Le Meridien Heliopolis

51 El Orouba Street, Heliopolis | Cairo, Cairo Governorate 11511  [SEE MAP]Cairo, Cairo Governorate  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 2

Avoid if you can!

Jan 22nd, 2020

I am writing this review while still staying in the hotel. I stayed between 7th Jan till 21st of Jan while being on official visit. They assigned me a room on 3rd floor on entering the hotel. As I entered the room, I noticed a foul smell and I immediately requested to change my room. They assigned me room number 546 and the internet in room was not working. Also, the kettle won't work. I had two fellow colleagues who were travelling with me and all of us complained about internet not working in our rooms. The reception in charge in the evening hours instead of solving our problem countered our complaint saying 'We are the first ones to complain!'. The management changed our rooms and this time, I was assigned room number 716. As I entered the room, I noticed that the room was smelling as bad as the one on third floor. The room service guys appear to be sympathetic and tried to solve problem by using excess of room freshener but the fact that it was cold and the window needed to be kept closed, the strong essence of room freshener makes it suffocating and difficult to breathe inside room for a while. When I complained about this to the guy at the reception in the morning, he continues to claim that hotel is booked completely but attendance during breakfast hours does not seem to correlate with their claim. I won't ever want to stay in this property ever in any of my next business or family trips. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Super Service, Close to Airport

Jan 5th, 2020

This hotel has a very pretty lobby (and nice restaurants) and is very close to the airport. The service is exceptionally friendly and everyone wanted to go out of their way to please us. There's a nice pool as well. It's in a safe area as well. Great place to go when you have a flight out of Cairo the next morning! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Needs to be updated but good staff, Egyptian hospitality, it has potential....

Dec 26th, 2019

This is a review of the “executive floor” This my third time staying at this hotel over a the years, generally, the staff is great as well as the services. I’ve always thought it’s been a bit dated or rather could use so updates. This time it’s evident that the hotel needs a total retrofit, not just due to esthetics but in the state it’s in now, it is a safety hazard and I myself learned first hand. I had the electrical go out three times in the shower, with myself slipping the last occurrence. The electrical and general infrastructure is in a state of disrepair with electrical fixtures lose or completely not fixed in the walls, which is something to keep in mind with young children This maybe a semi-isolated incident, but at least in the two room we booked, these issues were apparent in both I kept coming back because in Cairo logistics are very important, in my previous visits I was on business and the agencies I had to deal with were in the area TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Comfortable hotel

Dec 20th, 2019

We stayed at Le Meridien Heliopolis during our Egypt tour for 3 nights. We found the restaurant staff very friendly and provided a good service. We were pleased with the breakfast buffet service. The hotel is clean and the room was very spacious. AS we arrived late from our tour we ordered a pizza to our room and that was very tasty. Would recommend this hotel if you are visiting Cairo. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5


Dec 11th, 2019

Every time when I visit Cairo I stay because for the services and Great Welcome I receive from the Doorman ( Mohamed ) to the Front Desk, Bellman, and Club Lounge , Thank you to then and Congratulation to the General Manager TRIPADVISOR.COM USER 

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