Loews Santa Monica Beach Hotel

1700 Ocean Ave. | Santa Monica, CA 90401  [SEE MAP]Santa Monica, CA  [SEE ADDRESS]

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at the Loews Santa Monica Beach Hotel

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Guest Reviews

Tripadvisor Traveler Rating 5

Beach front

Jul 30th, 2020

This hotel is very nice and the staff is very friendly. You also can't beat the price, compared to other hotels in the area. Shout out to Mr. David at the front desk, he was very knowledgeable about the area and attractions and an overall nice fellow. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Las Vegas Encore

Jul 16th, 2020

Great Rooms! Great View! Safety precautions were great at check in. They cleaned their stations after every visitor checked in. Hand sanitizers were stationed throughout the hotel. We enjoyed our stay even if for only one night. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Still a Great Property - Little disappointed in the Customer Service

Jul 14th, 2020

This our 4th trip to the Loews Santa Monica and it is still one of our favorites. It's hard to beat the location and the overall vibe of the hotel. We certainly understand that service is limited with Covid 19, but I would of thought that the staff would of gone out of their way to ensure that everything in their power was a great experience. My wife and I were in an Ocean View room which really looked over the pool. With a hotel that was maybe 30% occupied you would think they would put people in the very best rooms available particularly given reduced services but no adjustment in prices. It was a missed opportunity - every guest in that hotel could of raved about their rooms and experience rather than having a so so experience. There was also an issue with our reservation. We had considered cancelling our trip a few weeks prior as it became increasing clear that Covid infections were on the rise. When I called to cancel they indicated that I would lose my payment. I took it at face value that I had pre-paid only to learn at the hotel that I had not. Still glad we made the trip, but not the experience I would of expected. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

A little underwhelming until we met Deadra at the front desk

Jun 30th, 2020

We traveled during Covid because of a mandatory health appointment at a local hospital. We booked what looked to be a hotel that had all amenities inside so we wouldn't have to travel outside often but still be near the beach. Room service and the restaurant were closed due to Covid. The bar menu did not have any adequate vegetarian options. The location was spot on and if you want to stay in Santa Monica, you can't do any better. The room was missing amenities- one coffee k-cup but no coffee cups and was dirty. There was candy "under" the bed (there is a barrier blocking it from going completely under so it was rather visible), hair on the bathroom sink amenities. The "view" from our room was of an alley and garbage and some clothing that must have blown into the trees. Honestly, the entire thing was a complete and utter fail until we met Deadra. She is the Loews front desk rock star. Everytime we stopped by with a question, she made us feel welcome and was so helpful. She surprised my child with sunglasses to enhance their "cool look" and helped make our trip truly happy. Loews rating = 2. Deadra rating = 100000000 TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

This is one of my favorite hotels. Unfortunately it did not state on website that none of hotel’s facilities were open.

Jun 19th, 2020

No housekeeping or facilities are open after a long ride from NV. Website doesn’t reflect that. Front desk accommodated w upgrade on room only after asking. Hotel was virtually empty. Too much $ for no services available TRIPADVISOR.COM USER 

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