Le Westin Resort & Spa, Tremblant, Quebec

100 Chemin Kandahar | Mont-Tremblant, CA J8E 1E2  [SEE MAP]Mont-Tremblant, CA  [SEE ADDRESS]
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Courtesy of Le Westin Resort & Spa, Tremblant, Quebec

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at the Le Westin Resort & Spa, Tremblant, Quebec

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Guest Reviews

TripAdvisor Traveler Rating 5

Relax and Enjoy

Jul 17th, 2019

our room was a suite consisting of bedroom and kitchen/ living room. Included outside private veranda shared with three or four other rooms. This gave us access to the outside without having to go through the hotel. We were lucky having picked a week of blues music - all free. Performers sang and played blues music at various times and spots all within 3 minutes of our room. What a week. The hotel staff was very courteous, professional, and helpful. We were within 35 minutes drive to the National park, and 15 minutes to the actual town for shopping needs. There is a very large lake within 4 minutesv walking and 5 minutes walking to the Gondola taking us up the 2800 ft. high mountain for beautiful 360 degree views of the laurentians mountains. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Large room to spread out of family

Jul 16th, 2019

As a family of five, we loved the large two bedroom suite where we could all relax and spread out a bit. The room was fairly updated and clean. This was our first visit to Mont Tremblant and we enjoyed ourselves. The concierge staff was helpful - even driving us a couple of miles down the road for an activity that we booked. We used the pool, which was nice and did a few activities (not included in hotel cost) on the mountain like riding the gondola to the top and playing some mini golf. Did not eat here and did not use the Spa TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Very Nice Accomodations

Jul 15th, 2019

My husband and I spent 4 days at the Westin and were very impressed with the helpful staff and the clean and spacious rooms. Our room had a dining area with fridge,dishwasher, and microwave, a living room with gas fireplace and a large bedroom and good sized bathroom. A balcony overlooked a wooded area with a running stream - very peaceful! There were great places to eat and shop in walking distance and lots of beautiful hiking trails. The staff were helpful in giving out information regarding places to eat and hike as well as troubleshooting my issues with the wifi. Unfortunately due to the early season, the outdoor pool was not available. The restaurant had a great selection for breakfast at a resort price. Food was good though. It did have a spa which we didn't use. I would highly recommend a stay at the this resort! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Good premises, lousy service.

Jul 12th, 2019

I rarely write a bad review about a hotel or restaurant. But I must let others know about the abysmal level of service at the front desk of the Westin Resort and Spa. Do not let yourselves be deceived by the initial smiles and small talk. They do not inform you about issues, do not follow-up on matters and basically do not care about the customers. The first symptom was the request for non dairy milk as we checked in. We were assured that it was not a problem, but in the next morning the restaurant did not have any alternative to common milk. We should have left for breakfast elsewhere, but we preferred to let it go, we were after relaxation, not stress. Then my wife wanted to access the spa. The front desk person advised her to call to schedule an appointment. We tried, but we had no option but to leave a voice message. After some time without a call back, we returned to the front desk. Then, and only then, the clerk told us that the spa only opens in the weekends! Great choice for a hotel named Resort and Spa! Next time we will read the fine print (if there is any). We were advised to go to the hotel next door (Fairmount) and in fact we had great service there. In the last morning, we had to go to a shop before checkout, so I called the front desk to confirm the checkout time. The receptionist told me it was 11am. Off we went, and it took a little longer to get back - 20 minutes. I went straight to the room to get my luggage and found out my key no longer worked. I called the front desk and I was told I had to go down and show a piece of ID. No offer to send someone to open the room. So, down I went and told them that I found it unacceptable that no one had told us about the atomic clock driven expiry (no grace period). Instead of addressing the issue, a receptionist tried to imply that I should have let them know that I would be late! Unbelievable! I am in favour of some security, but I was able to enter the building, take the elevators, I was only denied access to my room with my key, a few minutes after checkout time. Finally, my wife mentioned the soy milk shortage the day before to the receptionist. She called the restaurant and when my wife asked her what she was doing, she said she was seeking "confirmation" about the complaint. What next? Will we have to go to court to make a complaint? Kudos to the valet - the only impeccable service in that establishment. Goodbye. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Looking forward to returning

Jul 7th, 2019

We just got back from a two night stay at the Le Westin. I booked this back in January as a birthday gift for my husband. This was our first time to Mont Tremblant and we are already looking forward to returning. I was so pleased with the staff of this hotel. I had booked the King Suite and had requested a high floor with a view. When we checked in we were pleased to see that they were able to accommodate our request. From the moment we arrived we received excellent service. The staff are very professional and friendly. They go out of their way to make sure you enjoy your stay. Thank you to the bartender at Gypsy for refilling my club Soda! I would definitely recommend this hotel. We are looking forward to staying here again. TRIPADVISOR.COM USER 

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