica

530 Pico Blvd | Santa Monica, CA 90405  [SEE MAP]Santa Monica, CA  [SEE ADDRESS]
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at the Le Méridien Delfina Santa Monica

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Guest Reviews

TripAdvisor Traveler Rating 1

Ripping off customers!

Apr 20th, 2019

I picked to stay at Le Méridien as I have many times over the years, due to there helpful and great customer service! That has now changed! I arrived at this hotel at 6am, was offered a room on arrival. At no time was any extra cost discussed for arriving early! Upon check out, I was charged for 2 nights!!! The claim being two fold, first I had booked two nights! This makes no sense as my scheduled flight always arrived at 5am on the 19th April with check out on 20th April! Second that due to arriving at the hotel at 6am and being given the room early, that the charge should stand!!! Again, no extra charge was ever discussed upon arrival. Anywhere else in the world at any hotel I have ever stayed, if there is a room available you will be given it early, if not you will be told a room is not available yet. This is disastrous customer service This is ripping off customers, the manager could not have been more unhelpful. I am very surprised by Le Méridien poor attitude at this hotel, one to avoid! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

An oasis in a sea of traffic-EXCELLENT SERVICE!

Apr 19th, 2019

First time traveler to LA. My mom and I travel the country visiting MLB ballparks. We live in a urban area and are used to some traffic, but LA was beyond anything I've ever experienced. Two and half hours to go less than 30 miles?! This resulted in a pretty stressful vacation. We wanted to stay closer to the beach and booked this hotel because of the reasonable price and free valet parking. We were greeted promptly upon arrival and offered free champagne (nice touch). The front desk staff was great in accommodating us to find an available room quickly knowing that we had to get to Anaheim for an evening baseball game. The concierge provided excellent recommendations on what to do, even beyond the LA area (you can get into Downtown Disney for free!). Valet was always prompt and they offered a house car that would drop you off anywhere in a 2-mile radius of the hotel (Santa Monica Pier is within that radius!). You can also rent bikes for free. We found some great breakfast spots within walking distance on Main Street. We were so tired one night after touring and sitting in traffic that we opted for room service at the hotel--very tasty, despite the high price tag (typical for hotels). Pool area was small, but comfortable with lots of lounge areas. Housekeeping was timely and thorough. Be advised that they do charge a $33 nightly resort fee. We heard a number of people complaining about this upon check-in, but honestly I just thought of it as a parking fee (since valet was free). You would pay just as much to park at any other hotel in the area. Overall, we can't say enough about the staff at this hotel. They really make the whole experience and were a bright spot in an otherwise somewhat frustrating trip. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

BEWARE THE BLOOD STAINED SHEETS!!!

Apr 8th, 2019

Rarely do I feel compelled to leave a bad review but felt it necessary after my recent stay at Le Méridien! I booked this hotel as the chain is generally pretty reliable, however, that was not the case this time. The sheets were clean but had severe staining. I'm talking what looked like blood stains, black marks and yellowing of the flat sheet. It was disgusting and unsanitary. I had just finished climbing Mt. Whitney and was so looking forward to a nice bed!! I can’t say how disappointed I was with this experience. Upon checking out, I obviously mentioned this to the front desk, who then proceeded to grab my phone and scroll through the images. I think the woman was trying to email the images to herself, which is absolutely fine but ask me to do it as my work email is tied to my personal phone and contains sensitive information. I had to physically ask her not to go through my phone at which point she snapped at me saying she would NEVER do that (but she just was!!). Where do you get off giving your customer a room that has blood stained sheets and then think it's okay to snap at them and be rude when they bring an unsanitary issue to your attention?? I'm appalled and would never stay at a Le Méridien again! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great Stay... Dont hesitate to book this hotel

Apr 8th, 2019

Spent an extended weekend at the Le Meridien Del Fina... Very clean, great, caring, helpful staff across the board! Everyone we encountered there was genuinely friendly, greeted us smiling, helpful and just plain fantastic!. A special shout out to Hugo the concierge, who went above and beyond to make sure our stay at the hotel and in the Santa Monica area was a great one. The rooms were spacious, updated and very clean. It is conveniently located -Easy access from freeways, easy getting to the beach, on foot, scooter or hotel provided cruiser bicycles. Close to the beaches, Santa Monica Pier , 3rd street promenade and restaurants. The only reason this got 4 stars rather than 5, reflects to food at the hotel.... Only tried the breakfast menu there - this is the only place the hotel fell short. The food seemed 'out-of-the box' ('House made granola'... not!) and many items were pre-frozen microwave ready fare... breakfast potatoes... cold greasy... danishes were the small, pre-frozen kind... All 'first-world' - no problems... just mentioning for review sake. Eat elsewhere and have a great stay at the Le Meridien in Santa Monica.... I would definitely stay there again without hesitation. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Nice Hotel - good Location

Apr 7th, 2019

Stayed here for two nights at end of march- was very nice, very comfortable beds. Well equipped gym and a pleasant pool area. We were put in a cabana rom, which is annexe just off the main building, the room was nice enough but it was right next to the gym and we could here music constantly. Room service was speedy if not a little expensive. although Valet parking was free and a welcome for me. all in all I would recommend this hotel for anyone staying in Santa Monica. It is clean smart and has all the facilities you would need. special mention to the concierge who gave us some good tips about our next destination San Diego. TRIPADVISOR.COM USER