LondonHouse Chicago, Curio Collection by Hilton

85 E Wacker Dr | Chicago, IL 60601  [SEE MAP]Chicago, IL  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 4

Staff are helpful and beautiful view of Chicago River

Aug 6th, 2020

We stayed for 4 nights on the 13th floor with a beautiful view of the river in both directions. Our room was clean upon entry and a fair size. We had two beds with a desk separating them. The staff were very helpful, Lou at the front door was outstanding with customer service. I was traveling with my son and he wanted to taste Chicago foods ~ deep dish pizza, Chicago Dog. Lou had suggestions and the best routes. As we left each morning they checked in with us and made suggestions for best transportation to our site and food suggestions. We felt looked after by staff. When checking out, Ken was delightful to chat with. We purchased a City Pass to see the sites and London House was a great jumping off point and easy to catch mass transit. We always felt safe walking day or night. The river walk is beautiful and across the street for access. We inquired about going to the roof just to see the view but were told a reservation was required and slots were timed due to COVID. We passed as we did two other city sites Willis (Sears) Tower and Hancock Building with the City Pass. It might be worth it for someone else. We opened the window a couple nights when it rained for the cool weather and when we closed the windows the city sounds could not be heard. It was easy to fall asleep and the room was quiet. There is a nice pastry/coffee shop on site to start your day before heading out. I mention this because the coffee makers are no longer in the room due to COVID. I rated 4 stars not 5 due to a couple reasons. One is parking was $72 night without in/out privileges. I found a cheaper garage through spothero.com. The hotel was not willing to price match so we parked 0.2 miles away for 5 days equal to one day at the hotel. A business decision was made for our travel budget. Second, there was no coffee maker in the room and no voucher for a morning cup of tea or coffee. One had to buy it ~ go to Starbucks or pastry shop. Lastly, our room was not cleaned for 2 days despite asking us at check-in and we stated yes, we wanted daily housekeeping. Communication mishaps happen, I called down and the next day they came. Minor issues that did not impact the quality of our stay just more of work-arounds. Over all I would stay here again due to friendly-helpful staff, beautiful views facing the Chicago River, excellent location to sites, and the nice rooms with sound proof windows. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great Customer Service and Beautiful Location

Aug 4th, 2020

We had a wonderful experience staying at the LondonHouse. We were there for a family birthday celebration and got a reasonable rate for the three rooms we rented. The staff could not have been more welcoming and accommodating to us. We enjoyed a wonderful meal on the rooftop with an incredible view and enjoyed going to the spa. In addition, the rooms were very clean and very comfortable. Thank you to everyone who made our stay memorable. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Wedding Proposal

Aug 4th, 2020

From the beginning to the end all of our expectations were exceeded. Manny and the team went above and beyond to create this special day for us. My Fiancé and I will never forget this wonderful moment! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Manny saved my engagement!!!

Aug 2nd, 2020

I'd like to express my deepest gratitude not only to Londonhouse, but especially to Manny for organizing and hosting us on our special day!! He is very thorough and meticulous with the planning and he cared just as much as I did to make sure everything went perfectly as planned. He listened to what I wanted and made sure it was delivered. He even showed great emotion during our proposal!!! He is a world class worker and we hope to see him again soon!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Incredible customer service

Jul 30th, 2020

The hotel itself is beautiful. Well kept, nothing out of place, and the elevators are fast and always available (despite the amount of guests/patrons). But the reason I continue to come back to this hotel as opposed to the 50 other high end hotels in this area....is hands down the customer service. Especially the front desk. Grace (!) and her coworkers are always hospitable and helpful, no matter how mundane the request. Somehow the experience still feels personal and pleasant even during these uncertain times. Thank you LondonHouse, Grace, et al for the consistent high end experience. TRIPADVISOR.COM USER 

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