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at the Lemon Tree Hotel & Suites Anaheim
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Sep 9th, 2020
ZERO STARS. This place is nasty. Nothing but crack head inside and out. Staff or guest did not wear a mask. Guest were rolling around on the floor in the hallway again with no mask. There is no parking unless you want homeless people outside your car arguing. The toilet didn’t work and when asked for a new room they said no and REFUSED to refund me. Our sheets had stains the walls had stains and the fridge GLASS shelves were black. Car air fresheners in the AC and to top it off when our toilet didn’t work they gave me the plunger to solve the problem. Never in my life will stay or recommend this MOTEL. They should be ashamed of their customer service. TRIPADVISOR.COM USER
discrimination against hair color and complaint to Mark
Aug 25th, 2020
I need to get contacted by upper management. I rent a room on 8/15. I spoke with Mark in regards of some towels getting a red stain? My hair color is red. I told him that those stains are washable and that is a fact since i wash my own white cloths and they dont left a red stain. He told me to be careful on the way i color my hair? so i wont left a stain? this means that because the way i look i cant use your services? this is discrimination. I been there before and i havent had any issues before and i can prove it with my previous receipts and i have never pay the deposit because of some stains? Your manager Mark said that it was because of how my hair color look like and mention that i should be careful on how i dye it? This wasnt a damage made on purpose like burning or tearing the towels. This means that people that dye they hair black blond brown green blue cant use your services too? I want my money back and i want to talk to someone since this is more an issue about a person's appearance. TRIPADVISOR.COM USER
Outstanding Guest Service
Mar 14th, 2020
The front desk staff at Lemon Tree are the best in the business! Every detail of our stay was handled with absolute care and professionalism. The rooms are nice and clean, and have all the things you need to make your stay comfortable. We like the location at Lemon Tree, as its close to all of the major amusement resorts, yet off the beaten path enough to avoid the crowds and congestion. The pool and jacuzzi come in handy, as well. What keeps us coming back time after time, is the great service provided by the staff at Lemon Tree. Manager L.J. always makes sure we have everything we need, and treats us as if he has a genuine concern for our well-being. Everyone at the front desk is fantastic! L.J., Mark, & Donovan, we'll be back! Thanks for another great stay! Sincerely, Scott & Celeste Benson TRIPADVISOR.COM USER
5 star service, 2 star price!
Feb 18th, 2020
This place is my go to hotel when i need a clean, comfortable and affordable place to stay. The manager LJ always goes above and beyond to make sure that I am taken care of. He is welcoming, courteous, and he is personable enough so that you truly feel like your a guest in his home. His example of great customer service trickles down to the staff who are all such nice hard working people. You can tell they all take such pride in the hotel and it shows.The rooms are always immaculate and quite spacious. Keep up the good work LJ and team. This hotel will keep me coming back for years to come. TRIPADVISOR.COM USER
Excellent Customer Service!
Jan 10th, 2020
The staff at Lemon Tree were wonderful and very accommodating. My family appreciated the Christmas Decor as well. Our room was immaculate and very comfortable. It is rare to be able to be in one room with all five of us. It was wonderful to have the large room and two TV's (no fighting!) The beds and linens were very nice. Breakfast was also very nice to have. There are multiple vending machines which my children enjoyed as well. The pool area is very nice and it was heated. The kids enjoyed their stay very much! HIGHLY RECOMMEND!!! TRIPADVISOR.COM USER
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