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at the Le Méridien München
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Great hotel, staff - location is meh
Sep 5th, 2020
I really like the hotel and staff of the Le Meridien Munich, but the location by the main train station leaves a little bit to be desired. I should have been aware of this booking the hotel as the main train station in most European cities tends to be surrounded by a rather questionable neighborhood. The room, however, was fantastic - very comfortable and modern and we really liked the bathroom too. Staff were very knowledgeable and friendly. Walk into the touristy section of town was about 15-20 minutes. TRIPADVISOR.COM USER
NOT a five star hotel, but still fine for a weekend trip to Munich
Aug 17th, 2020
My husband and I stayed here for one night during a four day trip to Bavaria. Not even close to five star standard. No one to greet us and/or manage our luggage. Chipped paint on the furniture. Marks on the wall. Dirt directly in front of our door. I could add more to the list, but you get the gist. However, the location, directly across from the main train station, is A-1. The staff, (limited due to Corvid-19) was very friendly. Shout out to the charming and professional young man (perhaps a manager?) who was manning the bar and outdoor terrace the night we were there. My husband works for a well-known, European spirits company and he can be VERY particular (and a little annoying, lol) regarding his cocktails, and this young man definitely passed the test. Breakfast was also well-done despite the necessary restrictions: no buffet, but a lovely Bento-style breakfast box. Coffee drinks in all forms, tea, water, fresh juices. This hotel would be better serviced training its housekeeping staff better and marketing itself as a four-star hotel. TRIPADVISOR.COM USER
Parched for Service
Aug 8th, 2020
Let me begin this review by saying that as we walked to our room the carpeted corridors had a very distinct smell as if the carpets have not been properly cleaned for a while. The room was very standard- think airport hotel but slightly more upscale. However, all that aside, the real reason I am writing this negative review is due to the service. We ended up extending our time in Munich and decided to stay put in the hotel as we didnt want to move around too much. During our three night stay at Le Meridien- not ONCE did anyone come to clean our room. Of course we brought it up with reception upon which they notified us that due to Covid their staff was not allowed to be in the room while we were there. Thats all fine and dandy but we literally barely spend any time in the room. Turns out we had to request the cleaning services in advance. However noone at reception upon our check in bothered sharing this information with us. Either way, I completely understand that due to covid many things have changed in the hospitality industry and however it may be with the cleaning services, what was astonishing is that they didnt even think to bring us new towels or water! We had to keep on asking for those and at times it was incredibly hard to reach reception over the phone. After numerous attempts of calling them, my partner went downstairs to find the receptionist sitting around and doing literally nothing. I am being harsh as this hotel has a 5 star seal and that is NOT 5 star service. Covid or no covid- whatever adjustments had to be made they should have been made with good customer service in mind. Things like fresh towels and new water is the bare MINIMUM of that kind of service.... TRIPADVISOR.COM USER
expect more - not go there with baby
Jul 7th, 2020
i reserved quite room but we listened everything from the street (cars, trams etc.) so our daughter (1.5 years) was always woke up. The baby cot for her was one of the worst we ever had. Restaraunt for lunch and dinner was closed and for breakfast we got small box like in a plane, it was terrible. Room and hotel was clean. Big space for a car in a garage (30 euros for one night). Kind people at the reception. I think it is too expensive. TRIPADVISOR.COM USER
Pleasantries without underlying service
Mar 3rd, 2020
Acceptable hard product (should be category 4). Fine for business I imagine, but I don’t rate it for families. Staff have an “I just work here” attitude. German pleasantries with very little actual service or accommodation; lots of rule following and “sorry I can’t be of more help.” Couple traveling with 4year old and 2month old. 1. In light of the infant, the property REQUIRED a “suite” booking ($$) as we technically had 4. Totally silly (as infant was in crib anyway). Also especially silly given the suite is small and spartan at best (just a slightly larger rectangle — and yes, I’m familiar with European hotels). 2. They praised their “complimentary minibar” when we checked in — only to find it mostly empty (2 juices and one candy bar inside) and not refilled for 5 days. 3. Given infant milk, we emailed in advance to confirm a fridge AND FREEZER in room. Response “Kindly be informed that we have a small minibar fridge in every of our rooms.” Apparently this is a diplomatic way of saying “no freezer.” Property can’t drum up a mini freezer. We’re considering buying one and getting property to take it off the final bill. They really should have one on hand should a guest have medical needs. 4. Room service takes 90min+ and brought the wrong food entirely after three phone calls. Also you can’t order the good food (Irmi restaurant) — only the generic hotel food. Oddly, the restaurant has no problem giving you a tray if you can come downstairs to get it and schlep it yourself. 5. Room cleaning leaves much to be desired. Cursory wipe down at best, 2 towels (despite knowing 4 people are in the room). Turndown doesn’t make up the beds — they just chuck a chocolate coin somewhere on the bed and hope for the best. 6. Pool is frigid. Too cold for even the most adamant kids — really too cold for anyone who is not exercising. They claimed 26 degrees (that’s still brisk in the winter in a basement), but I think it was even less. 28 would be pleasant. 7. (Mostly FYI as I understand why): Property is very niggly about a combined direct booking + OTA booking (some nights you get benefits/points, some nights not). I’m aware this is a recent change for Citi 4th nigh benefit, but typically the property gives you the benefit of the doubt on platinum status. (In fairness, after some talking, they did honor breakfast). I doubt we’ll get the nights credited. TRIPADVISOR.COM USER
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