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Okay Hotel, Great Location
Dec 29th, 2020
This hotel is in a great location as it is within walking distance of the medina and across the street from the hotel. We liked the size of the fitness center and appreciated the fruits they prepared in our room. The breakfast was also really good. That being said, we felt this hotel was quite bare for a Le Meridien. We were "upgraded" to the highest floor, which was a non-smoking floor, but the entire floor smelled like cigarette smoke. Our room wasn't as bad, but there was still a vague smell. The room also had tile flooring and the bathroom was cramped and minorly stained which made the whole room feel like a Hotel Ibis. The pool, unfortunately, wasn't heated, so we couldn't experience it. The service at the hotel was decent, but nothing exceptional. Just a very functional hotel, but not what we expected from a Le Meredien. TRIPADVISOR.COM USER
Home Sweet Home during pandemic at Le Meridien N’FIS
Nov 1st, 2020
This was a long stay. Due to relocation. As such I've requested from the Hotel if they can guarantee Breakfast in the room, as well some kind of meal ( as the lounge is closed and its long stay and considering the Covid 19 situation. As well as room upgrade. I was pleased to read from the Ambassador services that the hotel happily accepted my request. I then went ahead with my booking without asking for details. Le Meridien is like my home in Morocco for me since 2106 with many fond memories. therefore I had full trust on the GM Mr. Abdulgahni Hadri and his team. My arrival day was 14 th August 2020, however due to Covid 19 flight changed to 19th August. I've contacted the Hotel and Imad from front desk got in touch with me and assured me its fine to amend my booking. He did make the changes and got back to me. an example of highly skilled, experienced, professional, knowledgable, guest focus along with his colleagues Mouna, Lamia, Hatim, Yousef, El Mahdi, Wasila. The Director of rooms Mr Jamal Khalid is a professional, experienced and a kind human. Who takes time to speak to me making sure I am comfortable with my stay and my family. My check in with Mouna on 14 August 2020 with smooth, room was ready as per my request with deep cleaning. High floor was not available but It was blessing in disguised, as I like the room I was allocated. The Hotel seem to be fully prepared with the Covid 19 health and safety guidelines from the entrance and across the property, including the employees. Food and Beverages Director Mr. El hassan, associates, Tawfick, Ahmed, Mustafa, Sameer, Essam, Rashed, Abdulkaleq, Abdulrahim,Meriem, Layla, Gizlan, Hasna. chefs Abdulallah, Ahmed, mustafa, Mohamed, Abu jouma, Kamal, Khalid, Naima making Mesmen and the last chef specializing in Moroccan food. have gone above and beyond to make sure breakfast, snack are served with the highest standard with delicious taste. The team had the time and showed interest in taking of my feedback and they bent backwards to get me some of my favourite food. I would like also to mention the stewarding professional who I see them working hard to prepare various eating outlets. So it comply with food health and safety. House Keeping lead by Miss Sabah and her team Fatima, Aichi, Naima, Hasna, Mouna, Fatima Zahra, Salima, Hanan, Sabah, and the males house keeping at night has been extremely professional, with attention to details. Keep it our room a safe and healthy place to live in. Some days they did little touches to the room and it made my day, week. Sales team lead by Mr Omar Benjelloun has always been welcoming and willing to give rates that make me as a guest pleased. Not only that whenever he says in the lobby or around the property showed great hospitality. The Maintenance/Engineering team spot on with response with any issue in the room TV, phone or light. In fact an associate name Abdul Rahim made my stay memorable one as he fix the very bright bed side lamp in a creative way and that what you call champion. The Concierge at Le Meridien Lead by Chief Concierge Youssef who is extremely professional, caring, knowledgeable not only that. He actually In many occasion advised and helped remotely. In Particular with relocation this time time around. His great Services would not be completed without the Professional , human experienced personal of Taoufiq, Said, El Balaghi, Abdelhadi, Bouiaabou, Rachid, Chaoqui, Abdelilah, Mustapha, Amine. IT represented by Mr Ayoub. A young energetic , professional, problem solver. He is there to help with any IT issue. He helped fix a problem with my Mac book. The SPA team Lead by Fadwa are always professional, caring, accommodating. Noor, Maria, Nadia and the pool guard Talal. The ladies at telephone exchange always professional and help with directing any queries to the right personal as well as making sure any issue reported in the room is dealt with efficiently. The security team lead by Zakria are equally professional, friendly and keep this vast property safe for us guest to enjoy. The gardening staff are also professional Friendly I see them early morning. Keeping up the beautiful unique garden in good shape. I would like to take this opportunity to say a big thank you to the Le meridien N’FIS. As well know most hotels around the world were either closed or run a small operations with limited outlets, benefits etc. however The management and associates of Le Meridien N’FIS. Has provided same service standard I would Expect pre-COVID 19. Not only that the staff has remained composed and professional upon my arrival on 14th August 2020 despite Marrakech was not open for local or international visitors since March 2020. This meant low occupancy but this did not stop them from providing a Genuine First class hospitality with a smile in their face. Even if things gone wrong they did it better next time around. Open for feedback from GM, ( I would like to briefly mention Mr Mustafa Aloui who recently joined Le Meridien N’FIS management team. He is a true champion of excellent guest satisfaction from his days at Marriott Fes and Sheraton Casablanca in 2019) management team and associates. A great example for some of Marriott Bonvoy hotels to learn. TRIPADVISOR.COM USER
Possibly The Most Horrible Le Meridien
Sep 26th, 2020
The hotel is showing its age. It has been turned into a tour group hotel so the sense of exclusiveness is nonexistent. But what’s worst is the attitude of the staff is absolutely appalling. Rooms were not made up, and the reception team is not interested in helping you, and whenever you request something they have this look that you are bothering them. So yeah will never book this hotel on our own. And we are glad that we won’t be returning to this hotel as long as we can help it. TRIPADVISOR.COM USER
Aug 16th, 2020
Yousef and Mehdi at the front desk were very helpful the same goes for all the staff. The room was clean and tidy. I felt like I'm at home. First time to see a high level of professionalism in Morocco TRIPADVISOR.COM USER
A grand old dame!
Jul 7th, 2020
I remember stories of my father's trips around the world and he sometimes stayed at Le Meridien...he said stays were special there. I wanted a hotel with a proper pool and amenities, yet still not too far from the Medina. This hotel was just perfect. The rooms were 1970s decor, but it was so perfect! The gardens were amazing, the pool was fabulous, even if a little cold. Staff were beyond helpful and professional, just what you expect from a high-calibre hotel. The breakfast was to die for. I have never eaten so well at breakfast in my life and it was served in the gardens if you wanted to eat outside, which was a candy for the eyes. I highly recommend staying here if you plan on lounging a little during the day and are not on a budget for taxis and other movements. A huge mall is just in front of the hotel where you can grab a tea or dinner, or whatever you fancy (except alcoholic beverages, which incidentally are served at the hotel!). TRIPADVISOR.COM USER
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