Le Méridien Grand Hotel Nürnberg

Bahnhofstr. 1-3 | Nuremberg 90402  [SEE MAP]Nuremberg  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

OK enough

Jul 27th, 2020

The Nürnberg Meridien has a great location, close to the historic heart of the surprisingly beautiful old city. The lobby is old-fashioned 80’s chique, not up to date at all. But the rooms are much better outfitted. We had a twin superior room which looked fine. The beds unfortunately were uncomfortably hard, which was unpleasant. The hotel did a good job in providing a Corona-proof breakfast. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Avoid this hotel!

Jul 23rd, 2020

Dear reader, Ignore the positive reviews for this hotel, or you will regret it. Our bad experience was not an outlier. The family that checked out in front of us had similar complaints and demanded a refund, which they did not receive. We spoke with them afterwards, and they told us that the gentleman that checked out before them had also complained to no avail. We also exchanged contact details should we need to vouch for each other. Stay away! If you are looking for a dark, dreary, shabby "grand" hotel with lousy service, terrible wifi, and air conditioning that hardly works, then the Le Meridien in Nürnberg is your kind of place. Categorizing this dump as a rewards category five hotel is a slap in the face to long-standing Marriott customers like us and the hoteliers who work hard to earn their rating. We had always assumed that there is a correlation between the rewards category and the quality of the hotel and its standards of service. We will not get fooled again. This is our first stay at a Le Meridien, and we were looking forward to it. I can assure you we will never stay at one again. We stayed at the Courtyard in Wiesbaden last week, and it was the worst Marriott property we'd ever visited. After our many, many years of wonderful Marriott stays, I assumed it would remain at the bottom of our list for a long time. However, it has been outdone by this place. The young man who checked us in could not find our reservation, so I had to login to the Marriott app on my phone and show him the confirmation number. What a great first impression. We'd booked a junior suite with king bed, but when we opened to door to our room we saw a regular room that was by no stretch of the imagination a suite. The room was small and looked absolutely nothing like the one pictured on the Marriott website. We pushed our full luggage cart back to reception to complain. His indifference and incompetence should have scared us away then and there, but we wanted to give the hotel a chance. After some back and forth, he offered us an "executive" suite (room 339), so we pushed our luggage cart back to the elevator and around a dark hallway to the room. Granted, it was bigger, but it certainly was not nice and welcoming. The air conditioner vent was near the door and barely had any output, and we knew right away that it would never cool the bedroom at the other end. I tried to look for a new hotel, but the wifi didn't work, and we were in such a remote corner of the hotel, our mobile reception was too poor to use our phones to access the internet. My wife referred to it as the suicide suite. If you wanted to take your life, this would be the place to do it. Its dreariness would not encourage you to change your mind. I went back to the receptionist to ask about canceling our reservation but was told that we'd have to pay a 10% fee. We booked the hotel for three nights, so we couldn't escape this rathole for the last two nights without incurring a penalty for all three nights. I demanded to speak to the manager. The manager was busy, but the receptionist told me the manager could call us, so I returned to the suicide suite. When the manager called, my wife tried answering the cordless phone in the living area, but it didn't work (no surprise there), so she had to go back to the bedroom to take the call on a corded phone. The manager showed us two junior suites that resembled the pictures on the website. I would have preferred leaving and even driving back home, but my wife found one of these rooms acceptable, and by acceptable I mean it met the very minimum of standards. The air conditioning was lousy, but it kept the room tolerable as long as you didn't move around or exert yourself. We were traveling with our young grandson, and he always sleeps in a king bed with us. Unfortunately, this room only had two twin beds, so he had to sleep on the sofa sleeper. He was very disappointed. It took two hours, that's right, two hours to get us into this less than satisfactory room. I was drenched in sweat from having to push the luggage cart all over the hotel, in and out of an elevator built in 1960 with a door that did not automatically open. The hotel designer might have thought it cute to retain a manually opening door, but after trying to maneuver the luggage cart through it ten times, it frazzled my nerves. My wife waited in the new room while I went to fetch our luggage from the suicide suite. She tried to turn on the TV, but it didn't work. When she tried to call the front desk to report it, the telephone didn't work. Another trip to reception to sort this out. When we returned to the room we noticed that the toilet paper roll did not have any toilet paper on it. That's right, housekeeping left an empty roll on the holder. Then our grandson found a large pill in a nightstand drawer and insect eggs in the other nightstand drawer. Fortunately, he showed us his findings right away; another child might have swallowed the pill. Sheer negligence can lead to disaster. The pill and empty toilet paper roll were handed over to Mrs. Christiane Merkl. When getting ready for bed, we realized the sink was stopped up, and it filled up with water while we brushed our teeth. This was the last straw. I immediately got dressed and went back to reception and demanded they cancel last two nights without incurring a fee, which they did. When we told the Maître d'hôtel at breakfast our room number, we suddenly had super service. My wife right away said that the front desk manager must have told him to treat us with kid gloves. I noticed that he was much more attentive to us than the family at the next table, but it was too little, too late. Because of the Covid-19 countermeasures we had lowered our expectations and recognized that criticism must be tempered and aligned with these safety precautions. However, this hotel uses the virus as an excuse to provide lousy service and cut cost where ever possible e.g. understaffed cleaning teams, housekeeping only on request, breakfast offerings, and so on. We had stayed at the Falkenstein Grand in Königstein just before going to Nürnberg. They had very stringent Covid-19 measures in place, but you felt that they protected their guests. We had the impression that their guest services were not cut but raised to ensure their guests' comfort and wellbeing, all by obeying the local government Covid-19 guidelines. I'm sure it took some thought and planning, but it is possible and should be expected from establishments in the hospitality business. One can and should face the challenge of Covid-19 and not hide behind it and use it as excuse for poor service. We the guests show our good will and support by coming to your hotels during these difficult times because we know how important our stays are to secure your jobs and the future of your businesses. As you can see from the attached pictures, the cobwebs, bottle cap under the bed, dust and crud everywhere demonstrate that his room hasn't had a thorough cleaning in quite sometime. Marriott's promise to provide guests a safe environment during the pandemic rings hollow at best. For this place it's a downright lie. This hotel has the worst housekeeping staff we have ever experienced, and they should all be fired. Before checking out I asked the front desk manager to refund the charges, but all she offered was an approximate 38% discount. The hotel should have paid us to spend the night there. We drove 3.5 hours to get to the hotel and another 3.5 hours to get home. All we wanted was to spend a few relaxing days with our grandson in a safe environment. The only purpose of our trip was to stay at this hotel. Hopefully, we will not get sick due to the extremely poor hygienic standards practiced here. Dear hotel manager, Please do not bother adding your copy and paste response to this review. It would only add further insult to read how sorry you are that you didn't meet our expectations, blah, blah, blah. Refund my money and fix your hotel! Dear Marriott, Had this been our first visit to a Marriott brand, it would certainly have been our last. You should sell this property as soon as possible before your reputation is permanently ruined. Remember the marketing adage: it's cheaper to keep a loyal customer than gain a new one. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Good room, very old bathroom, terrible outside lighting

