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at the Lobstick Lodge
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Sep 26th, 2020
Anil was very professional and considerate. It was my parents wedding anniversary, he made it way more special. I will definitely recommend this property to my friends/family and come back for the next visit! TRIPADVISOR.COM USER
Sep 20th, 2020
We stayed for one night at the Lobstick with our dog and we appreciated it is a pet friendly hotel. The room was very clean which was appreciated with Covid. The bed was very comfortable. We were on the bottom floor by the back exit presumably because of our dog which was ok. However, people smoke by the exit and the smell of cigarettes and marijuana was terrible. Even closing our windows did not help a lot and I believe people must be smoking weed in the hotel despite it being a non-smoking hotel. The worst thing was the back door which is supposed to be locked at 11 pm is continually being used by people out for the evening and we were kept awake by noisy clients returning until 1am. In the morning we saw a rock had been used to prop open the door. Then unfortunately either people are very noisy, or the walls are thin and so the noise continued on after people came home late. Did not feel rested at all in the am. TRIPADVISOR.COM USER
Excellent customer service!
Sep 13th, 2020
I stayed here in the Fall of 2020 and had excellent service from the front desk staff at this hotel. I had made a mistake with my reservation and they were very accommodating. Definitely recommend them. TRIPADVISOR.COM USER
Aug 31st, 2020
When you first walk into the hotel you’ll notice it is very old and dated. After a ride in an elevator older then most of the mountains surrounding Jasper, you’ll get to your room and the minute you open the door you’ll be hit with the smells of mildew and urine. After you’ve walked thru the room you’ll see its extremely dated and small. The bathroom has no counter space and no room to move around. But the biggest problem is that there is no air conditioning. They try and make up for it by supplying two table fans which do help at all. To recap, this hotel is old, smelly, uncomfortably warm and has either very thin walls or just really loud guests. Although this could all be understood if it was priced accordingly. But we paid over 250$ a night, so please take my word and stay somewhere else. TRIPADVISOR.COM USER
Average, stay away from the Starbucks
Aug 17th, 2020
Average hotel. Average price. Good points are the room was clean and nice. So is the lobby. Staff was nice, said we could keep our mountain bikes in room as well. Also lots of parking. Bad points are the hallways could sure use an upgrade. Dark, poorly lit at night., ugly puke green wallpaper and carpet that belongs in a 1970;s rumpus room, and a picture with a severely busted frame hanging on the wall. ( nobody seemed to care about removing or replacing it in the three days we were there). You think they would at least take it down. Also stay away from the Starbucks in the lobby. Spent 10 bucks for 2 regular coffees and got handed the cups and the lady pointed to a carafe on the other counter. I’ve been to Starbucks all over the world ( New York, Manila, Mexico, etc) and have never been handed an empty cup and had to go do it myself. I thought that was why I was paying the high price for. Might as well go to 7-11 Then the cashier seemed miffed that I didn’t give a tip. The hotel might say “ oh it’s the Covid thing” but I was at Starbucks in Canmore 2 weeks ago and they still poured it and handed it to me ready to go. TRIPADVISOR.COM USER
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