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at the Lefay Resort & Spa Lago di Garda
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The only luxury is the view
Nov 6th, 2020
Obviously staff is not properly trained. Service is not up to the standards of the 5 star hotel. Expectations were much higher. The location and view are speechless but there is no engagement with the guests and probably no guest experience manager. TRIPADVISOR.COM USER
Oct 26th, 2020
Amazing weekend in silence and peaceful atmosphere, everything is studied in details and service very professional, we really felt as spoiled. Food was simple but amazing in la Trattoria and spa VERY clean and safe TRIPADVISOR.COM USER
Fabulous pools, amazing location
Oct 13th, 2020
This was our first time at Lake Garda. When we arrived it was raining but the fantastic facilities meant we could still enjoy the pools and the fabulous views of the lake. The sun came out the following afternoon and we spent a wonderful afternoon by the pool. The hotel itself can’t be faulted in any way- the spa facilities, treatments , staff, bedroom were all to an exceptional standard. There’s a shuttle bus down to Gargnano which was lovely. The only slight niggle is the food which was a bit inconsistent. It’s hard to avoid eating there because the hotel is 7km up a very winding road which would be very tricky in the dark. The restaurants are very nicely decorated and service can’t be faulted but some of the dishes weren’t great especially for vegetarians. All in all though it was a fabulous experience, expensive but worth it. We would return. TRIPADVISOR.COM USER
Beautiful hotel best service!!
Sep 28th, 2020
The design of the hotel and the suits is amazing, the service very friendly and always willing to help. The pool temperature is warm, perfect for our taste. The food was good but not superb as the rest of the services in the hotel. TRIPADVISOR.COM USER
Lovely relaxing stay
Sep 25th, 2020
Pros: - Breath taking views of the mountains and the lake - COVID-safe: all staff wearing masks. All guests required to wear masks in indoor spaces. Buffet but staff served the food at breakfast. Sanitising gel available everywhere. - Spacious, modern rooms. Nicely fitted bathroom with bathtub and walk-in shower. Ours has access to the garden and views overlooking the lake. Our room was more “private” and quiet compared to some other rooms we’ve seen. - Excellent housekeeping. Turn-down services. Very clean. - Good outdoor facilities: gorgeous infinity pool with mild salt water, jacuzzi heated pool, and another normal pool. Love love love the pool. Great for laps. - Great spa and treatments. My spa room overlooked a Japanese garden. SARA who did my treatment was so graceful and experienced. Such a relaxing treatment. My skin was tricky glowing after my detoxifying facial for the following three days. GOSIA at the spa shop was super helpful with choosing gifts for friends and myself. - Decent food in restaurants. Lots of healthy and vegetarian options. Had an amazing burrata, lamb and spaghetti with sardines in their main restaurant. Delicious club sandwiches by the pool. - Staff were friendly and super helpful from the moment we arrived. We needed a garage for our car and they found us a local contact immediately! Cons: - Furnishing can feel a bit like the “business”-style hotel. But that was just my personal taste and everything else made up for that. - Our room says access to garden but you share the stretch of garden with other rooms. So need to pull the blinds for privacy... Overall: a lovely relaxing stay. Thank you!!! TRIPADVISOR.COM USER
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