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A grand old dame!
Jul 7th, 2020
I remember stories of my father's trips around the world and he sometimes stayed at Le Meridien...he said stays were special there. I wanted a hotel with a proper pool and amenities, yet still not too far from the Medina. This hotel was just perfect. The rooms were 1970s decor, but it was so perfect! The gardens were amazing, the pool was fabulous, even if a little cold. Staff were beyond helpful and professional, just what you expect from a high-calibre hotel. The breakfast was to die for. I have never eaten so well at breakfast in my life and it was served in the gardens if you wanted to eat outside, which was a candy for the eyes. I highly recommend staying here if you plan on lounging a little during the day and are not on a budget for taxis and other movements. A huge mall is just in front of the hotel where you can grab a tea or dinner, or whatever you fancy (except alcoholic beverages, which incidentally are served at the hotel!). TRIPADVISOR.COM USER
Hotel outdated but excellent employees
Mar 29th, 2020
Hotel does not live up to Le Meridien standard. Rooms are so outdated and obsolete. Hotel needs a complete overhaul. However, employees make up the shortcomings of the hotel. Special kudos to the following individuals: Wassila and Abdul at the Club Lounge, Said at the porter, Adbelhadi and Taher at the pool. TRIPADVISOR.COM USER
Good hotel with great garden but!!
Mar 11th, 2020
Very good location , very central , superb garden and nice pool, the staff are very welcoming, specially at the lounge where you can relax and do some emails with a nice cocktail. The rooms are nice, clean but old. The hotel really needs a complete refurbishing, I think the last one was down in 2000, nevertheless I will go back with pleasure , good value for money TRIPADVISOR.COM USER
Could be great
Mar 11th, 2020
Having read the mainly poor reviews we had low expectations. If you can get a good deal it does the trick but if paying rates as some have suggested is just crazy. The good Helpful staff with good English ( we do speak french) Good breakfast but atmosphere like a school canteen Excellent location Good elite recognition ( free breakfast and drinks vouchers nightly) Grounds and pool are lovely The bad Rooms are completely outdated Bathroom was dangerous as to use the shower you had to step in and out of a high bath, tiles falling off, shower head loose ( luckily we were upgraded to a suite next day which was much better) Management poor this is indicative of generic replies the management post obviously not even bothering to read the content of the poor reviews. A recent poster made this point as well. Restaurants were empty ( to be fair why eat in a 3 star hotel when Marrakech has so many fabulous offerings. In a nutshell the hotel has the potential to be a great resort/city break venue but they seriously need to renovate rooms and common parts. I hope Marriott will inspect this hotel and enforce required standards. Would I return, perhaps if I was guaranteed a refurbished room TRIPADVISOR.COM USER
Ibis quality masquerading as a Marriott
Mar 10th, 2020
If you look at the response to any reviews on TripAdvisor, this hotel always gives the same standard template message. This is whether you have a rat in your room or if the ceiling is falling down on your head. No person takes ownership in the template language, so it is a generic "management". That in itself should be an indication that they have no interest in making improvements, but feel obligated to pretend like they are! Location is spectacular, but the property is absolutely exhausted, if not dilapidated in places. Given their location, they are probably booked heavily by tour companies, so they perhaps don't feel the compelling need to make changes. What surprises me is that Marriott is letting them get away with this because it tarnishes the Marriott Brand and even the Le Meridian Brand. (For comparison, see my review on Le Meridian New Delhi where I stayed last December). The shower head holder was broken, the tiles in the bathroom were chipped and the lights in the room had fused bulbs. Every time I tried to see someone, I was told the front desk person was away for an hour. This was whether I needed change or whether I wanted to complain about the fused light bulb. The door did not shut properly when I left the room. Fortunately, no one had walked in and taken my computer or anything. So good on that front. I just had to be careful moving forward. The breakfast was pretty decent, however the coffee machines did not work on two of the three days I was there. The omelette station and fresh flat bread station were amazing. Some of the fruit (not sure if it was a papaya or something else) was raw. From the crowds at breakfast, it is clear the place has plenty of guests, so Marriott probably does not give a rip! And I am a platinum member who walked away disgusted with this place. TRIPADVISOR.COM USER