Jul 9th, 2020

The picture was taken at nearly 02:00 in the middle of the night and it looks like it is in the middle of the day. The only thing the reception is saying when i call them is: we cannot solve the problem. Now changimg rooms in the middle of the night. Got a room half the size with a dent in the bed. Not ever going to sleep here again. What a terrible hotel and what a terrible service. The bathroom is half the size, you order and pay for a bigger room because of the space you like to have. Now you are DOWNGRADED to a room that probably coats half the money!! I spend a lot of my time in Hotels but i have never ever had this before. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent stay

Feb 20th, 2020

Great hotel , right next to the Roll way station and old town . Service was amazing, all staff are very friendly . We came early, but the room was ready . People in this hotel make a great job. Definitely will stay again here. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

One of the worst 4stars in the world

Feb 15th, 2020

Don’t know why this hotel has 4 stars. The rooms are smaller than 2 star hotels in Paris. In some rooms it’s even impossible to enter the shower if your weight is little bit more than mormal, because of there is no place for it. Everything looks very old. Toilet is dirty and it looks in the bottom like it was not clean well for ages. I’m staying here the forth year for exhibition and there is only one good change - they fixed internet connection and now it’s work. And I don’t know why there is must be ugly and huge shelf on the top of pan in a toilet - it look like dozens of people were hitted by it as me was. If you can choose something else - please do it. TRIPADVISOR.COM USER 

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