Loews Coronado Bay Resort

4000 Loews Coronado Bay Rd. | Coronado, CA 92118  [SEE MAP]Coronado, CA  [SEE ADDRESS]
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Courtesy of Loews Coronado Bay Resort

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Guest Reviews

TripAdvisor Traveler Rating 3

Charged us triple what we owed and acted like it was our fault

Nov 14th, 2019

What was meant to be a vacation and the celebration of the birth of our son ended up being one massive headache. When we arrived, their check in system was apparently down which had us sitting in their lobby until 5 PM. The stay was great. The food was good and the staff was friendly. Now, the next day, I checked my bank account and there were about 10 charges from Loews totalling close to $1600... so I spent in total about 4 hours trying to sort this all out with Loews and disputing the charges with our bank not to mention talking to a very rude person over the phone named Sarah. Every person we spoke to acted like it was our fault but it was clearly theres. I would say this headache was not worth the trip. I will not be recommending this hotel nor will I be staying here again for fear this will happen again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Beautiful location, wonderful staff!

Nov 11th, 2019

Absolutely beautiful hotel with wonderful staff - we didn't want to leave! It is expensive, but everything in and around San Diego is too. Loved the golf cart service to the beach (making sure we didn't miss sunset). Our server for dinner was delightful! Even the cashier for ice cream was wonderful. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Misleading "Upgrade"

Nov 7th, 2019

We booked our room several months on advance. Upon check-in, we were told we had received a complimentary upgrade for our room (we were reserved for a king standard room). We were excited until we walked into our "upgrade." An Oceanfront room with a table for 8 and a sleeper sofa. The bed had a white hospital blanket on it and 1 pillow inside if a plastic cover. I was furious. I called front desk and found out the truth: the hotel had overbooked and we're basically trying to "fix" it by telling guests they had an upgrade, but in reality, it was not. I demanded to be relocated our second night to the room we were supposed to have, but they wouldn't have done this unless I called and pointed out that I am from a family that is in the hospitality business, what they did was fraudulent, unacceptable, and classic bait-and-switch. Other things: huge spider in bathroom, other guests in our party had four pairs of shoes stolen from their room by a hotel employee, and another guest was "upgraded" to s ridiculous Murphy Bed. Rude employees,employees that steal... The whole place has the terrible stink of mismanagement at it's worst. A shame because the property is lovely and has potential. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent getaway.

Nov 7th, 2019

Our resort view room overlooked the pool, which kept my toddler very engaged. Two full size beds (unfortunately no queen beds) with plenty of space despite also having a crib in there. Beautiful resort. They can also take you to beach with a golf cart. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Top of the Class!

Nov 7th, 2019

What a wonderful stay we have enjoyed at this super hotel x Our planned two night stay we extended to 5 nights as we simply did not want to leave! Fabulous bedrooms and unbeatable resort facilities with choice of pool onsite and classes- spin, yoga and aqua all included in your stay x But it’s the people that made the difference here. Marianna, on arrival, made us so welcome and ensured we had a room in the 4th building on bayside- perfect. Victoria, in Food and Beverage, who ensured that as a vegan, I was well looked after in every restaurant within the hotel. She rang to update on menus, highlighted our dietary needs to servers and so when we were at poolside and in restaurants we were addressed by name! Amazing service and resulted in us dining in-house throughout our stay x The truly wonderful front of house, Angelica, who checked that we were happy with our room, daily gave useful recommendations on in house activity, and advised on San Diego ‘visitor must dos’ and helped make our stay so memorable x These ladies were certainly Top of their Class! TRIPADVISOR.COM USER 

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