Les Suites Hotel Ottawa

130 Besserer St | Ottawa K1N 9M9  [SEE MAP]Ottawa  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Visit During COVID19

Jul 3rd, 2020

To support the Hospitality and Tourism sector and Les Suites Hotel Ottawa, my daughter and I travelled to Ottawa for a 4 day trip visiting family and friends; hiking in Gatineau Park; enjoying meals on patios in the Byward Market and enjoying summer in Ottawa. The hotel employees were friendly and welcoming, as always, and grateful to have some tourists at this time. Take note that housekeeping services are unavailable; however the staff will assist to all of your needs with a simple phone call, leaving items requiring changing outside your room. They are not permitted in the room during your stay. Any requests that we made were handled efficiently, correctly, and with a smile. The Cafe on the lobby level is open and will deliver to your room. I would suggest wearing your mask when moving around the hotel and elevators. Also, you might want to wear it outdoors as it is not yet mandatory in Ottawa. It is pretty quiet with few tourists, so finding patio spots is not a problem. If you are heading to Gatineau Park for hiking the main thoroughfares in the park are closed to cars; however you can still park in Old Chelsea, enjoy any of the restaurants; bars and cafes and take in the hike located by the information Centre. Les Suites are spacious; comfortable with kitchens, so if you want to enjoy a get away and still remain self sufficient with a central location in the city, right across from the Byward Market, then this is your "destination!" Enjoy!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

The best customer service anyone can ever ask for!!

May 22nd, 2020

I was not a guest at the hotel but I received the best customer service anyone can ever ask for. My best friend was staying in the hotel and it was her birthday. I wanted to surprise her with a little token but i could have not be able to do it without the help of the staff at Les Suites Hotel. They held the gift for days, the kept flowers in the fridge for a night, made arrangements for delivery the day of and they delivered the package as i requested!! Unbelievable! They even gave a present to my friend on the house! Thank you Abdul, Estelle and the first lady i spoke with (sorry i forgot her name) who held the package! She may recognize herself. I can not wait to come and visit and or stay!! THANK YOU!!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Good value for money

May 17th, 2020

We stayed in a nice suites with 2 bedrooms and 2 bathrooms, plenty of room for our family of 4. Very comfortable beds, nice view on the city. Staff was very friendly and helpful. We would come back for sure! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Stay at Les Suites Hotel during the time of COVID-19

May 10th, 2020

Hotel is clean. Staff and management team very nice and CARING and ATTENTIVE. Hotel is centrally located walking distance to the Byward market and the Rideau shopping mall and other tourist attractions and galleries. There are two facilities (mission and youth centre) in the immediate neighborhood with an abundance of homeless people around. Carpeting in room gives a little stuffy feeling. Little cafe in the lobby has nice staff too. Overall we had a positive experience and we are grateful for hotel accommodating us during COVID-19 and the management team is fantastic. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Don't look any farther, stop at les suites

Apr 23rd, 2020

Professional, caring, going above and beyond, only a few phrases I can use to describe my stay during uncertain times. A shout out to all staff for making me feel like family during my time here. From management and every department, every individual has gone above and beyond, and I do not say this on a whim. If I am ever back in Ottawa, i would not look for anywhere else to stay. To Chris, Rosa, Abdul, Leanne and all those who's names have slipped my mind, "thank you" does not seem quite enough. I hope someday to repay your kindness in a meaningful way. TRIPADVISOR.COM USER 

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