London Hilton on Park Lane

22 Park Lane | London, England W1K 1BE  [SEE MAP]London, England  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Great Memories

Jul 21st, 2019

Have just found a wonderful memory of 1985! My husband and I were on our first overseas trip and had dinner at the Windows of the World Restaurant in the London Hilton to celebrate my birthday which is on Christmas Day. In a clean up we have found a small box of matches which has been hidden for all those years! Brought back wonderful memories of a perfect night, dinner at the most beautiful restaurant together with fantastic views of London. Will never forget the experience. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Champagne chocoholics afternoon tea

Jul 21st, 2019

We enjoyed our champagne chocoholics Afternoon Tea and the venue was lovely. The sandwiches are ok. A bit tasteless and dry. I think they probably bulk make them. A little short on the toppings on a few but you can always have more sandwiches. One of the Afternoon Teas ordered was meant to be Gluten Free. When we arrived we checked with reception of the restaurant and our waiter that they were and we were assured one was. The sandwiches which arrived first were but when they delivered the cakes we realised we were not given a the gluten free ones but luckily realised just in time before any was eaten and after querying it they brought the Gluten free ones. The service was not great. Did not get the champagne until half way through the cakes despite asking twice for it. The same for more tea and water. The tea refill came about 20 minutes later! All in all I am glad I went I as I received it as voucher for for my birthday and the cakes were some of the best I have had but I wouldn't pay to go back or buy it as a gift for anyone. I also dislike the fact that at the end you get a bill with just your service charge in. I always feel that that should be included in the set price/ voucher and there was only 2 of us. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great views and location, poor check out

Jul 19th, 2019

Excellent location and fantastic views of either Hyde Park, Buckingham Palace or the London Eye, depending on availability. There was only availability for Hyde Park, which was great in any case. Clean albeit a bit smallish room, but ok. Good, friendly check in service, open about the preferred views and availabilities. Ok breakfast, not too many choices. Very poor check out. No one was available to check me out (I was alone in line at 7:30Am). I left for breakfast and came back at 8AM to wait another 10 minutes, alone, while the only receptionist was not minding me (nor anyone else sine I was the only one in line). Very surprising and disappointing. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Perfect location

Jul 17th, 2019

Stayed in this old property again after 10 years. Indeed rooms have been renovated. This was the 1st Hilton in the UNK so it has indeed a lot of history. As a Honors Diamond member did not get any upgrade and neither any VIP amenity which was very unusual. Not even some simple fruit. The lounge access is great and we decided to have there breakfast better than the main restaurant in the lobby, where service is very cold, many trainees and overall not very attentive staff. I liked the Gluten free stations at breakfast both restaurants lobby and lounge. Very well thought. The happy hour on the lounge on LV1 was great with good selection of 3 white and 3 red wines and 3 beers. That is unusual for a Hilton in Europe. Reception staff very friendly and rooms very clean. Daily refill of plenty of water. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Awesome

Jul 17th, 2019

I stayed at the hotel, attended a conference and had food there. Things were first class. Highly recommend this place for any kind of functions. Totally worth the price and looking forward to being there again TRIPADVISOR.COM USER 

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