Loews Chicago O'Hare Hotel

5300 N River Rd | Rosemont, IL 60018-5400  [SEE MAP]Rosemont, IL  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

Clean and super convenient.

Jun 26th, 2020

Close to the airport. Shuttle runs every 20 minutes. Right next to the mall and many restaurants in the property. Renovated room is very clean and very sophisticated. (No bathtub as many places.) Many elec outlets by the bed and desk. Fridge in the room but need a key from the front desk. Keurig coffee maker. Bedding was very confortable. Gym was open. Starbucks in the lobby. Staff were very professional and courteous. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Easy Breezy

Jun 26th, 2020

I did a park and fly package right after Covid restrictions started to lift in Chicago. Both the hotel and shuttle staff were very friendly. The rooms were very clean and may have even been renovated recently. The carpets seemed new. The airport shuttle runs every 15 minutes and was on time the morning of my departure. Would definitely stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

First Time Guest

Jun 18th, 2020

Check-In was accurate and expeditious. Room was clean. My bed was very comfortable. The shower was awesome as the water flow was just perfect. The floral scents of the shampoo/conditioner set reminded me of being in Hawaii. Overall, I had a highly positive experience as a first time guest; I look forward to my next stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Severely Disappointed

May 20th, 2020

When we checked in we were sent to a dirty room. Given the current climate with health and safety regulations we were very upset. All that was offered was a $50 dining credit. That evening we ordered room service, when our food arrived items were missing and we were not given silverware to eat our food with. We called down and about 20 minutes later we received silverware but not the missing items. When I contacted the front desk they did not offer us anything for the inconvenience. I was very upset and and said that we were not willing to pay for the food, as by the time we received silverware the food was cold and items we requested were still missing. The front desk woman abruptly said, "fine, bye" and hung up on me. I did not want to stay another night at the hotel, but my husband said to give you a second chance and we hoped you'd make it right...well you didn't and we will never choose this hotel in the future or recommend it to other travelers. Severely disappointed. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Super clean hotel

Apr 20th, 2020

10 minutes away from the airport. A step away from Surrounded by the shopping mall and top fine restaurants. Great lobby with super friendly staffs. Very Roomy good size with upgrade contemporary shower and sink. Super clean thick soft carpet. Clean sheets and different types of soft or firm pillows. Great delicious restaurant food. Good size of gym with full equipment. TRIPADVISOR.COM USER 

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